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- Verified customer
In March, we booked a 3 cubic metre skip bin for a week and a half. The bin was delivered at about 2am, a day late. A bit bizarre but it was delivered.
It was not collected by the supplier for 5 months. No, I am not joking or over exaggerating. It is August, and it was finally collected last night, after many stressful phone calls to the supplier (who gave me every excuse under the sun and bogus time lines for 5 months) and several messages on BookaBin's voice mail. I even sent an email which wasn't replied to. Eventually, about a week ago, ...I called and left an angry message stating that if I wasn't contacted in the next 48 hours about this issue, I would take legal action. This got their attention! They contacted me, which means I was able to get their direct line on my mobile phone (not the 1800 number). They contacted the supplier who gave them a few bogus time lines and excuses over the week, and then eventually after I kept calling them instead of him, they managed to get him to collect it. 5 months too late, but at least we finally got what we paid for. I have read a few reviews about suppliers charging extra for "too much weight" after collection. After this ridiculous experience, I will not be paying if the supplier we were assigned requests more money for weight. Nor will I be booking through BookABin again. Very dissatisfied.
This service provider are not located in Australia
To all that are lead to believe this is an Australian Service provider they are not. This is one of the reasons you get terrible service from them. In most cases they have very cheap prices and that is why you there is no service. Most of the bin operators are cutting there cost to get the job. This is what one of their operators informed me of when dropping the bin he was not happy or help full. We had a problem with the bin not being correct and could not get hold of Book A Bin . To this day they still have not contacted us. Real bad service and misleading based in NewZealand never use them again . I am sure there are alternatives based in Australia.
Good price and reliable
Reading the previous reviews I was concerned to book with Bookabin. Craig from Wallan was allocated the job and he was fantastic. On time, reliable, good communication and very affordable. Reading the reviews it might depend on the contractor allocated and from my experience I can only endorse Craig and will certainly use the service again.
Hidden costs to rip you off
We booked a skip bin through book-a-bin recently. The price upfront seemed reasonable - $135 for 3 days for a 3 cubic metre bin. The bin arrived on time and was removed on time. All good so far....
Then 4 days later I received an email invoice out of the blue for an extra $344, payment due immediately (the due date was actually shown as the day before the email was sent) and threatening late payment fees if not paid on time. They claimed the bin was over the included 450kg weight by a further 430kg. They are charging me $80 per 100kg over. B...risbane City Council commercial dumping charges are $12.50 per 100kg. This is a blatant rip-off, bordering on extortion. I also am skeptical that the bin even had 980kg of material in it because it was mostly just timber building products in a 3 cubic metre bin. Buyer beware!
- Verified customer
No guarantee of delivery time
I booked a bin for Wednesday morning to Friday (Left message to say I need it ASAP) but did not hear from anyone. I tried calling the contact number and was told that he will send a bin around 2 pm which was not good enough because I had to clear a warehouse of rubbish and hand over the keys on Thursday. We brought in extra staff to complete the job till late that night and returned the bin the next day (although we had time for another day). I asked them for compensation for not having bin in the morning but book a bin just said that their c...onditions does not guarantee a time when the bin will be delivered?? How ridiculous? This is the danger of paying upfront for a service that we expect but don't receive. Once they receive money, they simply don't care about the customer.
- Verified customer
Rubbish service from a rubbish website and really rubbish removals.
Booked and paid 3 days in advance for a 4m3 bin for one day only. The contractor that Bookabin sent or order to was:
4 Waste Removals Pty Ltd
PO BOX 189 Mansfield Q 4122, Rochedale, Underwood South
Phone Number: [contact details removed]
$120, seemed like a good deal except...
When we contacted [name removed] the day before to confirm we'd have the bin by 9am as requested, he couldn't find the booking and was generally unhelpful. Actually, he was pretty rude. He wasn't interested in our business at all. ...Eventually he found the order but then told me the bin would be delivered anytime from 6.30am to 3pm. I explained that I had stated in my online order that I needed the bin no later than 9am Wednesday, with collection anytime Thursday. Circumstances dictate we had only a single day to load the bin. He said that wasn't his problem, if I ordered through a "cheap" website like bookabin I had to take whatever I got. He also said it was up to Bookabin to let me know there were no guarantees on delivery time, and made more derogatory comments about Bookabin and about "people like" me who use "auction sites like this to get stuff for nothing". He continued in that tone for our entire conversation, accusing me of trying to manipulate him, leaving things to the last minute and expecting others to pick up after me. At no time did he try to be helpful or even vaguely polite. His comments were extremely personal, really unhelpful, unnecessary and just plain rude. He refused to speak to his delivery people to find out approximately what time they thought the bin would be delivered. If we could have known that we might have been able to reorganise our schedule. So, I phoned Bookabin to ask them to send a skip bin through another supplier. But no answer. I left 4 messages asking for urgent help. 2 days later they still haven't called me back. I've also sent them an email explaining all the above but no response and no refund to my bank account. The contractor didn't deliver a bin either. These people need investigating by consumer affairs.
Booked a bin. Great price and a small commision.
The bin arrived but when it was picked up they wanted more money.
Without weighing it they recon it was over weight. No scales just their judgement.
Book a bin dont seem to police the contractors they endorce. Then your problem is with the bin operator, not book a bin.
You dont know who your getting as you pay up front, then you get a contact number.
Where is book a bin when ghere is a problem...bad management.
DO NOT USE
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