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Bookme.com.au

Bookme.com.au

3.8 from 39 reviews · View Statistics

Reviews

1.8

5 reviews
4
(0)
3
(0)
2
(0)
  • Transparency
    1.8 (5)
  • Customer Service
    1.8 (5)
  • Trip Completed Yes · No (5)
  • Ease of Booking
    2.3 (3)
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Ehsan S.

Ehsan S.South East Queensland, QLD

Zero customer service! Do not make the same mistake that I did...

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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Tyler N

Tyler NAU

  • 2 reviews

Good customer service

published

I recently booked a wine tour in Melbourne however due to Covid 19 I could no longer go. At first they wanted to charge a $20 cancellation fee however after I emailed them again and explained the Government restrictions they refunded the full amount to my bank account and emailed me stating they refunded the money within a week. They must have many customers who similarly want a refund but are still delivering great customer service. I will definitely use them in the future.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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  • Verified customer

No respond from Bookme.com.au and Trek North

published

I booked my trip for the whole family tp visit Daintree and Cape Tribulation around Cairns. After full payment the tour operator (in this case Trek North) should confirm the pick up details. We paid this trip in full on 3rd October but we didn't get any respond from Trek North. As we contacted Bookme.com.au they answered that we will get respond from Trek North. Now also Bookme.com.au fill no responsible for this difficulty and no answer my questions.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
1 comment
Bookme.com.au
Bookme B.Bookme.com.au
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Dina

DinaGreater Melbourne (Inner), VIC

  • 10 reviews

Disgusting I would never purchase anything through them

published

Bought a boat tour in Sydney one day prior to going the next day we went there totally disappointed to what we expected and our expectations didn't meet we had 2 young kids that were crying and scared to get on that boat now they not refunding us they are a rip off

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
1 comment
Bookme.com.au
Bookme B.Bookme.com.au
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Awful No Refund

published

Didnt receive a refund and really bad service. Once taken your money, they dont care about you at all. Dont deal with these and be left $1000 dollars down like I am

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
1 comment
Bookme.com.au
Bookme B.Bookme.com.au
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Questions & Answers

Leanne Geerin

Leanne Geerinasked

Can I please have the phone number for Bookme.com.au? The tour I want says they have 2 tickets left and I select 2 people and.click book now then it says there isn’t enough room. I can’t even find a number to call you on and need to book a tour at Hervey Bay 1st October. Please get back to me today. Thanks Lea

1 answer
Bookme.com.au
Bookme B.Bookme.com.au

Hi Lea,
Thanks for letting us know! I see the whale watching product you are referring to and it appears it is an issue linking from the products’ live availability system, I have sent this to our tech team to fix and will let you know once complete, kind regards Bookme team

Haresh M.

Haresh M.asked

What's 12+. or 6+ indicates while booking a deals of excursion i.e. Milford cruise

1 answer
Fritz.S.W
Fritz.S.W

From my experience that is number of seats available on each trip. If you click on that slot it usually then brings up the different deal prices available.

Get an answer from our members and Bookme.com.au representatives

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