3.9
320 reviews
PositivevsNegative
70% · 22382 · 26%
- See all
Return Claim MadeYes · No
Sizing
- Very small
- Slightly large
Product Appearance As advertised ·
Product Quality
4.5
Shipping
2.5
Reviews
Siouxie B. Metropolitan Adelaide, SA 2 posts
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0
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Love the undies, service is non-existent
Have been wearing the boyleg briefs for years. Purchased bikini briefs in same size but these are so much smaller.Tried to return via website. Was offered a discount to exchange. This is complex to navigate and offers advertised were not added at checkout.
Reached out to customer service - return email has not answered my questions. Just stated the obvious that if exchanging for higher priced goods I would need to pay the difference..duh
Don’t buy online unless you’re happy dealing with dysfunctional robots. Show details
Product QualityShipping
Darren Greater Melbourne (Inner), VIC 3 posts
VerifiedMore
0
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Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now. Show details
Product QualityShipping
Details
| Category | Online Shops, Physical Shops and Underwear Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $60 |
| Mens / Womens Clothing | Mens and Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
Contact info for Boody
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 93155303012
Extra Information
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Hi Darren, We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped... Read more
. As stated in our Returns and Exchanges Policy 'The cost of returning the item(s) by post is at the expense of the customer, unless faulty'. ~Team BOODY