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Boody
- 2 reviews
- 7 likes
Hit and miss products and I suspect their website filters bad reviews
I purchased about $500 worth of products in the last few months and returned about 1/2. Some of them are amazing and soft and comfy but some are a miss for varied reasons.
I reviewed all my purchases on their website in the last few weeks and none of my reviews on the products I rated poorly appear on their website, take that as you will.
Quality has gone down the toilet & terrible customer service
I used to love Boody but the newer colour undies in the navy and grey are shockingly bad quality. The elastic fell out straight away and they went saggy. Customer service is terrible, they never give you real answers it’s just all a copy and pasted response like a bloody robot. Terrible
- 6 reviews
- 2 likes
- Verified
Holes after a year
I bought some womens briefs from Boody a year ago. They were super comfortable and I was happy with them. Unfortunately they now have holes in them in the crotch area. I’ve never experienced this with any underwear before and these are the most expensive ones I’ve bought. Quality just isn’t there.
Quick to pill
I liked the tank tops and short tights so much I bought more. But sadly I've found the tank tops pill quickly and look worn and old.
I won't be repurchasing.
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Not what I thought I was ordering
The underwear we bought looked good and felt good. However at the price we paid, we expected "slow fashion" - and the advertising led us to believe that we were buying a sustainable product. Sadly, the "sustainable" bamboo is blended with elastane, a plastic, making the fabric uncompostable and unrecyclable. That was disappointing, but the deal breaker was that these unsustainable clothes started to develop holes in the fabric within a year! So, fast fashion at slow fashion prices.
- 4 reviews
Product not worth the price.
An Aussie company that has China making its products, and cheep and poor quality at that. Where is the real Aussie company that can manufacture good quality products that last, right here in Australia. I had greedy companies.
- 4 reviews
- 1 like
Disappointing
I have been wearing Boody underwear and my new order of briefs aren't anywhere as thick and soft as a new pair from a previous order a few years back. Very disappointing!
- 3 reviews
Quality of Manufacturing has reduced
I have been purchasing and wearing Boody’s products since 2016 and have loved all of the undies, tops and bras that I have purchased. However, I purchased some more undies in January 2021 and within a month the waist band had deteriorated to the point where they were falling down whilst wearing them and I can’t use the x6 pairs that I purchased (Grey and Black in the 3 pack deal). I have sent photos through and Boody are currently reviewing the batch numbers etc, however, I feel product substitution has occurred by the maker or company. I am also concerned about the manufacturing in China now so will be looking for different undies that hopefully are Aussie made. A shame as the Boody products are normally top notch and so comfy.
- 2 reviews
- 1 like
- Verified
Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
Hi Darren,
We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped....
Read more As stated in our Returns and Exchanges Policy 'The cost of returning the item(s) by post is at the expense of the customer, unless faulty'. ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
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Classic example of over-marketed under-performing
My girlfriend bought me a pair of these undies. I initially thought they were good, and so got about a dozen more pairs. After wearing them for a few months I can tell you they are lacklustre. For me, it's like having your bits strapped to your body, there's no pocket for anything. The design is such that it's like wearing a tube instead of undies. My stuff is either smooshed up against my body uncomfortably, or splayed against my leg for everyone to see. The company's solution to this is for me to buy a whole other set of undies. Why not just ...
Read morediscontinue the old ones? And while they are "moisture wicking" they take days to dry. As for being "eco" or "green" they're made in China and shipped to Australia! And they have plastic in them anyway, so not that enviro in the first place. Very disappointing. Customer service is rude too. When I complained about the products being weirdly fitting and uncomfortable for my junk, I was told to buy the new model. No thanks.Hi Yabba,
We're very sorry to only receive two stars from you about our products!...
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. If you'd like to reach out to us on support@boody.com.au we'd love to try and smooth this over for you :) ~Team BOODYPadded Crop Top
I purchased the padded crop. When it arrived I loved the feel and quality of the garment. However I found it wide on the shoulders which meant it kept slipping down my shoulders which was annoying. It is also cut deep and there does not hold chest in as securely as I had hoped. I did put my review on their site however it was not published, which I find dishonest and this has influenced me purchasing further items even though I am very happy with the briefs I purchased (this review on the briefs was positive so it was published). I have also had no response from the company regarding my review, sadly.
Hey Rebekah,
Thanks for popping by and leaving a review on your latest experience!...
Read more We're sorry to read about the sizing of the Padded Shaper Crop Bra not being 100%. Please note that if unhappy with the product you can reach out to our team directly for further or fill in our Returns/Exchange form as this product can be sent back if customers are not 100% happy with the purchase. Just a heads up too that some reviews on our site are held awaiting moderation to filter out bad language/inappropriate info. If you need to reach out to our team it's advised to do so on directly on support@boody.com.au where our Customer Happiness are on team to assist as reviews are not monitored as closely. Thanks! ~Team BOODYQuality varies A LOT, elastic stretches out quickly
I have bought a variety of Boody tops and undies over the last 5 years and while I love that they are comfy, sustainable basics, I've found the quality of the elastic varies. Some items still look fine after a couple of years, but the spaghetti straps on the cami tops stretch out really badly so that the bottom is nearly at my knees! Also one pair of briefs has lost all stretch in the waist elastic so they don't even stay on. Would have hoped for a more durable product given the focus on sustainability.
Hi Fren,
Thanks for the ongoing support - we’re sorry to only get three stars from you!...
Read more We put a lot of consideration, care, and pride into our products so we’re sorry that this has happened. Thanks for letting us know about this. Can you kindly reach out to our team on support@boody.com.au so we can see what we can do for you? ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
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Love the undies hate the bra top
The bamboo undies I bought are great. The bra top rides up under the armpits and is VERY uncomfortable. Only cost me $11.50 so not end of the world but most definitely do not recommend! I tried to contact them just to give them this feedback just to let them know but they are super uncontactable....even via Facebook messenger. So I would say overall a home grown earth friendly marketing approach but actually a pretty corporate establishment. It's kind scratchy material too. I'd prefer organic cotton as I have very sensitive skin
Hi Feline,
I'm sorry to hear that these were not a good fit. We've had an extremely high volume of messages which we are striving to get through. Please reach out on support@boody.com.au and we will do our best to make it right for you....
Read more Thanks so much for the feedback. ~Team BOODY- 6 reviews
- 4 likes
Expensive for Chinese products of inferior design.
I searched online for aussie made underwear and this retailer come up on the search. I purchased mens work socks and underwear (4 underwear/3 sock $86). I am an engineer so Im constantly active during the day. The socks are comfortable so no complaints there, but the underwear lacks support around the waist and around the crotch area. This is particularly noticeable during hot weather conditions. Due to the lack of decent elastic they become a mess and constantly require adjustment and seem to retain the heat more than any other underwear Ive e...
Read morever worn. My wife also has a few pairs of the womens underwear and she also states that they are uncomfortable despite being bamboo material. Additionally, when the package arrived it clearly said Made in China, but online during purchase it wasnt as obvious. Had I known this I would never have purchased. Its time to get your QC/manufacturing base back to Australia Boody!Hey there KJB,
Thanks for dropping by and letting us know how you went with your latest purchase. We're sorry to only receive 2 stars - we'll take this feedback on board....
Read more The experience you've detailed isn't in line with our products usually perform as our Bamboo viscose is generally really great at thermoregulating so we apologise for the benefit there not working out for you or your wife. We are very proud to be an Australian-owned company and design all our products in-house. We try to make Boody as widely accessible as possible, benefitting 1000 local and small businesses across the country. To see where a product has been made simply head to the 'Fabric and Care' tab. A heads up that our popular Boody Lounge range is crafted in Vietnam along with our Women's T-Shirts and Men's T-Shirts. Our Cosy Knit Wrap and Fringed Hem Scarf are also knitted lovingly from India. With Thanks, ~Team BOODY- 2 reviews
Great product and excellent customer service
Boody underwear is a great quality product which I have found to be really comfortable - they also have excellent customer service
Hey Geri!
Thank you for the kind words and for supporting BOODY <3...
Read moreWe hope you're able to enjoy our products for a long time to come! ~Team BOODYQuestions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...
Read moreget more feedback - feel free to email support@boody.com.au with your order number and products affected. Thanks, ~Team BOODYWhat does are used to make underwear black?
Hi Annie,
Thanks for the question....
Read more We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at hello@boody.com.au :) ~BOODY TeamGet an answer from our members and Boody representatives
Details
Category | Online Shops and Underwear Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $80.00 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
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Hi Exasperated,
Thanks for taking the time to leave your review but we're sorry not all products were outstanding....
Read more ~Team BOODY