I booked Fitzroy Island Ferry Day Trip almost a month ago (booking reference: MMVL21X2517303, 4 people, the total price of $240). On the booking page, they clearly mentioned that prior 24hours to start the tour, there is a "Free cancelation". Due to the brisbane lockdown, we couldn't fly to cairns and our holiday was cancelled. On 30.03.2021, I left a message for the bookme, explained the situation and asked for the cancellation and issuing of full refunds. At the same time, I emailed fitzroy island resort and asked for the cancellation. My mes...

Booked a flight simulata for $199 in which saving of $80 but the price is $135 per hr and they make money on it when i tried to call no phone number or email couldn't find a number and never emailed me back Never book them again

I booked my trip for the whole family tp visit Daintree and Cape Tribulation around Cairns. After full payment the tour operator (in this case Trek North) should confirm the pick up details. We paid this trip in full on 3rd October but we didn't get any respond from Trek North. As we contacted Bookme.com.au they answered that we will get respond from Trek North. Now also Bookme.com.au fill no responsible for this difficulty and no answer my questions.

Bought a boat tour in Sydney one day prior to going the next day we went there totally disappointed to what we expected and our expectations didn't meet we had 2 young kids that were crying and scared to get on that boat now they not refunding us they are a rip off

After booking through the bookme website we were provided no details regarding how to contact our service provider. We tried to contact someone at bookme via number provided without success.

Didnt receive a refund and really bad service. Once taken your money, they dont care about you at all. Dont deal with these and be left $1000 dollars down like I am

Booked a Fiji cruise through bookme. Cancelled due to sickness more than 24 hours before the event which per the terms is elegible for a refund.

Cancellation was on 23 April 2019. I have chased three times and Bookme fail to respond even though the tour operator has confirmed i am eligible for a refund and also chased for my refund.

Booked a helicoptor tour thru bookme.co.nz but tour got cancelled. Despite their 100% refund policy, they are uncontactable. Phone just went to this recording message asking you to send emails but they will not reply to email.

Still no replies or confirmation that i will received a refund fr them. Will attempt to do a charge back on my cr card to try out my luck.

Dont use them if u can. Do not believe their lower than others quotes as service is terrible.

they advertise prices to get customers to sign up to then cancel a transaction for 'incorrect' pricing. Avoid like the plague

BOOKME.COM.NZ are a big con job bunch of crooks. You book through them and they tell you that you get a full refund if you cancel within a day. But they then steal 10% from you if you do cancel on the premise that in another page of their web it says that. They never ever tell you that in the booking confirmation but rather say exactly the opposite. Why don't they say it in their booking confirmation instead of quoting from the actual tour providers contract who do give 100% refunds and conveniently leaving out that Bookme is going to keep 10%. Liars, cheats and crooks. Avoid them like the plague.

Booked online at https://www.bookme.com.au selected date, evening cruise on Sydney Harbour, checked details etc all good paid. Then was advised to check pick up location by calling the cruise company. Was advised sorry that deal is not available for dinner, we have advised BookMe of this and they have not taken it off their website.

Received a refund however the process reveals BookMe hides all information about itself. No phone number only a generic email address for contact and PO Box for post. No physical address or phone number for emergencies nothing!