Macarthur BMW Used cars
Bought a vehicle recently from the Macarthur BMW dealership recently sight unseen as I am interstate.
Only had 68k on the clock but a 2008 model none the less.
I asked in good faith that the vehicle be mechanically A1 as I was to drive it home. Apparently they gave it a full check in their workshop and a clean bill of health.
When I received the car and hit the road, the list of problems began to unravel. Multiple noises on the road on way home and immediately checked the vehicle into a local mechanic. I have spent a few thousand already gettin...
You but your dream car and then you have to deal with after sales service awful
I had the best experience purchasing my BMW in Adelaide 4 years ago BUT then comes the after sales service which is so dismal I’m about to buy another car but this time from Mitsubishi Every time I take my car in for a service or repair I dread it
Beautiful Car, BAD QUALITY AND NOT RELIABLE
When I bought my BMW I was over the moon! 4 years later, everything changed. There has not been a year since then that I hadn’t spend at least $6,000 to keep it working. Every time the car goes to service, I receive a phone call saying that something in the car is not working and not safe, so I have to spend between $3,000 to $10,000 to be able to get the car back in a safe condition so I can drive it again. I have spoken to other BMW owners. The sentiment is similar. I do not recommend buying BMW. It is not a reliable car.
Not the Ultimate Driving Experience
If you think you paid enough for your M-Car and should be able to tailor it to your own preferences, forget it! BMW knows best so will not provide any service in relation to your vehicle settings. I have taken my M4 back to Trivett, Parramatta twice for services and both times were completely disappointing. I Will not be returning. I am going to have my vehicle serviced at an alternative location where I can actually get what I pay for. There are plenty around and they are considerably less expensive than the ridiculous prices charged buy the dealers.
What is the point
Booked vehicle in for annual check South Yarra BMW. To the concierge then to the personal service advisor. Checked the details and organised a coffee. Sat not more the 20 metres from him in the same room & I didn't move.
Saw the car being parked & waited 20 minutes thinking that more was needed. Then the service advisor grabbed his lunch & walked upstairs. Challenged him, he went a grabbed the paper work. Then made a comment we couldn't find you???
This is not the first time.
I get better service at Holden.
I called BMW Alexandria inquiring about buying a demonstrator, I was told that there were two available. Requested the spec sheets and photos to be emailed. Did not receive the photos so contacted BMW Alexandria, only to be told that the car I was interested in had been sold, also the other car had been sold. Wasted a day on this process. BMW Sydney use bait marketing, promising a low price, but when you decide to buy the car the price goes up. More wasted time.
Sell Expensive Extended Warranty Still Charge for Warranty Repair
Bought two BMWs from this dealer. The scheduled maintenance has been fine in general but deteriorated lately. They missed my scheduled repair once and had a longer waiting period for scheduled maintenance. In one service, they forgot to clean the car afterwards and forgot to put a trim part back. Fortunately the part fell in my garage from the engine bay.
As my first BMW had a lot of issues just out of warranty, the dealer sold me an extended warranty to save me either spending a lot of money or fighting them on these latent defects. Most o...f these defects can be found on the net as common premature failures, some of them even recalls in some countries. The 2nd car was trouble free until passing the factory warranty for 4 months. The fault is the cooling system kept loosing coolant. The dealer claimed the extended warranty repair is authorized but it will be subject to diagnostic fee. The common sense is if the repair is warranted, how come the diagnosis is not? So even you pay them upfront the extended warranty, they will still find a way to extort money out of you, not very ethical.
Has anyone had problems with airbag suspension on 2014 X5??only 80 000km..seems like its a common issue..(mate hadsame problem at around same kms
Same problem as other Reviewers
Same with kingsway BMW. Senor lights coming on, now oil level low. No oil spills no smoke, so I am thinking they forgot to do something.
Oh plus you need to put new tyres on, hmmm no still have about 10k of tread.
- Verified customer
BMW Canterbury customer service and technical competencies
I had my X5 E70 serviced to investigate frequent fuse blowing problem that caused the park brake and remote control keys to fail until the fuse (F129) is replaced. They replaced the park-brake actuator and switch that were in good working conditions at over $3,200 but the fuse continued to blow. The root cause of the problem happened to be a simple wiring harness issue at the tailgate penetration that BMW (Germany) acknowledged as a common problem but the local technicians overlooked. It was repaired in the end and BMW partially refunded upo...n my request. The some of the sales staff seem to lack customer-service skills and are ignorant. However, their big boss is very polite and took my concern seriously. Thumbs up for his damage control skills. Also, while my car was with them for service, one of their staff members used my car for private use overnight. I am leaving my feedback to share my experience with other BMW owners. In summary, the customer service at desk is rather poor but their big boss is customer-focused and well mannered. Technician's diagnostic results were premature and inaccurate. Actual mechanical skills were good. Overall, disappointing but just one of those thing that may happen. It could have been better.
Not sure if I was getting taken for a ride?
I took my 12 month old $160,000 BMW M4 for its first service. The service consultant lady insisted on me viewing my car with her. This is all fine as its makes sense to check any existing damage etc etc. all good. This is something every dealer I have ever had a car serviced by has done.
- The thing I found really annoying was she kept telling me that the inspection she just did was a free of charge service and a "value add". She must have said it 5 times.... annoying and pointless... I didn't think I was getting anything for free, tryi...ng to quantify it is just insulting peoples intellect?.. (Which ever BMW sales and Marketing genius that though that up needs to re think it) - However she did tell me that my tyres were scrubbing and needed a $140 balance. I am not a motor Mechanic but have a trade background and have owned more than 10 cars in my life and I could honestly not see visibly what she was saying? She waved her hand over the tyre and said there it is scrubbed? I could not for the life of me see that? - Anyway rather than argue, as I had already been there 45 mins just to drop off the car, I agreed to the balance and left. - When I returned to pick up my car I was then told by the same lady, that my front tyre had a puncture and needed replacing. It is not a run flat and when I queried can it be fixed was told no it cant and that given the wear on the others they all needed to be replaced?? at about $800 each!!
MINI Garage Doncaster - Service
I tried Doncaster MINI after South Melbourne were too busy to take my service booking over the phone. I'd had various standards of service at the latter and this was an opportunity to try somewhere new.
After arriving quite early (7.40am for an 8.30am check in) I was very happy that I was booked in promptly. I was upsold with a $155 wheel alignment during the booking which I probably could have waited for during a tire fit down the track. I also had a cruise control service warning I needed looking at under warranty. Now, the car is a novated...
Very poor Finance service
There is no proactiveness from the sales or the finance guys. I had to call them multiple times to follow up and check on the progress of my finance application. I have not received any single call from them. He sends an email or text message asking me to call. And when I call back, they are never available to answer. Very poor communication. Throughout the 3 weeks of engaging with them, either the sale rep is on leave or the finance guy or the sales manager. So I had to try different numbers / contacts, chk their leave schedule and process my sale. Thank God that our loan application was withdrawn. I don't want to be dealing with these guys anymore.
- Verified customer
Rip Off - Get a Second Opinion
I have a BMW 2012 3 series that developed a rattle in the front. I took the car in for an inspection to determine the cause of the rattle as it was getting more notable. I left the car with North Shore BMW for a day to determine the root cause only for them to come back with a quote of $4400 to replace the steering due to what was described as "a small amount of freeplay in the steering rack". And I paid for the inspection. I questioned the analysis and the reasoning behind the replacement of the whole steering system as I know steering racks d...o have the ability to be adjusted for "freeplay". I took the car for a second opinion at a local mechanic who fixed the problem by tightening up some nuts that had come loose and costed far less. Problem Fixed for a tenth of the cost and I got a full detailed report. I have followed up with some further investigation via the Bimmer Forums and confirmed the solution to be adjusting the freeplay nuts and not the replacement of the whole steering system. This is my second negative experience with North Shore which now raises questions about their competence and truthfulness. As a result I will not be using or recommending North Shore for any future work due to a lack of confidence with them to achieve the right outcome without the gouging.
Run away from Canterbury BMW in Sydney
I bought X5 from them in March 2015 and also got the tyre insurance. The lady said within 2 years, we can claim the 2 tyres and rims every year. Even the rim is scratched, you can claim. I didn't do much k/m (less than 10Km since I bought for the car (around 1.5 year)). The left front tyre is flatted, it is caused by parking too closed to the kerb according to what they said. the rim only have little scratched I agreed, however, I cannot agree the tyre flat out is caused by that reason. I asked for tyre claim. They refused as it is worm...out and I found I was not provided any detail of the insurance since day one. Even I asked for the insurance detail now, I am just ignored. I can't believe this is the way to treat customer. I don't think I often parked too close to the kerb. I did more often to my Lexus in the past. My Lexus had no such issue. I wonder they give me the bad quality of tyre at the beginning. How bad service.
In 2007 I bought a new BMW 320i for my wife and requested a parking detector/sensors to be installed/included as part of the purchase.
But unfortunately (recently) the parking detector was found to be defective. I had it checked by a private garage specialising in BMW vehicle and was told that the parking detector/sensors that was installed at the time I purchased the vehicle was not a factory standard detector/sensors i.e. the diagnostic apparatus when connect to the diagnostic port cannot communicate to determine the fault!
Anyway whe...n I reported this to the BMW dealer, the sale manager was sympathetic and kind enough to entertain/rectify this but when I was referred to the service section I was told that I'd to pay in order to rectify the defect! But because this was their mistake in the first place, installing a non factory item (Parking detector/sensors) I refused to budge, based on my principle!
BMW Sydney used car Dept
Purchased through Online advert,
Very smooth purchase , but on delivery, to Brisbane, car was not as advertised,
Misleading advertising...incorrect mileage, hood damage, paint chips, broken rear boot brake light, different build year..
Very disappointing experience from a reputable dealer...
After-sales serrvice really poor
I bought my X5 from Melbourne BMW and have subsequently dealt with both Melbourne and Brighton BMW. They were all over me when I was purchasing, but their service department is missing in action at both locations. Just getting their service department to pick up the phone is an achievement. I also own a Toyota Kluger. Toyota after-sales service is top notch by comparison.
Trade-in quote for X3 Adelaide BMW
Family circumstances have caused me to seek to trade-in my 2007 X3 3.0si 61K. I was hoping to look at a premium selection 3 series at Adelaide BMW. With professional charm they stuck the knife in with a trade in offer of $21,000.00. What a joke. In 2 years I am to purchase a new car. Mercedes Benz or Audi here I come.
No value or help
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
This is a used car from a BMW dealer.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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