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BMW Roadside Assistance

BMW Roadside Assistance

1.9 from 35 reviews · View Statistics

Reviews

1.9

35 reviews
  • Customer Service
    3.5 (2)
  • Timeliness
    1.5 (2)
  • Job Satisfaction
    1.5 (2)
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Pats

PatsNorthern Region, NSW

  • 3 reviews
  • 2 likes

Pathetic Service

published

If you thinking of buying this product, I wouldn’t recommend it.

I had to wait 3 hours on the roadside along with my 3 year old after BMW road side assistance promised me that it will only take 90minutes to get help.
Phone line was ignored after I kept calling.

Never again!

Customer Service
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Miscommunication and poor management

published

Called to organise a Tow truck as we had a flat and our car did not come with space for a spare. Was advised to call local dealer - back and forth with this like ping pong of no one really knowing what was going on. Long story short we waited 5 hours and Roadside assist were the ones to organise it in the end. We didn't get offered a rental car and by the time they took my car they rental places were closed. Could have saved us 4 hours as once that actually organised things a truck was there within the hour saying they had no jobs on. Luckily we had the car in front of a Tavern! ha

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Stef

StefSydney

  • 5 reviews
  • 5 likes

Calls going unanswered

published

I have just spent the last 30 minutes trying to speak to someone about my membership renewal. Granted it's a Friday and started making calls just after 4.30pm, it's clearly still within business hours as there was no recorded message that suggested otherwise. Tried 3 different numbers to no avail. Highly frustrating and terribly disappointing.

Roadside Assistance RequestedNo
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Alliance - the ones behind BMW Roadside Assistance, unable to think laterally to deliver practical s

published
Roadside Assistance RequestedYes
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Disappointing Service

published

Very misleading information from operators, all who appeared to have very limited knowledge about BMW. Once a tow truck had been arranged I was told I would receive a call back to arrange transport and no one called. Not the service I would have expected at all.

Roadside Assistance RequestedYes
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jacqh

jacqhAU

  • 3 reviews
  • 3 likes

BMW Is that the best you can manage

published

Had a 'Run Flat' flat Tyre on my 2 month old X4.
It was a couple of days before Christmas and the best solution BMW RA could muster was to tow my car to a dealership which was unable to replace my tyre for 4 - 7 days due to Christmas shut down.
Not at all happy.

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Questions & Answers

RobertB

RobertBasked

Hi, we have just taken ownership of a 2017 X3 20D BMW, its only done 28,000 k’s in great condition with BMW service history, & it has run flat tyres, & no jack, the Roadside Assistance & Accident package runs out late March, after reading all the comments, naturally questions if it worth renewing, or should we just add it onto our existing RACV roadside assistance ? any comments re RACV & BMW assistance experience , comments would be most welcome & appreciated regards Robert

4 answers
Tara
Tara

Hi Robert,
I've been with BMW Road Side assistance since I got my car on 2017. I purchased it brand new so it came with complimentary two years of RA. I have a X1 and it has run flat tyres as well. I experienced few flat tyres since then which was very easy to handle as I have an insurance for flat tyres and just drove to a BMW service department with no drama. However, a couple of them happened during weekend or long weekend and I was unsure if it will run flat for a few days (which it did, you might only need to top the pressure up) so I contacted BMW road side assistance and I received absolutely 0 support. They said they don't provide a spare tyre and cannot replace it so they will tow the car to their parking area (which I didn't know where it was!), will keep it there until the service centre is open! As far as I am aware of, in the same situation RACV comes with a spare tyre and changes it for you! So needless to say I didn't renew it. And my last experience with BWM RA was even worse as you read it in my review. I lodged a complaint but it didn't go anywhere. So I don't recommend it.

RobertB
RobertB

Hi Tara, a big thank you for your feedback & reply, l have also been investigating a space saver spare tyre, jack & brace kit, from USA or UK, cost about $800 delivered to Aust, asked if they had a local agent, then also will also ask BMW clubs for there input / suggestions. I will certainly take your suggestion & advice and add the car to our RACV membership, it seems the best choice, thank you again for taking the time to reply to my query, regards Robert.

Tara
Tara

Hi Robert,
I highly recommend BMW car insurance to cover flat tyres, it is an Alianze insurance and I cannot recommend it enough. When I got my car, they had a different insurance for flat tyres which was $1000 for 3 years of cover (3 flat tyres per year and one serious damage per year) with no excess no hidden charges no nothing. just drive in, they replace the tyre and done (at any tyre centre too). That was the only insurance that I actually have got to use it since I got the car. I think now it has combined with their car insurance policy which covers two tyres per year. Considering the high price of each tyre I think it's totally worth it. Ask your BMW centre to get a quote for you. They have better deals with the insurance so they can get you a much better price.

Daniel

Danielasked

An absolute night mare. My car was not booked for a tire change for 24 hours although I was promised, then upon calling, it was done. However, my car was abondoned at the tire shop. I was offered a 200$ voucher. Now one after the other, they are making excuses. I will never recommend this nonsense. RAC is better and reliable.
Amir

No answers
Bev

Bevasked

How far do BMW Roadside Assist tow your car free of charge?For example,if we were at Lightning Ridge,NSW,the nearest BMW Service centre is probably Newcastle. Would they tow the car that far for free?

2 answers
Charlie
Charlie

They tow your vehicle to the nearest authorised BMW dealer. This is included in your BMW roadside assist for free.

Nick R
Nick R

But they refuse to tow it home.

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