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Worst car dealer I've ever dealt with DO NOT GO TO BMW TOOWOOMBA
I have a 2008 BMW E88 120I i had a passenger door lock fail so bought a new one from BMW for $480. They would not fit it so i had to and I've done this before. i fitted the new one tested ok unlocked and locked. As we drove off auto lock locked the doors and that is the last we could open the door .Called BMW Toowoomba they did not return calls except one to tell me its my fault and they will not honour the 12 month warranty of part and no help to open the door .At most they were rude on the phone and didn't care.
YOU HAVE BEEN WARNED
It will happen to you just wait and see.
Failure of customer service and accountability
** Would have given 0 star if possible **
I am absolutely appalled with the service provided by Craig Freshney and Essendon BMW. As a loyal BMW customer, having purchased a $110k+ X5 myself and recommending it to countless friends (whom all bought), I used to praise BMW of their service – however, when I started having manufacturing issues with the car, they failed to take responsibility.
Potential purchasers beware – I am now having to go to Consumer Affairs with this matter because BMW are making empty assumptions to void themselves on deliv...
Auto Classic BMW- Terrible customer service, like dealing with a dodgy second hand car salesman
The whole buying process was uncomfortable, I said I didn't want to haggle then they spent 45 mins holding me while they ran back and forth to management. It took almost a month to deliver the car that was on the showroom floor with numerous lies and blaming it on me because my company had a trust associated to it, as if that was rare. They also blamed BMW Australia but when I called BMW Australia they told me it was the dealership. First service was full of issues with lies, promises that were never kept and the dirtiest loan car I have ever seen. When I followed up about the car being damaged by them I was given the run around and then blamed for the damage. I like my car but will never buy another BMW due to customer service.
Bought my 320D new in 2015, have had nothing but great service. Awesome car, I drive a lot, have put on 277 000k’s still runs like a dream
COASTLINE BMW - DISGUSTING SERVICE
I do not recommend purchasing your next vehicle from Coastline BMW. I purchased a new car from them over a month ago and I am still shattered at the disgusting treatment I received. My sales consultant, Peter Cameron, played the part of the lying, shifty salesman perfectly. On the day of pick up, what should have been an exciting and great day, turned into a terrible experience thanks to Peter and Richard Ramos Montagna. Richard spoke to me with such disrespect and I have absolutely no idea how he ended up in a role that requires customer servi...ce. The manager, I believe his name was Ryan, sheepishly attempted to say goodbye on the way out, after being completely aware of the disgusting treatment I was receiving in the office for over an hour. Haven't received a follow up call or check in either. I love my new car and will still recommend BMW as a car, but please do not go through Coastline BMW. Couldn't be more disappointed.
I bought 2019 new X5 and now it has only done 10k km. Experiencing too many issues such as rattling noise from the front dash ,main screen is blacking out, funny noise from the back door and much more. Already been to 2 of the BMW dealership, kept the car for a week and basically they did nothing. I have wasted so much dropping off and picking the car thinking it will fixed but guess ...nothing been done. It's a $151k car and build in a cheap quality materials.Hope someone can acknowledge this issue from BMW.
BMW Rushcutters Bay Appalling & Pathetic Service
Warning - Do not buy a car at BMW Rushcutters Bay. Their aftersales service and customer care is appalling.
I have a BMW X5 with just 60,000klms. The car was purchased at BMW Rushcutters Bay and has always been serviced by them.
Two Major Issues have occurred with the car recently:
1 - Faulty Flap Valves which now requires a new Manifold
2 - Turbochargers blown which now requires two new Turbo's
I just found out yesterday that BMW Rushcutters Bay Failed to carry out an engine oil and filter change when the car was brought into them for ...a Full Service last January. But yet BMW Rushcutters Bay are trying to push the blame onto me. I cannot understand why they would not have changed the engine oil and filter when a full services was requested. The reason the turbos have blown is as a result of BMW Rushcutters Bay Negligence!
Best Customer Service in the Game
Not only do BMW Kingsway have great prices but the most experience staff around.
Talk to Alan for a great experience and great deal.
Loan Car Warning
I have been using loan cars from Doncaster BMW for a number of years and just found out that I would be potentially liable if a nail punctures a tyre. Why is this not common knowledge. I had a loan car that had not been checked with me when I took it. Upon its return I get a low pressure warning and let the Service Centre know when I return it. I am informed that I could be liable for the insurance excess as even a screw in the tyre becomes my liability. How ridiculous. This screw could have already been in the tyre. Who would know given the haste in which the car was given to me without the appropriate checks. Is BMW serious. Do they value customers so lowly. Never again!! From now on I will service my car elsewhere.
Worst BMW service experience ever
Booked a first time service. Tried 6 times to call to locate but no answer. Turned up at Kings way and told Service had moved but couldn't give me address or phone number!! Never again.
Due to COVID 19 my usual service City BMW suggested that I do my yearly service of my BMW I3 at the South Yarra agency, which is less than 5 kms from my home. A lady called Sorshia Towers took care of me in an excellent way, from the moment I brought my car in, through providing me with a loan car until the completion op the service. I felt that she deserves a compliment and was waiting the usual survey to express my opinion, which never came. For this reason I am using this platform to comment on on Sorshia's exceptional service. Thank you Sorshia.
Service not happy at all
Would never recommend BMW Southport , have delt with these guys for 8 years to look after my BMW X1 , . It was time to sell , so I needed a road worthy think everything would be ok as to the way I looked after my car , well big surprise , as all I needed was the road worthy took it to a mechanic locally that deals with European cars , only to be informed that the front brake pads were below road worthy standard as well as the rotar cuffs and the sensor needed to be replaced ,. . The funny thing is I only had the car serviced around 6 - 8 weeks...prior , did they even check ????? Or mentioned we will have to keep an eye on it ?? No they did not . And I don't even drive the car often , on an average 40 klms a week , not 400 or 500 klms a week , only 40 klms a week . The brain boggles , I had every intent to by a new BMW again . Sorry BMW you have lost a very good customer and will be notifying others not to use BMW Southport
Highly Rated- Most Professional And Flawless Customer Service Experience!!! 100%
These guys restored my car back to its original Performance and standard!!!!
I recently had a negative and highly costly experience at a mechanic who I had entrusted my car with, that had stolen original parts and undergone work that was not approved. The car was an absolute mess, leaking oil, blowing smoke, leaking coolant, timing chain loose!! This was after I had spent $4000.
Upon taking the car to Canterbury BMW, I was distraught and completely emotional as I now had an unroadworthy vehicle.
These guys, ALEX, did such an amazing job in re...
Bought a X1 without looking, interstate. The car was exactly as it was in pictures and explained on the phone. A very good price with lots of gifts. Amazing experience.
Not care the car itself but the money
Leave your car somewhere but BMW brisbane fortitude valley. They employed those young inexperience technicians and not care about your car but your pocket money.
Hope the service to the car is up to the reputation of BMW’s name.
Questions & Answers
Just tried to purchase a vehicle from a dealer in W.A. Salesman said there was no problem and did 25 to 30 a week. I agreed verbally to use their finance quoted at 5.6 %
Sent a holding deposit in view of this and expected no problems (had not signed anything).
Told next day by salesman that he didnt know what was involved.in interstate transport. My reaction..????
Rings me Monday and says I need an address in WA I can use. Why? He then said "otherwise car is sent without rego"
Then changes story later that day and says plates stay on car and will be shipped rather.than trucked.
Now.says plates have to come off before sending again.
I ask for holding deposit back.
Agrees but now says they only bank one day a week and I have to wait 6 days?
Does anyone else feel like this is.odd?
Is this right concerning rego (my friend bought a car from Perth and it arrived with plates and rego, he only had to get a blue slip and transfer ownership within 7 working days)
And can I expect my holding deposit back.
This is a used car from a BMW dealer.
Can somebody recommend a good place (none dealer) to get my 2016 X5 brake work done, around Melbourne
Need info on a former used car manager bmw kings way has anyone had any dealings with Luke waters?
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