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Boody
- 2 reviews
Love the undies, service is non-existent
Have been wearing the boyleg briefs for years. Purchased bikini briefs in same size but these are so much smaller.
Tried to return via website. Was offered a discount to exchange. This is complex to navigate and offers advertised were not added at checkout.
Reached out to customer service - return email has not answered my questions. Just stated the obvious that if exchanging for higher priced goods I would need to pay the difference..duh
Don’t buy online unless you’re happy dealing with dysfunctional robots.
- Product Quality
- Shipping
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Quality has gone down the toilet & terrible customer service
I used to love Boody but the newer colour undies in the navy and grey are shockingly bad quality. The elastic fell out straight away and they went saggy. Customer service is terrible, they never give you real answers it’s just all a copy and pasted response like a bloody robot. Terrible
- Product Quality
- Incentivised Review No
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Holes after 6 months!
Bought back in Aug 21, I have some other underwear which I rotate around. Just noticed there are holes on crotch. I never expected them to wear off so fast!
- Incentivised Review No
Hi there,
Thank you for taking the time to leave a review, we're terribly sorry about what's happened here. This has been passed onto our team for review....
Read more Our Community Happiness Team is always on hand to assist - please reach out to us directly at support@boody.com.au. ~ Team BOODY- 6 reviews
- 2 likes
- Verified
Holes after a year
I bought some womens briefs from Boody a year ago. They were super comfortable and I was happy with them. Unfortunately they now have holes in them in the crotch area. I’ve never experienced this with any underwear before and these are the most expensive ones I’ve bought. Quality just isn’t there.
- Product Quality
- Incentivised Review No
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Hi there Mandy,
We craft all of our products with a lot of consideration, care and diligence so we’re sorry to hear of your experience. Please rest assured this has been shared with our team to review....
Read more Our Community Happiness Team would love to assist further - feel free to reach out to us directly at support@boody.com.au ~ Team BOODYFind out how Boody compares to other Underwear Shops & Brands
Know better, choose better.
Quick to pill
I liked the tank tops and short tights so much I bought more. But sadly I've found the tank tops pill quickly and look worn and old.
I won't be repurchasing.
- Product Quality
- Incentivised Review No
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Hi Lisa,
We're sorry to read about your experience with your Boody product.We craft all of our products with a lot of consideration, care and diligence so we’re sorry to hear of your experience. Rest...
Read more assured this has been shared with our team to review.Great vibe but poor quality and design
I have loved the idea of Boody. However the bikini and Brazilian undies have unravelled at the elastic top in a short time and the new Lyolyte undies are rougher than the bikini and brazilian ones after only 4 washes.
I have been sad to see so much nylon and elastane added. The Brazilian undies I have just bought are now a different material to the original ones too.
I also bought the lyolyte racerback bra. The straps are so thin and hard they cut in and left marks at the top of my shoulders for hours after. I returned them to try the tr...
Read moreiangle bras and the same thing. I have bought a shaper bra with and without pads. I am different sizes in both which was frustrating to figure out. I should have stayed with them rather than the new ones anyway.. The loungwear and pyjamas and singlets have been great. I have a love hate relationship with Boody and wish there was a company that would take them on and improve things as far as design, quality and sustainability etc...- Product Quality
- Incentivised Review No
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Hi there Heidi,
Thanks for taking the time to leave your review. We're sorry not all products were outstanding....
Read more We appreciate all the feedback (the good and the bad!) - rest assured this has been shared with our Design Team to review. ~ Team BOODYGreat when you first buy, but hardly lasts so not worth the price
I used to love Boody, and still do. But it seems the quality is not what you are led to believe. At first they are great, soft and comfortable. But within a few short months the elastic has completely done and made them unusable. This goes for the tights, underwear and socks I have bought from them. It's a shame as I was willing to pay more for something I thought would be more eco-friendly and that would actually last. Won't buy again.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hey Suzy,
Thank you for taking the time to leave a review. We craft all of our products with a lot of consideration, care and diligence so we’re sorry to hear of your experience....
Read more Our Community Happiness Team would love to assist further - please feel free to reach out directly to us at support@boody.com.au ~ Team BOODY- 4 reviews
Product not worth the price.
An Aussie company that has China making its products, and cheep and poor quality at that. Where is the real Aussie company that can manufacture good quality products that last, right here in Australia. I had greedy companies.
- Incentivised Review No
- Return Claim MadeNo
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Made in China, not that ethical
The underwear was great, the shirt I got had fluff on it after washing it once and I can only use it as pyjamas. The main issue though is that everything is made in China. I’d probably prefer North Korea over China.
I don’t see how this aligns with their values.
- Product Quality
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Hi Marion,
Thanks for popping in your experience - we're very sorry to only receive two stars from you about our products!...
Read moreCan you kindly reach out to our team on support@boody.com.au so we can see what we can do for you? We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
Know better, choose better.
- 2 reviews
- 1 like
- Verified
Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
- Product Quality
- Shipping
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Hi Darren,
We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped....
Read more As stated in our Returns and Exchanges Policy 'The cost of returning the item(s) by post is at the expense of the customer, unless faulty'. ~Team BOODY- 2 reviews
- 1 like
Boody Bamboo Underwear
I cannot comment on other items as I have only purchased underwear and socks but have hardly worn the socks. I bought a pair of the classic bikini underwear which seemed to be quite good. I subsequently bought multiple more as they are very comfortable and a great, flattering design. However, after a few months, they have all started to deteriorate at the front. It is seemingly quite poor quality. If they change their manufacturing to reflect the cost to create better quality items, I would reconsider purchasing again but I will not be buying from this company in the near future.
- Product Quality
- Incentivised Review No
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Hi Kathy,
We're sorry to read about your experience with our products! This is not the feedback ideal for our products. Could you kindly reach out to us at support@boody.com.au with your order number...
Read more? We'd love the chance to smooth this over for you.Classic example of over-marketed under-performing
My girlfriend bought me a pair of these undies. I initially thought they were good, and so got about a dozen more pairs. After wearing them for a few months I can tell you they are lacklustre. For me, it's like having your bits strapped to your body, there's no pocket for anything. The design is such that it's like wearing a tube instead of undies. My stuff is either smooshed up against my body uncomfortably, or splayed against my leg for everyone to see. The company's solution to this is for me to buy a whole other set of undies. Why not just ...
Read morediscontinue the old ones? And while they are "moisture wicking" they take days to dry. As for being "eco" or "green" they're made in China and shipped to Australia! And they have plastic in them anyway, so not that enviro in the first place. Very disappointing. Customer service is rude too. When I complained about the products being weirdly fitting and uncomfortable for my junk, I was told to buy the new model. No thanks.- Product Quality
- Incentivised Review No
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Hi Yabba,
We're very sorry to only receive two stars from you about our products!...
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. If you'd like to reach out to us on support@boody.com.au we'd love to try and smooth this over for you :) ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
Know better, choose better.
- 6 reviews
- 4 likes
Expensive for Chinese products of inferior design.
I searched online for aussie made underwear and this retailer come up on the search. I purchased mens work socks and underwear (4 underwear/3 sock $86). I am an engineer so Im constantly active during the day. The socks are comfortable so no complaints there, but the underwear lacks support around the waist and around the crotch area. This is particularly noticeable during hot weather conditions. Due to the lack of decent elastic they become a mess and constantly require adjustment and seem to retain the heat more than any other underwear Ive e...
Read morever worn. My wife also has a few pairs of the womens underwear and she also states that they are uncomfortable despite being bamboo material. Additionally, when the package arrived it clearly said Made in China, but online during purchase it wasnt as obvious. Had I known this I would never have purchased. Its time to get your QC/manufacturing base back to Australia Boody!- Product Quality
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Hey there KJB,
Thanks for dropping by and letting us know how you went with your latest purchase. We're sorry to only receive 2 stars - we'll take this feedback on board....
Read more The experience you've detailed isn't in line with our products usually perform as our Bamboo viscose is generally really great at thermoregulating so we apologise for the benefit there not working out for you or your wife. We are very proud to be an Australian-owned company and design all our products in-house. We try to make Boody as widely accessible as possible, benefitting 1000 local and small businesses across the country. To see where a product has been made simply head to the 'Fabric and Care' tab. A heads up that our popular Boody Lounge range is crafted in Vietnam along with our Women's T-Shirts and Men's T-Shirts. Our Cosy Knit Wrap and Fringed Hem Scarf are also knitted lovingly from India. With Thanks, ~Team BOODYDisappointed where they are made
The product is fine, obviously I didn’t read the fine print. I really want underwear made in Australia. Theses are made in China ☹️
- Incentivised Review No
- Return Claim MadeNo
Hi Kacer,
We're very sorry to only receive two stars from you about our products!...
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. To see where a product has been made simply head to the 'Fabric and Care' tab ~Team BOODY- 2 reviews
Boody makes my thrush worst
I have a history of thrush, though I usually do not have thrush, I can get it quite easily if I am not careful, unfortunately boody underwear gives me thrush, I find they are too tight because they are so stretchy, it's like leggings material, though comfortable I would prefer the knickers to be less hugging. Also I did purchase the leggings they are comfortable and nice but very very thin so I'm still cold of I wear them under a dress or skirt which is what I usually do, they are alot thinner then most leggings.
- Product Quality
- Incentivised Review No
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Hi Sonja,
We're sorry to read about your experience with our products. Please note our BOODY products do revolve around harnessing the benefits of Bamboo which mostly have great positives for the skin and not to treat thrush....
Read more We understand fits around undies can be personal so apologies that our more form-fitting style wasn't to your liking. Do reach out if we can help any further though. ~Team BOODYQuestions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...
Read moreget more feedback - feel free to email support@boody.com.au with your order number and products affected. Thanks, ~Team BOODYWhat does are used to make underwear black?
Hi Annie,
Thanks for the question....
Read more We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at hello@boody.com.au :) ~BOODY TeamGet an answer from our members and Boody representatives
Details
Category | Online Shops and Underwear Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $80.00 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
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Hi there Kelly,
Thanks for taking the time to leave your review. We're sorry your latest experience with us didn't go as we'd hoped. Rest assured this has been shared with our whole team here....
Read more ~Team BOODY