Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
Boody is the best
My issue with size was speedily rectified. Great customer service and these undies are the most comfortable I've ever owned. Totally recommend this product to anyone looking for comfy undies. Thanks Boody
Great undies, AMAZING company and service!
Blown away by their customer service! Adam from the team made the experience so easy and I felt so valued as a customer. They even went the extra mile and explained when providing me a larger package than necessary that it was due to high demand and they apologised for the inconvenience and detriment to their commitment in the environmental space. It is these little things that make you return as a customer.
As the product, the classic bikini is a great cut for everyday wear. Comfy and breathable. They do show their lining in a pair of tights...or jeans etc so I think the company could really nail a seam-free style if they gave it a go. :) I sized up to a 12-14 (M) as I felt they were just a better fit overall and didn't show as much in fitted clothing. I am usually an 8-10.
Questions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...get more feedback - feel free to email firstname.lastname@example.org with your order number and products affected. Thanks, ~Team BOODY
What does are used to make underwear black?
Thanks for the question....We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at email@example.com :) ~BOODY Team
Get an answer from our members and Boody representatives
|Category||Online Shops and Underwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$80.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
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