In need of upgrading and staff not always pleasant
As others have rightly pointed out, the gym needs an upgrade. The equipment for the pump classes and cycle classes are old but that is ok for the price point. However the more prominent thing is the attitude of the staff. I have now been a member for 6 months and of the senior staff, Simone and Anita are best dismissive. They have a "you are not worth my time now that you a member" tone if you bring up anything with them. Quite disappointing really.
Lovely staff and a great range of classes
The staff here are so friendly and they make an effort to know you and your routine. It is nice to be a person not a membership number. If you haven't been for a while or are going to a new class, they notice, which is nice because they help make taking on new challenges at the gym unintimidating.
The classes are fun, there is a good range of options throughout the day - perhaps the only criticism is that there are a lot during the day, to which those of us who work cannot attend - it would be nice to see more variety in the morning and eveni...ng timetable. The class rooms are well sized, open and the instructors enjoy what they do, which helps the energy in the room. The equipment is a bit on the old size, but it does the job, and at no point have I felt it was unsafe to use the equipment. There is everything you need to do a gym session vs a class. Also the personal trainers there are clued in and engaged. It is nice that it is a womens only gym, so the weights are suitable to a different usage pattern, and there is not the 'packs of testosterone' hanging around machines, and for those of us that are not want-to-be-swimwear models, this is a much more welcoming environment.
Great customer service and flexible hours and no problem with cancelling or freezing account
The gym is old and defiantly needs refurbishment, otherwise lots of group fitness available, the staff are flexible and friendly. They run long crèche hours and its cheaper than fernwood or fitness first after you add up all the crèche hours I need, especially I have three children. They do alot of outdoor exercises.
Lots of group exercise variety, friendly, willing to put hold on membership, long crèche house and no need to book.
Old equipment and needs refurbishment
I've been a member for 2 years now. The membership fee is very reasonable - compared to some of the major gyms in the area. The gym has a great body combat class but it is only available once a week. They are way too many body pump and step classes. The machines are about 18 months old and some are now in need of servicing. Can be busy at peak times. But I like how you can freeze your membership if you are going away on holidays. And there is no fee for doing this. There is a minimum of 2 weeks though.
You can freeze your membership without being charged.
Too many body pump and step classes.
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