confused at every level
i am a basic tradesman who required acetylene and oxygene bottles went on the magical e plan at the newcastle branch in february this year , since then on the occasions i have returned for refills each time there was a different system in place for this plan. i gave up on them last friday afternoon when tried to swap the bottles over for my second set on this plan. the poor bugger behind the counter had to ring sydney as head office had more info than him. crazy. i have all paperwork etc to support my extra bottle supply . cancelled my account here and left thinking good luck to all who deal with them.
thanks Owen Breakwell
Ordered online but no update
Ordered masks online when there are stocks available.
Waiting for 10 days and not a single follow up provided.
Emailed them, turned out there are no stocks left.
Classsic example of a company who took your money for granted.
Zero service. Zero compassion.
Very poor customer service and training for delivery drivers
We signed up a few months ago with BOC to have gas supplied to us at our residential home.
So far there have been two supplies of the 45 kg LPG and both times they were delivered, fitted and replaced by the Driver.
Two days ago we ordered the replacement as normal, it arrived yesterday morning and the driver said he was not trained to uninstall/unscrew the existing bottle and install the new one. I had taken the day off to wait for the delivery of the bottles.
I called BOC and spoke to one of their staff, who now tells me for the first time ...that not all their drivers are trained to screw on or unscrew an existing gas bottle, that we were just in luck that the previous drivers were trained to be able to do it. So you wonder why we where not told this at the start of the supply contract or agreement. They tried to charge me a fee to send the bottle back, I made it clear to the person I spoke to that they need to redeliver it and ensure that they send an appropriately trained driver, especially since we have a very young kid and that we relied on the gas supply for both hot water and cooking. The person I spoke to on the phone, was inexperienced, was unable to articulate what BOC had done wrong.
Questions & Answers
What did they advise when you contacted them directly?
They just kept sending me invoices and didn't have a clue what they were doing. I used to spend hours on the phone trying to get the problem sorted. After a very long time, and reams of paperwork, they finally gave me a credit, and now I have nothing to do with them. Total dopes!
It was never like this when it was CIG, who I dealt with for over 30 years.
Why is BOC still charging rent on gas bottles when you can buy your own bottles and swap and go with no rent from other gas suppliers,and why do you charge a $35.00 late payment fee when the banks are not allowed to charge that anymore?
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