Summer's almost gone! ( a chronology of ineptitude)
Early September 2020 visited the South Road showrooms to have an outdoor roller blind fitted to my verandah. Consultant helped me select colour, structure and mechanism and made some measurements. The required deposit was paid and further measurements were taken. Second week in December full payment was requested before my blinds were to be installed. December 17 installers reported that the blinds did not fit and that they would take them away. Thursday January 28th 2021 blinds installed with a couple of extra drill holes. Sunny Saturday 30 Ja...nuary pulled out blinds for the first time but when I went to roll them back up the chord wrapped itself around the axle was jammed and would not roll up. On examination the eyelet guiding the chord was incorrectly aligned. I rang Bob Burns Blinds first thing on Monday February 1st and was told I would get an email detailing when my blind would be fixed. Fingers crossed it will be this Summer. No email! Won't shop local again!
From Andrew measure and quote to Vince the installer my experience was delightful. No problem recommending the company. The phone response was also excellent.
Lack of Interest
I went to the Bob Burns Blinds website and booked my 'Free Measure and Quote".
No response in a week. Obviously they don't need the business. Got satisfaction elsewhere. Shocking customer service!
Happy with what we wanted
Initially emailed around five businesses with our plans and measurements for our vertical blinds. One was a little surprised when BBB were by far the most expensive, (by some $500) but then offered a whopping 50% discount. I queried BBB's price and whilst a little surprised by their response advising their blinds were superior to their competitors as well as being made locally, (which i think they all were) and further advised they had a 50% off sale i decided to go with the cheaper option. Some minor communication issues, but the blinds were installed as per the time frame and they look great!
Love Bob Burns Blinds!
Excellence in products, quality and service.
They made a magnificant octagonal plantation shutter for our bathroom which has become a talking piece. Just love this company!
Great quality great service
Had a back security door fitted by bob burns all work was done to the highest quality very happy
The sales man Shaun was a very nice man explained everything and gave me option also very well priced
Couldn’t be happier
Great service from start to finish
Jon helped us through the whole process of choosing, measuring and ordering our new blinds. We were impressed with all aspects of our purchase and most of all the blinds look great. Thanks.
Love our new shutters
We have had new plantation shutters installed by Bonn Burns Blinds, after having two different companies install previously and never been happy with the poplar or installers, we paid a little more and are over the moon happy. We finally found someone who does a good job. Thanks
Wood Grain Aluminium Security Doors
Exceptionally happy with our wood grain aluminium security doors which blend in invisibly with our log home. Shaun did a great job advising and measuring ;installation was punctual and perfect ;communication with office staff was friendly and helpful. Would recommend Bob Burns to friends.
Lacks communication and service
Did not get what we really wanted as Salesperson did not show us all the options dispite being told what we wanted. Long delays between ordering snd production, same for installation,three months in total. Made mistake with one unit which had to go back for rework. Problem with catflap in security door another two week delay to fix ten minute job. Then had the cheek to send out invoice for money they said was outstanding because they could not add up correctly. No apology.
Could/would not recommend.
Great advice, products and price!
Couldn't be happier with the outdoor and indoor blinds we got. Great advice on practicality and colours. We didn't know what to do with a second story feature window and the sales consultant suggested plantation shutters. They look awesome and even interior designer didn't think of this! Much cheaper than burns for blinds and top quality product.
BIG MISTAKE...NEVER AGAIN
Had Bob Burns quote and install a security door a couple of year ago. Service was terrible. They "lost" my order, had my money though and took ages to get the door installed. Swore I would never go with them again.
Fast forward to 2016, getting quotes to replace canvas awnings. Okay, I'll give them another go I thought. The quote was good, the salesman assured me it would all go smoothly. Pay up before installation. No courtesy call to confirm installation. I ring them to confirm. Yes...all paid and the installer will be there between midday a...
After three attempts I finally have three security doors installed at a premium price so to say I am not happy is an understatement. Initial sliding doors couldn't close as handles in exact same position as glass doors. Why bother with first and second fittings if you don't know what you are doing? Second visit and replacement doors that required more drilling of holes into my brand new home's door frames and the doors aren't even keyed alike. And this, after I've specifically asked the 2nd installer to confirm all doors keyed the same before h...e takes doors out of van and he assures me they are! Third visit later and my third afternoon off work to be home for this mob and finally doors fitted correctly. Not good enough service by a long shot!
Remote Operated Blinds and Security door
Outstanding service and product. Really happy with their entire professionalism and product.
Recently purchased a security door- great price and customer service over the phone was very good.
Would definitely return again.
Terrible customer service
These people botched my service from the start not turning up when agreed, installation took months then they sacked their installer and my door key went with them. So when screen door was finally installed I was told they would reimburse me to have locks changed, well how many months and phone calls and personally going into the shop and still no result. They are so quick to take your money but not give it back, their customer service is appalling. Take my advice and find a company that cares!! Now it is in the hands of consumer affairs.
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