- Verified customer
Happy with what we wanted
Initially emailed around five businesses with our plans and measurements for our vertical blinds. One was a little surprised when BBB were by far the most expensive, (by some $500) but then offered a whopping 50% discount. I queried BBB's price and whilst a little surprised by their response advising their blinds were superior to their competitors as well as being made locally, (which i think they all were) and further advised they had a 50% off sale i decided to go with the cheaper option. Some minor communication issues, but the blinds were installed as per the time frame and they look great!
Love our new shutters
We have had new plantation shutters installed by Bonn Burns Blinds, after having two different companies install previously and never been happy with the poplar or installers, we paid a little more and are over the moon happy. We finally found someone who does a good job. Thanks
Wood Grain Aluminium Security Doors
Exceptionally happy with our wood grain aluminium security doors which blend in invisibly with our log home. Shaun did a great job advising and measuring ;installation was punctual and perfect ;communication with office staff was friendly and helpful. Would recommend Bob Burns to friends.
Lacks communication and service
Did not get what we really wanted as Salesperson did not show us all the options dispite being told what we wanted. Long delays between ordering snd production, same for installation,three months in total. Made mistake with one unit which had to go back for rework. Problem with catflap in security door another two week delay to fix ten minute job. Then had the cheek to send out invoice for money they said was outstanding because they could not add up correctly. No apology.
Could/would not recommend.
Great advice, products and price!
Couldn't be happier with the outdoor and indoor blinds we got. Great advice on practicality and colours. We didn't know what to do with a second story feature window and the sales consultant suggested plantation shutters. They look awesome and even interior designer didn't think of this! Much cheaper than burns for blinds and top quality product.
BIG MISTAKE...NEVER AGAIN
Had Bob Burns quote and install a security door a couple of year ago. Service was terrible. They "lost" my order, had my money though and took ages to get the door installed. Swore I would never go with them again.
Fast forward to 2016, getting quotes to replace canvas awnings. Okay, I'll give them another go I thought. The quote was good, the salesman assured me it would all go smoothly. Pay up before installation. No courtesy call to confirm installation. I ring them to confirm. Yes...all paid and the installer will be there between midday a...
After three attempts I finally have three security doors installed at a premium price so to say I am not happy is an understatement. Initial sliding doors couldn't close as handles in exact same position as glass doors. Why bother with first and second fittings if you don't know what you are doing? Second visit and replacement doors that required more drilling of holes into my brand new home's door frames and the doors aren't even keyed alike. And this, after I've specifically asked the 2nd installer to confirm all doors keyed the same before h...e takes doors out of van and he assures me they are! Third visit later and my third afternoon off work to be home for this mob and finally doors fitted correctly. Not good enough service by a long shot!
Terrible customer service
These people botched my service from the start not turning up when agreed, installation took months then they sacked their installer and my door key went with them. So when screen door was finally installed I was told they would reimburse me to have locks changed, well how many months and phone calls and personally going into the shop and still no result. They are so quick to take your money but not give it back, their customer service is appalling. Take my advice and find a company that cares!! Now it is in the hands of consumer affairs.
NEW ROLLER SHUTTER NOT EVEN ONE WEEK OF INSTALLATION
Hi I paid 4600 dollars for new roller shutters and security doors and full payment was being asked before installation . Roller shutter not working since first day being installed not working till date they have no person available to come and have a look and fix it . Appointment given is for next Wednesday . Shutters have been installed last Friday brand new and when they needed sale they treated us as an important customer but now they r busy and they have no person to fix until next week , Really frustrating . I have other roller shutters to be put on my rental property I would never ever deal with Bob burns in future .
Service received was good, except installer damaged my ceiling (hole with drill) and chipped my timber frame window. The worst part was he didn't tell me when he did it i had to call him after he left the job. Which he did offer to come back and fix, but personally preferred that he didn't and I'm calling someone else to fix.
No Customer Service
Initially we went with BBB as they were a well know brand in Adelaide. Order was placed in early Feb. Measure done. Check measure done. (I am not sure what was check measured as I checked the diagram when it came time for installation and it was clearly wrong.)
7 weeks later, time for the installation and the problems begin.
Take a Friday arvo off work - "The installer will be there at 2pm," we were told. We call at 3.45pm and were told, "he will be 15 minutes."
The installer arrived at 6.40pm.
We are having a 4 panel verticle drape ins...
Bob Burns Blinds - Expensive Zip Track external Blinds
I had a measure and quote for a Zip Track external blind, and a roller shutter for my bedroom. I was very pleased with the quote for the roller shutter which came in at a comparible price (the second I have purchased from Bob Burns Blinds), but the Zip Track external blind I felt was over priced. I got a quote from another company (Skyworld, Lonsdale) which was a couple hundred dollars cheaper, but as I don't like dealing with tradesman and installers in my house, I went with the more expensive quote just to get it over and done with. On looking back, I should not have accepted the quote for the external Zip Track blind. The Salesman gave me a discount as I was a repeat customer, but even then it was $200 dearer than Skyworld.
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