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Boody
- 2 reviews
Love the undies, service is non-existent
Have been wearing the boyleg briefs for years. Purchased bikini briefs in same size but these are so much smaller.
Tried to return via website. Was offered a discount to exchange. This is complex to navigate and offers advertised were not added at checkout.
Reached out to customer service - return email has not answered my questions. Just stated the obvious that if exchanging for higher priced goods I would need to pay the difference..duh
Don’t buy online unless you’re happy dealing with dysfunctional robots.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Very small
- Product Appearance As advertised
- 2 reviews
- 1 like
- Verified
Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Very small
- 8 reviews
- 3 likes
Unfortunately it Doesn't live up to
shop says size to accuracy is wrong I am XL It was to large. does not support at all! The shop is mainly undies but this is the product that you can't return Great!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Very large
- Product Appearance Not as advertised
Hi Jimmy,
We're sorry to read about your BOODY experience! If you'd like to contact our support team on support@boody.com.au with your order number and size issue we'd love to see what we can do to h...
Read moreelp resolve this with you hoping to hear from you soon!
Hi, I have contacted the team, before and they said if you have not opened the or tried the on? How the heck do you do that when you buy something online? I had the box's and the large box ready to se...
Read morend it back till they said that and now it's all gone. can wear the brief's but will never use the boxers 4 off .. to large way to large and it said on ur site fit exact so size. Really struggle to buy things online when you guys do this pity.Hey Jimmy,
Thanks for getting back to us! Our Returns and Exchange Policy (https://www.boody.com.au/pages/returns) does state that we can't accept back opened pairs of undies however unopened are fin...
Read moree. We suggest when buying multiple units only to start with opening one before opening the rest to ensure the sizing is right.
Boody is the best
My issue with size was speedily rectified. Great customer service and these undies are the most comfortable I've ever owned. Totally recommend this product to anyone looking for comfy undies. Thanks Boody
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Very small
- Product Appearance As advertised
Hey Sam,
Woohoo! We're so delighted to deliver 5 stars :)...
Read more Happy we could get your sizing issue resolved and the chance to chat with you! We know you'll keep enjoying Boody for a long time to come and reach out again if we can. help! ~Team Boody
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Questions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...
Read moreget more feedback - feel free to email support@boody.com.au with your order number and products affected. Thanks, ~Team BOODY
What does are used to make underwear black?
Hi Annie,
Thanks for the question....
Read more We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at hello@boody.com.au :) ~BOODY TeamGet an answer from our members and Boody representatives
Details
| Category | Online Shops and Underwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $80.00 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
Extra Information
Most Comfy Undies Ever!
These undies are great won't be living with out them
They stay in place all day.
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Hi Darren,
We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped....
Read more As stated in our Returns and Exchanges Policy 'The cost of returning the item(s) by post is at the expense of the customer, unless faulty'. ~Team BOODY