Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
Great Customer Service
I've bought several Boody products and have been very happy with all my purchases. I recently purchased the long sleeve top. When it arrive the sleeve had not been properly sewn up. When I reported this to Boody they replied quickly and replaced the item.
Unfortunately it Doesn't live up to
shop says size to accuracy is wrong I am XL It was to large. does not support at all! The shop is mainly undies but this is the product that you can't return Great!
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Know better, choose better.
You can’t help but love the Boody products. They are super comfortable , super soft and since I discovered them at least 5 years ago I haven’t worn any other brand off underwear. I also love their tshirts, same great quality and comfort.
So a big big thank you to the whole Boody team for your excellent work and outstanding customer service. Much appreciated. I will for sure order more products.
Excellent Customer Service and Products
These products are great quality and last for years. Recently had such an excellent experience with customer service: Australia Post delivered my order to the wrong house and were giving me a terrible run around. I phoned boody for help and they resent my whole order, no questions asked. Wasn't they're fault, but they were so helpful and kind and fixed it up right away. Couldn't recommend them more.
Boody is the best
My issue with size was speedily rectified. Great customer service and these undies are the most comfortable I've ever owned. Totally recommend this product to anyone looking for comfy undies. Thanks Boody
Great undies, AMAZING company and service!
Blown away by their customer service! Adam from the team made the experience so easy and I felt so valued as a customer. They even went the extra mile and explained when providing me a larger package than necessary that it was due to high demand and they apologised for the inconvenience and detriment to their commitment in the environmental space. It is these little things that make you return as a customer.
As the product, the classic bikini is a great cut for everyday wear. Comfy and breathable. They do show their lining in a pair of tights...or jeans etc so I think the company could really nail a seam-free style if they gave it a go. :) I sized up to a 12-14 (M) as I felt they were just a better fit overall and didn't show as much in fitted clothing. I am usually an 8-10.
Sent wrong product
I was sent the wrong product.I have sent 3 emails and have rung the phone numbers that appear on their website.When I ring the Telstra lady tells me the number has been disconnected.Not happy
Questions & Answers
What does are used to make underwear black?
Thanks for the question.
We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at firstname.lastname@example.org :)
Get an answer from our members and Boody representatives
|Category||Online Shops and Underwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$80.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
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