Hit and miss products and I suspect their website filters bad reviews
I purchased about $500 worth of products in the last few months and returned about 1/2. Some of them are amazing and soft and comfy but some are a miss for varied reasons.
I reviewed all my purchases on their website in the last few weeks and none of my reviews on the products I rated poorly appear on their website, take that as you will.
Quality has gone down the toilet & terrible customer service
I used to love Boody but the newer colour undies in the navy and grey are shockingly bad quality. The elastic fell out straight away and they went saggy. Customer service is terrible, they never give you real answers it’s just all a copy and pasted response like a bloody robot. Terrible
Holes after a year
I bought some womens briefs from Boody a year ago. They were super comfortable and I was happy with them. Unfortunately they now have holes in them in the crotch area. I’ve never experienced this with any underwear before and these are the most expensive ones I’ve bought. Quality just isn’t there.
Quick to pill
I liked the tank tops and short tights so much I bought more. But sadly I've found the tank tops pill quickly and look worn and old.
I won't be repurchasing.
Not what I thought I was ordering
The underwear we bought looked good and felt good. However at the price we paid, we expected "slow fashion" - and the advertising led us to believe that we were buying a sustainable product. Sadly, the "sustainable" bamboo is blended with elastane, a plastic, making the fabric uncompostable and unrecyclable. That was disappointing, but the deal breaker was that these unsustainable clothes started to develop holes in the fabric within a year! So, fast fashion at slow fashion prices.
Product not worth the price.
An Aussie company that has China making its products, and cheep and poor quality at that. Where is the real Aussie company that can manufacture good quality products that last, right here in Australia. I had greedy companies.
I have been wearing Boody underwear and my new order of briefs aren't anywhere as thick and soft as a new pair from a previous order a few years back. Very disappointing!
Quality of Manufacturing has reduced
I have been purchasing and wearing Boody’s products since 2016 and have loved all of the undies, tops and bras that I have purchased. However, I purchased some more undies in January 2021 and within a month the waist band had deteriorated to the point where they were falling down whilst wearing them and I can’t use the x6 pairs that I purchased (Grey and Black in the 3 pack deal). I have sent photos through and Boody are currently reviewing the batch numbers etc, however, I feel product substitution has occurred by the maker or company. I am also concerned about the manufacturing in China now so will be looking for different undies that hopefully are Aussie made. A shame as the Boody products are normally top notch and so comfy.
Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
Classic example of over-marketed under-performing
My girlfriend bought me a pair of these undies. I initially thought they were good, and so got about a dozen more pairs. After wearing them for a few months I can tell you they are lacklustre. For me, it's like having your bits strapped to your body, there's no pocket for anything. The design is such that it's like wearing a tube instead of undies. My stuff is either smooshed up against my body uncomfortably, or splayed against my leg for everyone to see. The company's solution to this is for me to buy a whole other set of undies. Why not just ...discontinue the old ones? And while they are "moisture wicking" they take days to dry. As for being "eco" or "green" they're made in China and shipped to Australia! And they have plastic in them anyway, so not that enviro in the first place. Very disappointing. Customer service is rude too. When I complained about the products being weirdly fitting and uncomfortable for my junk, I was told to buy the new model. No thanks.
Padded Crop Top
I purchased the padded crop. When it arrived I loved the feel and quality of the garment. However I found it wide on the shoulders which meant it kept slipping down my shoulders which was annoying. It is also cut deep and there does not hold chest in as securely as I had hoped. I did put my review on their site however it was not published, which I find dishonest and this has influenced me purchasing further items even though I am very happy with the briefs I purchased (this review on the briefs was positive so it was published). I have also had no response from the company regarding my review, sadly.
Quality varies A LOT, elastic stretches out quickly
I have bought a variety of Boody tops and undies over the last 5 years and while I love that they are comfy, sustainable basics, I've found the quality of the elastic varies. Some items still look fine after a couple of years, but the spaghetti straps on the cami tops stretch out really badly so that the bottom is nearly at my knees! Also one pair of briefs has lost all stretch in the waist elastic so they don't even stay on. Would have hoped for a more durable product given the focus on sustainability.
Love the undies hate the bra top
The bamboo undies I bought are great. The bra top rides up under the armpits and is VERY uncomfortable. Only cost me $11.50 so not end of the world but most definitely do not recommend! I tried to contact them just to give them this feedback just to let them know but they are super uncontactable....even via Facebook messenger. So I would say overall a home grown earth friendly marketing approach but actually a pretty corporate establishment. It's kind scratchy material too. I'd prefer organic cotton as I have very sensitive skin
Expensive for Chinese products of inferior design.
I searched online for aussie made underwear and this retailer come up on the search. I purchased mens work socks and underwear (4 underwear/3 sock $86). I am an engineer so Im constantly active during the day. The socks are comfortable so no complaints there, but the underwear lacks support around the waist and around the crotch area. This is particularly noticeable during hot weather conditions. Due to the lack of decent elastic they become a mess and constantly require adjustment and seem to retain the heat more than any other underwear Ive e...ver worn. My wife also has a few pairs of the womens underwear and she also states that they are uncomfortable despite being bamboo material. Additionally, when the package arrived it clearly said Made in China, but online during purchase it wasnt as obvious. Had I known this I would never have purchased. Its time to get your QC/manufacturing base back to Australia Boody!
Great product and excellent customer service
Boody underwear is a great quality product which I have found to be really comfortable - they also have excellent customer service
Questions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...get more feedback - feel free to email email@example.com with your order number and products affected. Thanks, ~Team BOODY
What does are used to make underwear black?
Thanks for the question....We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at firstname.lastname@example.org :) ~BOODY Team
Get an answer from our members and Boody representatives
|Category||Online Shops and Underwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$80.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
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