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Boody
Quality has gone down the toilet & terrible customer service
I used to love Boody but the newer colour undies in the navy and grey are shockingly bad quality. The elastic fell out straight away and they went saggy. Customer service is terrible, they never give you real answers it’s just all a copy and pasted response like a bloody robot. Terrible
- 6 reviews
- 2 likes
- Verified
Holes after a year
I bought some womens briefs from Boody a year ago. They were super comfortable and I was happy with them. Unfortunately they now have holes in them in the crotch area. I’ve never experienced this with any underwear before and these are the most expensive ones I’ve bought. Quality just isn’t there.
Quick to pill
I liked the tank tops and short tights so much I bought more. But sadly I've found the tank tops pill quickly and look worn and old.
I won't be repurchasing.
- 4 reviews
Product not worth the price.
An Aussie company that has China making its products, and cheep and poor quality at that. Where is the real Aussie company that can manufacture good quality products that last, right here in Australia. I had greedy companies.
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- 2 reviews
- 1 like
- Verified
Beware the shipping fees when returning!
I received my Boody products in a good period of time from ordering and packaging was environmentally friendly, however the sweatpants didn't fit as I'd hoped and initiated a return & refund.
The returns portal is a great interface and while there was an option for store credit with additional 10%, I wasn't confident about my sizing based on the previous order's outcome.
I opted for the refund and I was really disappointed to learn that Boody don't absorb the shipping costs for the return and so I am now without a pair of sweatpants and out of pocket $10.
This isn't consistent with the cost-free service you experience with other online retail brands and so regrettably I won't be using Boody again now.
- 2 reviews
- 1 like
Boody Bamboo Underwear
I cannot comment on other items as I have only purchased underwear and socks but have hardly worn the socks. I bought a pair of the classic bikini underwear which seemed to be quite good. I subsequently bought multiple more as they are very comfortable and a great, flattering design. However, after a few months, they have all started to deteriorate at the front. It is seemingly quite poor quality. If they change their manufacturing to reflect the cost to create better quality items, I would reconsider purchasing again but I will not be buying from this company in the near future.
Hi Kathy,
We're sorry to read about your experience with our products! This is not the feedback ideal for our products. Could you kindly reach out to us at support@boody.com.au with your order number...
Read more? We'd love the chance to smooth this over for you.Classic example of over-marketed under-performing
My girlfriend bought me a pair of these undies. I initially thought they were good, and so got about a dozen more pairs. After wearing them for a few months I can tell you they are lacklustre. For me, it's like having your bits strapped to your body, there's no pocket for anything. The design is such that it's like wearing a tube instead of undies. My stuff is either smooshed up against my body uncomfortably, or splayed against my leg for everyone to see. The company's solution to this is for me to buy a whole other set of undies. Why not just ...
Read morediscontinue the old ones? And while they are "moisture wicking" they take days to dry. As for being "eco" or "green" they're made in China and shipped to Australia! And they have plastic in them anyway, so not that enviro in the first place. Very disappointing. Customer service is rude too. When I complained about the products being weirdly fitting and uncomfortable for my junk, I was told to buy the new model. No thanks.Hi Yabba,
We're very sorry to only receive two stars from you about our products!...
Read more We are very proud to be an Australian owned company and design all our products in-house. Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how factory workers are treated, and of the responsible approach, we take to manufacturing with minimal environmental impact. If you'd like to reach out to us on support@boody.com.au we'd love to try and smooth this over for you :) ~Team BOODY- 6 reviews
- 4 likes
Expensive for Chinese products of inferior design.
I searched online for aussie made underwear and this retailer come up on the search. I purchased mens work socks and underwear (4 underwear/3 sock $86). I am an engineer so Im constantly active during the day. The socks are comfortable so no complaints there, but the underwear lacks support around the waist and around the crotch area. This is particularly noticeable during hot weather conditions. Due to the lack of decent elastic they become a mess and constantly require adjustment and seem to retain the heat more than any other underwear Ive e...
Read morever worn. My wife also has a few pairs of the womens underwear and she also states that they are uncomfortable despite being bamboo material. Additionally, when the package arrived it clearly said Made in China, but online during purchase it wasnt as obvious. Had I known this I would never have purchased. Its time to get your QC/manufacturing base back to Australia Boody!Hey there KJB,
Thanks for dropping by and letting us know how you went with your latest purchase. We're sorry to only receive 2 stars - we'll take this feedback on board....
Read more The experience you've detailed isn't in line with our products usually perform as our Bamboo viscose is generally really great at thermoregulating so we apologise for the benefit there not working out for you or your wife. We are very proud to be an Australian-owned company and design all our products in-house. We try to make Boody as widely accessible as possible, benefitting 1000 local and small businesses across the country. To see where a product has been made simply head to the 'Fabric and Care' tab. A heads up that our popular Boody Lounge range is crafted in Vietnam along with our Women's T-Shirts and Men's T-Shirts. Our Cosy Knit Wrap and Fringed Hem Scarf are also knitted lovingly from India. With Thanks, ~Team BOODY- 2 reviews
Great product and excellent customer service
Boody underwear is a great quality product which I have found to be really comfortable - they also have excellent customer service
Hey Geri!
Thank you for the kind words and for supporting BOODY <3...
Read moreWe hope you're able to enjoy our products for a long time to come! ~Team BOODYFind out how Boody compares to other Underwear Shops & Brands
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- 2 reviews
Boody makes my thrush worst
I have a history of thrush, though I usually do not have thrush, I can get it quite easily if I am not careful, unfortunately boody underwear gives me thrush, I find they are too tight because they are so stretchy, it's like leggings material, though comfortable I would prefer the knickers to be less hugging. Also I did purchase the leggings they are comfortable and nice but very very thin so I'm still cold of I wear them under a dress or skirt which is what I usually do, they are alot thinner then most leggings.
Hi Sonja,
We're sorry to read about your experience with our products. Please note our BOODY products do revolve around harnessing the benefits of Bamboo which mostly have great positives for the skin and not to treat thrush....
Read more We understand fits around undies can be personal so apologies that our more form-fitting style wasn't to your liking. Do reach out if we can help any further though. ~Team BOODY- 9 reviews
- 7 likes
Really tried to like this brand
The nightdress is awful - every tiny bump and lump is on full display. I'm a 12-14 and I purchased large. It was clinging, with tummy, breast and nipples on very full display.
I also purchased one of the bras. I didn't pay enough attention to the fine print on the website. In fact, it is only 79% viscose. The rest of nylon and elastine. That was disappointing too.
I guess the take-home message is that there is only so much you can do with viscose. Back to cotton and linen for me.
Hey Linda,
Sorry to read your BOODY experience was only 2 stars. We have provided your feedback onto not only our Design Team but all here at BOODY to learn from - thank you....
Read more If we can assist any further please don't hesitate to reach out to us on support@boody.com.au with your order number. ~Team BOODY- 8 reviews
- 2 likes
Long activewear pants
Lovely and warm and thick for winter walks , i went up a size in these pants and I’m glad I did , I’m usually a medium but got a large , they fit well , my only complaint is the waist band falls down and I have to keep pulling it up but other than that pants are great!
Hi there Annette,
Thanks for taking the time to leave your review! We're all about learning from our customers here at Boody and appreciate every bit of feedback. We are glad that overall you've been...
Read more happy with your Boody experience and trust you'll continue to enjoy our products :)Find out how Boody compares to other Underwear Shops & Brands
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Great product and excellent customer service
Great product quality, love the pjs ordered comfortable and well wearing so far - also ordered as gifts for my mum and mother in law! Excellent customer service - polite, friendly, prompt responses and very helpful.
Hi there Geo,
Thank you for the feedback :) We're so delighted to hear that Boody is being enjoyed by all of your family, we hope to keep you all happy for a long time!...
Read more Cheers, ~Team Boody- 2 reviews
- 1 like
Not comfortable at all
They are ok as far as sweating goes but uncomfortable to wear. Not enough support in the crotch. I also purchased Step One underwear to compare and Step One are so much better. Wouldn't recommend
Hi Steve!
Thanks for taking the time to share your thoughts on our undies. We're sorry we couldn't get you the right amount of support required. I do have news though, our new brand new Everyday Unde...
Read morerwear range features a double layer pouch for support. I'd like to try and rectify your experience as best as I can, if you'd like to discuss options please reach out to us on support@boody.com.au with your order number and your experience.- 8 reviews
- 3 likes
A great brand
I do find this brand mostly very comfortable, I've tried many of their products.
Bikini- very comfy, have had some issues with inconsistent sizing and had to throw a couple of pairs out that were clearly cut so much differently to the all the others I have in the same size. Aside from that, amazing comfort and I wash in a delicatea bag so they last longer. I like the blush colour (nude)for usner summer dresses.
Midi brief- i purchased these thinking they would sort of hold my hips in, I was wrong, they cut them in half and made them look very...
Read more unflattering! Will stick with the bikini for my size 12 shape. Socks- all their socks have been amazing! Comfortable, soft, great with runners. I have many. Men's briefs- have been requested to get many more! Swapping over to all Boody is his request! V neck women's tshirt- so comfy, love wearing this to bed. Thermo regulating so good all year round too.Hi Keekee,
So glad you've been able to share your feedback on your Boody experience. We're always here to assist on support@boody.com.au so please don't be shy to reach out if you experience issues (small or large!) with your products :)...
Read more Thanks again for the warm review! ~AdamQuestions & Answers
I had a few pairs of the original boxers that I bought several years ago. I just bought and received 7 more and the material is much thinner and feels less robust. Has the material been changed?
Hey there! Sorry to read of the inconsistencies with your latest Boody purchase. We do our best to ensure the quality of our products is the same throughout. If you still have the undies we'd love to ...
Read moreget more feedback - feel free to email support@boody.com.au with your order number and products affected. Thanks, ~Team BOODYWhat does are used to make underwear black?
Hi Annie,
Thanks for the question....
Read more We use a dye called Novacron which does not contain any harmful chemicals and is also very low salt. If you're interested to know more about our production process, you can visit our page here https://www.boody.com.au/pages/bamboo-process or reach out to us at hello@boody.com.au :) ~BOODY TeamGet an answer from our members and Boody representatives
Details
Category | Online Shops and Underwear Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $80.00 |
Mens / Womens Clothing | Mens and Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney |
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Hi Darren,
We're sorry to read your Boody experience wasn't as satisfactory as we'd had hoped....
Read more As stated in our Returns and Exchanges Policy 'The cost of returning the item(s) by post is at the expense of the customer, unless faulty'. ~Team BOODY