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Total scammers do not use!!
First they turned up a day late which stuffed around my tenants that were waiting to move in.
They requested more money to do the blinds which I was told was all included when I made the booking. Paid an extra $100 for a carpet clean that they never even did. Now I’m trying to get a refund on the carpet clean and they won’t take my calls. Horrible people!!!
Terrible, do not use them!!!
They seemed professional at first but as soon as you pay them they don't want anything to do with you. They won't send the receipt after several requests even though it is promised when you make the booking. I had to call the day before hand to find out what time they are coming the next day and I was surprised they offered to come that afternoon. They said 3:30 pm showed almost 1 hour later and wanted cash before starting. Also they under quote leaving you out off pocket more than expected. I asked them to lock up when done and let me know. Ar...ound 8:30pm I have not heard back and was getting concered so I head back to the property and found they were still there when I arrived 8:45 and have not finshed. It looked like nothing much had been done. They said they would be back next morning at 9am to finish which would be a couple of hours. I left back door unlocked for them to come back. Next morning I arrived 10:45am and no one has been back. I could not get hold of the person managing but did get in touch with the cleaner and she arrived 11:20. She finished the job 1:20pm. The real estate agent advised more cleaning needed to be done and the cleaners advised they would let me know when they could come back and I never heards back from them and still no receipt. I had to go back and fix up the reported cleaning issues myself.
This company is a scam do not use them!!
I paid $450 and the oven and dishwasher were not cleaned. Cleaner did not have a broom so did not bother to clean areas that her vacuum did not reach, walls were not spot cleaned. Real Estate was there to inspect and told cleaner it is not up to standard, cleaner did not fix anything. Cleaner then txt me rude nasty comments when I asked her to fix the areas she did not do. Original company phone number was disconnected, no one would reply to me. I just got scammed by Indian cleaners. Pest control was done BEFORE cleaner started therefore not relevant and will need to be re-done.
Don't waster your time and money
Booked this guys for an end of lease clean. Got confirmation email that someone will call to confirm time. There was no call for over week. Had to chase them up on the day they were booked. They guys kept on giving me excuses why they are not on the jobsite. His final excuse was it is raining and they wont be able to do the job. By this time it was 4pm and past the final inspection time. I had to ring the agent and request an extension which of course was declined.. that's another review coming. I had to find another person to do the cleaning for me. There was no apology offered and really bad attitude towards paying customers.
Customer service and cleaning
Totally bad cleaning and not on time and not good with customers and talk abuse with me.
Pls be careful . I book for Saturday but they don’t pick call and come Sunday 11:30am.
The reviewer stated that an incentive was offered for this review
Do not use this company!
We booked at least a month in advance for a Bond Clean, scheduled for 9am. The day before the booking, someone from the company phoned and said they would be coming at 3pm instead as "something unexpected had come up". We were unable to meet them at this time to give them the keys so we arranged for them to collect the keys from the mailbox. At 3:45pm on the day of the clean we messaged them to ensure they had been able to find the keys and get in okay, but they said they were not there yet. We then phoned them and they assured us they were on ...the way to the property. 3 hours later we messaged them again to ask for an estimated completion time only to receive no response. We went over to the property at 8pm and no one was there and the place was uncleaned. We phoned the company and spoke to the same person as before who had claimed to be on their way; he claimed that it was the "contractor" who didn't show up, despite the fact that it was this same one man who we had spoken with hours earlier ensuring us they were on the way to the property. The man did not care that we now had to hand the keys in to the real estate with the property uncleaned (as the lease was up that day), and there was now no chance to either clean the property ourselves or to find another cleaner. The man (and the company) did absolutely nothing to fix the problem and thy had no explanation as to why we had been lied to and left in the deep end. The man claimed we would at least get our deposit back, but this remains to be seen. If I could give negative stars for a review, I would for this company.
DO NOT USE THIS COMPANY! IT IS A SCAM!!!!!!
This company is a scam! When I booked them they asked for $40 deposit and said someone will ring tomorrow afternoon to give a time they will arrive. They did not call, I had to ring them back. The job was booked for the Monday and when I rang they said they can’t do Monday they can do Tuesday and someone will call in the afternoon to book a time.
At 9.30pm I got a text saying that they will arrive at 10.30am
The Tuesday came and they were late by and hour and a half.
They charged us extra $100 for wall clean and blind clean even though it was...
DO NOT USE THIS COMPANY!!!
Worst company ever!! Not responsive. Waited for a whole day to get confirmation from the cleaner to do the job. It was supposed to be a 2 persons job, only 1 cleaner turned up. The cleaner did the worst job ever, she missed a lot of places and also damaged the property!!! Luckily I had photos taken before she arrived. She was denying at first but then she admitted she damaged the property after I proved it with the photos. I complained to this company and they said they will compensate me for the damages. They neither compensated me for the dam...ages nor came back to clean again after the cleaning was rejected by the property manager. I had to get another cleaning company to do the job again and pay for the damages caused by their cleaner out of my pocket! This company is a scam!!! DO NOT USE THIS COMPANY!!
So many issues!
I contacted this company in mid October, they texted me their quote, and I immediately paid their $40 deposit. I received a notification that they would provide services for 10 October, which needless to say had already passed. I tried to contact them but the contact number provided was not going through. I then called my bank to report it as a scam which wasn't possible on a pending amount. So I waited until the amount had processed and contacted other companies in the meantime. I guess it was my bad luck I met with another company who failed...to show and right then someone texted me saying they would be providing services the following day. The next day they were running late and said they would attend the day after. They attended the day after and an hour after commencing I receive a call from a guy from the company asking to make payment before they could commence. I asked for a quote and the guy said that they would provide it after I made payment. I then explained the difference between a quote and an invoice. They said it was against their policy to provide a quote, I told them it was under legislation and according to practice to provide this. They said they would send their policy after I made payment and guaranteed proper service they also threatened to stop providing services and send the cleaners home who were sitting around. So I made payment and did not receive their policy or quote. I received an email saying that they weren't able to provide the policy. I then found the quote they had texted me. They eventually sent an invoice. I can't speak to the quality of service (I did receive my bond back) but I cleaned every inch of that place before the cleaners came and it would be ridiculous if they made a mess. They do provide good rates but with all the stress they caused I would have paid double for the same services. I can say that they are rude, insulting and very unprofessional. They should be reported to the ACCC and ultimately shut down for not following appropriate protocol. In the midst of moving and everything else, it was a very upsetting experience for me and I would suggest everyone stay away.
Terrible Bond Clean and Company
When speaking initially to the man on the phone, I was told that they 'do everything'. The checklist looked appropriate. After booking, confirming and paying my deposit, and calling to check the night before as a cleaner hadn't called, no one turned up. A cleaner called that night, and arranged to come the next day, and didn't turn up. On the third day, someone did, at 5:30pm- after waiting all day for confirmation. They 'worked' til midnight. When checking the next day, there were many many things missed.
I called the next day (it is extreme...
Only sent one person for full Bond Clean, upon arrival an hour late was told that walls wound be extra couple of hundred and I must pay in full to continue with the work, if I don't pay $200 extra the walls would not be done (said spot clean in advertisement so maybe grey area) however cleaner was there for four hours @ $510 and refused to clean any walls and internal windows weren't done properly. The job was ok but not thorough.. It was then insisted upon by the cleaner that I provide a positive review on the spot and show her before she left...as it was company policy. External windows were paid for but weren't done so trying to get hold of for refund of the but phone number keeps hanging up and no answer to email.The whole experience seemed very dodgy I'd avoid like the plague. I'm honestly surprised they're still operating, total scam job.
Do not use this company
Organised for this company to clean my house on Saturday. They ring on Friday to ask if they could do Sunday morning instead which was fine. Some girl shows up in the afternoon which raised red flags because it was a 4 bedroom 2 bath house.
Didn’t finish the job because she was sick and her boyfriend had to go pick her up?
Clean was not finished until Monday afternoon and the real estate was shocked at how bad the clean was. Walls were filthy even though we paid extra, floors hadn’t even been mopped properly.
Tried contacting them and only...got a response when I threatened the authorities. Still no response after sending the exit inspection to them. Will be calling my bank on Monday to reverse the $600 payment and contacting ACCC. Do not use this company they care a scam.
Do Not Use This Company
One of my tenants used this service - 1 person to clean a 4 bedroom 2 bathroom home, carpet clean and pest control. Arrived at 3.30pm and was gone by 9pm. So not only just 1 person but doing a bond exit clean in poor lighting. As a property manager I did the exit and was appalled that my tenant had paid for the service $640.00. The tenant was busy so I said I would ring the company. I rang and was told the booking number provided was not in the system and the job had not been done by them. I then read the email confirming the work confirmation. I had not even got to the part that I wasn't happy with the job, the man on the phone hung up on me. Stay clear - please see just some of the attached photos
Difficult to reach - non-responsive
Difficult to get a fixed time out of them - advised on the morning of the clean what time they would come - I had asked quite a few times prior.
I was very happy with the clean except for the hidden expenses and the forced video review - a $490 quote became $620 as they charge $40 extra for sliding doors and $25 for a wall wash. Spot clean walls literally is just around lights. Flooded carpets when cleaning bathroom. Said that’s normal - it’s not. Veeeeeeery difficult to get an invoice for the landlord.
While I was happy with the clean, their lack of responsiveness and the very wet carpet was unacceptable.
Booked me in a week too late
I booked in for a bond clean on the 30th needed done by the 4th after they rescheduled for the 10th I immediately emailed to cancel... received an email at 3am on the 2nd that they would be there on the 2nd (clean had already been done) I told them its already done as I asked to cancel they then told me because I cancelled on the same day as the clean they wouldn't refund me.... off to fair trade I go
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