Bought a vehicle recently from the Macarthur BMW dealership recently sight unseen as I am interstate.
Only had 68k on the clock but a 2008 model none the less.
I asked in good faith that the vehicle be mechanically A1 as I was to drive it home. Apparently they gave it a full check in their workshop and a clean bill of health.
When I received the car and hit the road, the list of problems began to unravel. Multiple noises on the road on way home and immediately checked the vehicle into a local mechanic. I have spent a few thousand already gettin...

I had the best experience purchasing my BMW in Adelaide 4 years ago BUT then comes the after sales service which is so dismal I’m about to buy another car but this time from Mitsubishi Every time I take my car in for a service or repair I dread it

When I bought my BMW I was over the moon! 4 years later, everything changed. There has not been a year since then that I hadn’t spend at least $6,000 to keep it working. Every time the car goes to service, I receive a phone call saying that something in the car is not working and not safe, so I have to spend between $3,000 to $10,000 to be able to get the car back in a safe condition so I can drive it again. I have spoken to other BMW owners. The sentiment is similar. I do not recommend buying BMW. It is not a reliable car.

If you think you paid enough for your M-Car and should be able to tailor it to your own preferences, forget it! BMW knows best so will not provide any service in relation to your vehicle settings. I have taken my M4 back to Trivett, Parramatta twice for services and both times were completely disappointing. I Will not be returning. I am going to have my vehicle serviced at an alternative location where I can actually get what I pay for. There are plenty around and they are considerably less expensive than the ridiculous prices charged buy the dealers.

Booked vehicle in for annual check South Yarra BMW. To the concierge then to the personal service advisor. Checked the details and organised a coffee. Sat not more the 20 metres from him in the same room & I didn't move.
Saw the car being parked & waited 20 minutes thinking that more was needed. Then the service advisor grabbed his lunch & walked upstairs. Challenged him, he went a grabbed the paper work. Then made a comment we couldn't find you???
This is not the first time.
I get better service at Holden.

I called BMW Alexandria inquiring about buying a demonstrator, I was told that there were two available. Requested the spec sheets and photos to be emailed. Did not receive the photos so contacted BMW Alexandria, only to be told that the car I was interested in had been sold, also the other car had been sold. Wasted a day on this process. BMW Sydney use bait marketing, promising a low price, but when you decide to buy the car the price goes up. More wasted time.

Bought two BMWs from this dealer. The scheduled maintenance has been fine in general but deteriorated lately. They missed my scheduled repair once and had a longer waiting period for scheduled maintenance. In one service, they forgot to clean the car afterwards and forgot to put a trim part back. Fortunately the part fell in my garage from the engine bay.

As my first BMW had a lot of issues just out of warranty, the dealer sold me an extended warranty to save me either spending a lot of money or fighting them on these latent defects. Most o...

Has anyone had problems with airbag suspension on 2014 X5??only 80 000km..seems like its a common issue..(mate hadsame problem at around same kms

Same with kingsway BMW. Senor lights coming on, now oil level low. No oil spills no smoke, so I am thinking they forgot to do something.
Oh plus you need to put new tyres on, hmmm no still have about 10k of tread.

I had my X5 E70 serviced to investigate frequent fuse blowing problem that caused the park brake and remote control keys to fail until the fuse (F129) is replaced. They replaced the park-brake actuator and switch that were in good working conditions at over $3,200 but the fuse continued to blow. The root cause of the problem happened to be a simple wiring harness issue at the tailgate penetration that BMW (Germany) acknowledged as a common problem but the local technicians overlooked. It was repaired in the end and BMW partially refunded upo...

I took my 12 month old $160,000 BMW M4 for its first service. The service consultant lady insisted on me viewing my car with her. This is all fine as its makes sense to check any existing damage etc etc. all good. This is something every dealer I have ever had a car serviced by has done.

- The thing I found really annoying was she kept telling me that the inspection she just did was a free of charge service and a "value add". She must have said it 5 times.... annoying and pointless... I didn't think I was getting anything for free, tryi...

I tried Doncaster MINI after South Melbourne were too busy to take my service booking over the phone. I'd had various standards of service at the latter and this was an opportunity to try somewhere new.
After arriving quite early (7.40am for an 8.30am check in) I was very happy that I was booked in promptly. I was upsold with a $155 wheel alignment during the booking which I probably could have waited for during a tire fit down the track. I also had a cruise control service warning I needed looking at under warranty. Now, the car is a novated...

There is no proactiveness from the sales or the finance guys. I had to call them multiple times to follow up and check on the progress of my finance application. I have not received any single call from them. He sends an email or text message asking me to call. And when I call back, they are never available to answer. Very poor communication. Throughout the 3 weeks of engaging with them, either the sale rep is on leave or the finance guy or the sales manager. So I had to try different numbers / contacts, chk their leave schedule and process my sale. Thank God that our loan application was withdrawn. I don't want to be dealing with these guys anymore.

I have a BMW 2012 3 series that developed a rattle in the front. I took the car in for an inspection to determine the cause of the rattle as it was getting more notable. I left the car with North Shore BMW for a day to determine the root cause only for them to come back with a quote of $4400 to replace the steering due to what was described as "a small amount of freeplay in the steering rack". And I paid for the inspection. I questioned the analysis and the reasoning behind the replacement of the whole steering system as I know steering racks d...

I bought X5 from them in March 2015 and also got the tyre insurance. The lady said within 2 years, we can claim the 2 tyres and rims every year. Even the rim is scratched, you can claim. I didn't do much k/m (less than 10Km since I bought for the car (around 1.5 year)). The left front tyre is flatted, it is caused by parking too closed to the kerb according to what they said. the rim only have little scratched I agreed, however, I cannot agree the tyre flat out is caused by that reason. I asked for tyre claim. They refused as it is worm...

In 2007 I bought a new BMW 320i for my wife and requested a parking detector/sensors to be installed/included as part of the purchase.

But unfortunately (recently) the parking detector was found to be defective. I had it checked by a private garage specialising in BMW vehicle and was told that the parking detector/sensors that was installed at the time I purchased the vehicle was not a factory standard detector/sensors i.e. the diagnostic apparatus when connect to the diagnostic port cannot communicate to determine the fault!

Anyway whe...

Purchased through Online advert,
Very smooth purchase , but on delivery, to Brisbane, car was not as advertised,
Misleading advertising...incorrect mileage, hood damage, paint chips, broken rear boot brake light, different build year..
Very disappointing experience from a reputable dealer...

I bought my X5 from Melbourne BMW and have subsequently dealt with both Melbourne and Brighton BMW. They were all over me when I was purchasing, but their service department is missing in action at both locations. Just getting their service department to pick up the phone is an achievement. I also own a Toyota Kluger. Toyota after-sales service is top notch by comparison.

Family circumstances have caused me to seek to trade-in my 2007 X3 3.0si 61K. I was hoping to look at a premium selection 3 series at Adelaide BMW. With professional charm they stuck the knife in with a trade in offer of $21,000.00. What a joke. In 2 years I am to purchase a new car. Mercedes Benz or Audi here I come.

No value or help