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Bob Jane T-Marts

Bob Jane T-Marts

3.0 from 652 reviews · View Statistics
See the Best Vehicle Accessories, Parts & Tyre Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.3 (10)
  • Return Claim MadeYes (0) · No (11)
  • Customer Service
    1.6 (11)
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Reviewer Photos & Videos

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Kevin
Kevin
  • 3 reviews
  • 1 like
  • Verified

Product and work great however employee attitude some what average.

published

I spoke with Xxxx, Said I was wanting some tyres and rims and advised was wanting a wheel alignment. Was quoted x amount of dollars. This is 2 items, wheels and wheel alignment.
I turn up and have the work done.
So now the amount is x dollars more than previous quote.
He tells me that the wheel alignment is extra.
Why wasn’t this added to the the quote as requested.
Now he argued that this wasn’t part of the initial quote.
He thinks this is funny.
Anyhow I have spent thousands of dollars in this establishment over the years and this year alone have had 3 seperate cars fitted with wheels and tyres.
I am thinking I will now have to find a more honest tyre shop.

Product Quality
5/5
Customer Service
2/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Kevin
Kevin

No solutions required thanks. I have 3 cars and have now found a new tyre supplier for future needs.
Thanks anyhow.

bluefox
bluefox
  • 3 reviews
  • 2 likes

Reception staf in aspley shop is terrible

published

While customers waitting infront of reception the receptionist or menager was on the phone non stop ignoring we exist that l never go to bob jane anymore and this was at aspley brisbane shop

Product Quality
5/5
Customer Service
2/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
bluefox
bluefox
Customer learnt a lesson
Customer learnt a lessonGreater Melbourne (Metropolitan), VIC

Bob Jane T-Marts Nunawading (VIC)- a lesson

published
  • Thumbnail
Product Quality
4/5
Customer Service
1/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Pilot
Pilot
  • 11 reviews
  • 14 likes

Good price fir tires but lousy sevice

published

First of all to be objective they have a best price in town for tires.
But, this all go out of whack when it comes to service.
After changing 4 tires, one had sticker still affixed to a new tire and that tire was not balanced. Had to go to another service to re balance all 4 tires.
I was also, strictly advised to do alignment though I had no problems. After Bob Jane alignment my car now pulls to the left (on brand new tire). This mean I need to go and spend more money to get alignment done properly.
Not happy at all. Will never go to have business with Bob Jane in Wollongong again.

Incentivised Review No
Return Claim MadeNo
Store LocationWollongong
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Wetwork65
Wetwork65Sydney Surrounds, NSW
  • 38 reviews
  • 36 likes

Nothing bad, but nothing good

published
Product Quality
5/5
Customer Service
2/5
Bob Jane T-Marts
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Wetwork65
Wetwork65

No they haven't.

Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi, if you would like please email us your best contact details to feedback@bobjane.com.au and one of our team members will get in touch with you. Thanks, Bob Jane T-Marts Team.

Melbourne A.
Melbourne A.Greater Melbourne (Metropolitan), VIC
  • Verified

Go there only to get tires

published
Product Quality
3/5
Customer Service
2/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Unhappy with customer service

published

I went to change my tires at their Dandenong branch. I got an over the counter quote but was not told that Nitrogen would be used to inflate the tires. This costs a further $40. If the sales person would have explained this beforehand, I would have told him not to use Nitrogen. A tax invoice was not provided in paper form but was sent to my email, so I was unable to address the issue immediately. I feel cheated as they need to explain their pricing breakup clearly beforehand.

Product Quality
4/5
Customer Service
1/5
chris w
chris wMetropolitan Adelaide, SA
  • 12 reviews
  • 4 likes

American racing wheels ASX Yukon 200. Very disappointed !

published

Purchased a set of five American racing wheels "Yukon asx 200 satin black" for my 4w4 Prado in October 2018, very happy with them until in I noticed the paint on three of the wheels coming off ! "this was Feb 2020 16mths after purchase" I went back to Bob Jane at Modbury to show them, so they took pics of the three wheels.. a few days later they contacted me to inform me that the wheels were out of warrantee by 4mths and couldn't help any further ? and was told if I want them to look new again I have to paint them myself ! These wheels are not made in America but made in China, hence the poor paint finish. My experience with Bob Jane and American racing wheels has not been a good one !

Incentivised Review No
Return Claim MadeNo
Store LocationBob Jane Modbury, South Australia
GRAHAM
GRAHAM
  • 16 reviews

Your car is UNroadworthy

published

I dropped off the wifes car for a tyre rotation. They called and said the 2 fronts are bald and the car is not roadworthy. When picked up the car they said "not a good idea to drive it home".
No suggestion as to what tyres are on special, or even if they have tyres in stock, nothing. I drove the car straight to a competitors store and got 2 tyres fitted with a booking, no waiting! That is service!

Product Quality
1/5
Customer Service
1/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
GRAHAM
GRAHAM

What makes you think I want "the matter looked into"?
I have posted my review and recieced far better service at a competitor store.

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Nick2000
Nick2000Melbourne
  • 2 reviews
  • 4 likes

Never responds to emails or online booking enquiries

published

I've been trying for ages to get a booking in to install some new wheels, multiple times i have sent them in with no one getting in contact with me back. Tried calling a couple stores but don't answer the phone, so i leave a message and then no response still, this is terrible

Incentivised Review No
Dean Frankie
Dean FrankieSouth East Queensland, QLD
  • 9 reviews
  • 11 likes

Good customer service - wont price match..

published

Excellent phone manner and service though lies about stock being unavailable to avoid price match. Stated their standard price was the same as the price match competitors though nothing in stock.. a load of rubbish.. standard price was $80.00 more than competitors. Wont bother calling them back again. Tyres fitted elsewhere, for $80 per tyre cheaper saving $320!!

Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
GlobalRoamer333
GlobalRoamer333New South Wales
  • 5 reviews
  • 2 likes

Albury branch staff desperately need basic customer service training

published

The truth be told, unfortunately it was my experience on repeated occasions that the service (front desk) staff in the Albury store completely lacked any sense of basic customer service manners with customers. After a few visits, unfortunately I just got sick of it and voted with my feet. Additionally, I wasn't 100% convinced that the 'new' tyres fitted to my car, were actually 100% new. I guess that's one of the basic problems with any franchise model. i.e. some franchisee's care, and maybe some don't. Or, alternatively, Bob Jane is just not providing sufficient basic customer service training. In any case, if I want to be spoken to like a bogun down the pub, then I can just as easily have that experience for free.

Product Quality
3/5
Customer Service
1/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
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Kim Bell
Kim BellGreater Melbourne (Outer), VIC

Payments

published
Product Quality
1/5
Customer Service
1/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Kim Bell
Kim Bell
kailin
kailinGreater Melbourne (Inner), VIC
  • 2 reviews

bad practice for running business

published
Product Quality
2/5
Customer Service
1/5
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts
Ciel
CielBunbury
  • 4 reviews
  • 1 like

Coasting on the Brand's reputation

published
Incentivised Review No
Bob Jane T-Marts
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Questions & Answers

George T
George Tasked

Do you do after pay

No answers
Disillusioned
Disillusionedasked

Does Bob Jane have an official policy regarding the way wheel nuts must be tightened, or is this left to the discretion of each franchise or individual mechanics? In particular, are mechanics allowed to just use impact wrenches and estimate the required torque, or do they use torque limiting extensions (torque sticks), or do they do the final tightening by hand using a torque wrench?

5 answers
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Good Morning,

Bob Jane T-Marts do have a procedure to correctly tension wheel nuts/studs. Please email feedback@bobjane.com.au to discuss further.

Disillusioned
Disillusioned

I emailed feedback@bobjane.com.au several days ago, but am still waiting on a reply. In the mean time I have done some more web searching, and I found one discussion on Whirlpool where someone mentioned that Bob Jane required the final tighten to be done with a torque wrench, with instant dismissal for anybody caught not complying. Unfortunately in the same thread someone else commented that if this were the case then that would mean the entire workshop staff would be gone at his local Bob Jane! See https://forums.whirlpool.net.au/archive/2757100#r57546014 for the thread. So maybe I need to know not only what the official policy is, but also whether or not the policy is actually followed!

Disillusioned
Disillusioned

I finally got a reply. Bob Jane does not have any official policy, but they do have an internal document that is used for training purposes. The reply didn't say what procedure they recommend in this document. So I still don't know either what procedure Bob Jane train their staff to use, or how widely their staff follow this procedure once they have completed their training, but I do at least know that a training document exists!

Since what really matters is what my local Bob Jane staff actually do my next step is probably to chase this up with my local franchise. Sorry to have wasted everyone's time here...

David
Davidasked

How old are the tyres you sell allowed to be?
We bought tyres in July 2019 they have now travelled 700km and we got knocked back on rego inspection today because they were manufactured in 2015 and the mechanic says they have cracks between the tread.

1 answer
Bob Jane T-Marts
Marketing R.Bob Jane T-Marts

Hi David,
Manufacturers give a warranty of 5 years after manufacture date and we do not repair tyres over 8 years old. If you have recently bought the tyres as you said, please contact your local Bob Jane so we can inspect your tyres. If they are indeed faulty, we will make sure to get you back on the road safely and have the manufacturer pick up this tyre.
Also, feel free to send this to feedback@bobjane.com.au and we will look into this issue further for you.

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