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Boody
Quality has gone down the toilet & terrible customer service
I used to love Boody but the newer colour undies in the navy and grey are shockingly bad quality. The elastic fell out straight away and they went saggy. Customer service is terrible, they never give you real answers it’s just all a copy and pasted response like a bloody robot. Terrible
- 6 reviews
- 2 likes
- Verified
Holes after a year
I bought some womens briefs from Boody a year ago. They were super comfortable and I was happy with them. Unfortunately they now have holes in them in the crotch area. I’ve never experienced this with any underwear before and these are the most expensive ones I’ve bought. Quality just isn’t there.
- Verified
I would not give these undies any stars, -5 from me.
I bought the woman's longer leg (which was in no way long enough) to stop chaffing and wear a dress in very hot weather. I bought my usual size, and these pants are so cheap and stretchy that I could fit two of me in them. They rolled up every-time I sat down making the longer leg null and void. In addition, there is no gusset! Who makes woman's undies with no gusset? Cheap! Not what was advertised - do not waste your money.
- 2 reviews
- 3 likes
Buy something else with quality
I bought Pajama’s and lounge top. Firstly I thought these are very soft and lovely but unfortunately after 2 wears the material is pilling and becoming unsightly. For the price I paid I expected much better quality and I’m very disappointed. I will spend my money elsewhere in future as these were very poor value and complete waste of money.
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- 4 reviews
Product not worth the price.
An Aussie company that has China making its products, and cheep and poor quality at that. Where is the real Aussie company that can manufacture good quality products that last, right here in Australia. I had greedy companies.
- 3 reviews
- 3 likes
So disappointed that these are Made in CHINA
Really disappointed that their underwear is made in China just like so many other bamboo underwear. I feel like the website was a little misleading.
Made in China, not that ethical
The underwear was great, the shirt I got had fluff on it after washing it once and I can only use it as pyjamas. The main issue though is that everything is made in China. I’d probably prefer North Korea over China.
I don’t see how this aligns with their values.
Hi Marion,
Thanks for popping in your experience - we're very sorry to only receive two stars from you about our products!...
Read moreCan you kindly reach out to our team on support@boody.com.au so we can see what we can do for you? We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. ~Team BOODYClassic example of over-marketed under-performing
My girlfriend bought me a pair of these undies. I initially thought they were good, and so got about a dozen more pairs. After wearing them for a few months I can tell you they are lacklustre. For me, it's like having your bits strapped to your body, there's no pocket for anything. The design is such that it's like wearing a tube instead of undies. My stuff is either smooshed up against my body uncomfortably, or splayed against my leg for everyone to see. The company's solution to this is for me to buy a whole other set of undies. Why not just ...
Read morediscontinue the old ones? And while they are "moisture wicking" they take days to dry. As for being "eco" or "green" they're made in China and shipped to Australia! And they have plastic in them anyway, so not that enviro in the first place. Very disappointing. Customer service is rude too. When I complained about the products being weirdly fitting and uncomfortable for my junk, I was told to buy the new model. No thanks.Hi Yabba,
We're very sorry to only receive two stars from you about our products!...
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. If you'd like to reach out to us on support@boody.com.au we'd love to try and smooth this over for you :) ~Team BOODY- 6 reviews
- 4 likes
Expensive for Chinese products of inferior design.
I searched online for aussie made underwear and this retailer come up on the search. I purchased mens work socks and underwear (4 underwear/3 sock $86). I am an engineer so Im constantly active during the day. The socks are comfortable so no complaints there, but the underwear lacks support around the waist and around the crotch area. This is particularly noticeable during hot weather conditions. Due to the lack of decent elastic they become a mess and constantly require adjustment and seem to retain the heat more than any other underwear Ive e...
Read morever worn. My wife also has a few pairs of the womens underwear and she also states that they are uncomfortable despite being bamboo material. Additionally, when the package arrived it clearly said Made in China, but online during purchase it wasnt as obvious. Had I known this I would never have purchased. Its time to get your QC/manufacturing base back to Australia Boody!Hey there KJB,
Thanks for dropping by and letting us know how you went with your latest purchase. We're sorry to only receive 2 stars - we'll take this feedback on board....
Read more The experience you've detailed isn't in line with our products usually perform as our Bamboo viscose is generally really great at thermoregulating so we apologise for the benefit there not working out for you or your wife. We are very proud to be an Australian-owned company and design all our products in-house. We try to make Boody as widely accessible as possible, benefitting 1000 local and small businesses across the country. To see where a product has been made simply head to the 'Fabric and Care' tab. A heads up that our popular Boody Lounge range is crafted in Vietnam along with our Women's T-Shirts and Men's T-Shirts. Our Cosy Knit Wrap and Fringed Hem Scarf are also knitted lovingly from India. With Thanks, ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
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- 25 reviews
- 26 likes
Worst quality socks I’ve ever bought
Purchased socks recently after reading sensational reviews. Within a couple of hours of putting them on they fibres in the fabric started to show as if the socks were 10 years old. I was astounded. Became worse with washing. The reviews on this site simply cannot be legitimate. I’m still stunned and similarly I though the product was made in Australia. Explains a lot.
Hey Alice,
We're sorry to read about your experience with our products! If you'd like to reach out to us on support@boody.com.au we'd love to try and smooth this over for you :)...
Read more ~Team Boody- 6 reviews
- 12 likes
Disappointing in every way
They talk about the environment all the time but each piece comes in an individual box? Yes they might be just cardboard but why waste? Manufacturing all these boxes is harmful for the environment. I just couldn’t believe how they thought it was a good idea.. and of course made in China.
Secondly the product.. they are no where near as comfortable on the skin as cotton. They feel very synthetic against the skin but soft.
They really need to get the cut of the things right. The thongs were so uncomfortable, as if you wore a bikini briefs and pulled them up. I would never buy them again.
Hi there!
Thanks for reaching out and for raising this. We're more than happy to shed some light on our packaging and tell you more about why we package the way we do and how we are constantly innovating to reduce non-essential packaging....
Read more Boody products are all packed individually, in plastic-free boxes made from recycled and recyclable paper stock and printed with vegetable-based inks. Our roots are in physical stores (we were in over 1,000 retail stores before we even had a website!), and if you've seen Boody in-store our products are displayed on a spinner stand (also 100% recycled, made from old cars!) that hold 274 boxed units. The reason we do this is for hygiene purposes and to ensure we deliver products in perfect condition each and every time. We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. We thank you for your product feedback on our G-String and will use this to review our cut and the fit. Many thanks, ~Team Boody- 2 reviews
- 4 likes
Devastated
I was super excited to find what I thought was an Australian made and owned underwear company. Absolutely floored when I discovered everything is made in China. Very impressed with the products, however back to the drawing board. We need to support 100% Australian owned, designed and manufactured. Keep it it local!
These types of reviews also need to be added to your website.
Hi Kristy,
We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped....
Read more We are very proud to be an Australian owned company and design all our products in-house, to see where a product has been made simply head to the 'Fabric and Care' tab. Your feedback has been noted down to share amongst the whole Boody team so thank you. ~Team BoodyFind out how Boody compares to other Underwear Shops & Brands
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- 2 reviews
Misleading words on website.
Very disappointing, almost like false advertising on their website. I thought I was buying Australian made, it's made in China.
Misleading wording on website, all items I received made in China. So sad.
Hi Margaret,
Thank you for leaving your review for Boody. We're sorry about the misunderstanding and the disappointment this has caused....
Read more Our products are crafted in China, Vietnam or India. While we are very proud to be an Australian owned company, and design all our products in-house, it makes more sense to process and manufacture the raw bamboo materials closer to the origin source. Deforestation for raw textile product has a large eco-impact, and sourcing our bamboo from China allows us to minimise this impact. We hope that the majority of our customers agree our selection of processes and origin sources are beneficial to ensuring a sustainable, eco-friendly product. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. All our factories are WRAP Certified, meaning that all factory workers are treated ethically, have health care, annual leave and do not use child labour. We will happily take on board your review and look at how we are communicating this on our website. Many thanks, ~Team Boody- 4 reviews
- 3 likes
Terrible delivery
Lovely products BUT terrible delivery service. My Parcel wasn't shipped and I had to chase up a week after order was placed. No explanation of why it wasn't sent. Then the parcel I received was meant for someone else which I then had to send back to them. . Customer service assured me my order would be shipped by express post and I am STILL WAITING 3 days later. NOT IMPRESSED Boody.
Customer service were very polite and helpful however.
Hi there,
We're sorry to read about the experience you had with your order. I'm here to ensure you receive your products. If they haven't been received, would you kindly get in touch with us on suppo...
Read morert@boody.com.au stating your order number (starts with OLC) Thanks!- 2 reviews
- 1 like
Not comfortable at all
They are ok as far as sweating goes but uncomfortable to wear. Not enough support in the crotch. I also purchased Step One underwear to compare and Step One are so much better. Wouldn't recommend
Hi Steve!
Thanks for taking the time to share your thoughts on our undies. We're sorry we couldn't get you the right amount of support required. I do have news though, our new brand new Everyday Unde...
Read morerwear range features a double layer pouch for support. I'd like to try and rectify your experience as best as I can, if you'd like to discuss options please reach out to us on support@boody.com.au with your order number and your experience.Questions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...
Read moreget more feedback - feel free to email support@boody.com.au with your order number and products affected. Thanks, ~Team BOODYWhat does are used to make underwear black?
Hi Annie,
Thanks for the question....
Read more We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at hello@boody.com.au :) ~BOODY TeamGet an answer from our members and Boody representatives
Details
Category | Online Shops and Underwear Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $80.00 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
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Hi Deanne,
We're very sorry to only receive one star from you....
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. ~Team BOODY