??!
1 photo
Booktopia
4.8 from 31,423 reviews

Reviews

1.9

37 reviews
5
(8)
4
(0)
3
(0)
2
(1)
1
(28)
  • Product Quality
    2.9 (32)
  • Return Claim MadeYes (37) · No
  • Shipping
    2.4 (15)
  • Customer Service
    1.7 (29)
Previous
Next
scandalicious

scandaliciousRichmond-Tweed, NSW

  • 9 reviews

Not happy at all

published

Ordered a textbook 3.5 weeks ago. Wasn’t delivered, so I followed it up. Now they’re claiming that I ordered an ebook when in fact I ordered a physical book. They’re showing a receipt for a product I didn’t order. Be very careful.

Customer Service
Product Quality
Return Claim MadeYes
3 comments
Booktopia
DavidBooktopia
scandalicious
scandalicious

I’ve sorted a refund after being accused of being a liar from your staff which is VERY unprofessional from your staff.

Booktopia
DavidBooktopia
Mick J.

Mick J.Murrumbidgee Region, NSW

Solid Online Textbook Store

published

Have purchased several ebooks books from them. Slightly cheaper than most. Offer AfterPay, which is great for students. I had a slight issue with one book but the issue was resolved fast and efficiently. Highly recommended.

Customer Service
Product Quality
Return Claim MadeYes
Jacinta H.

Jacinta H.Central West, NSW

  • Verified customer

Customer Service Terrible, Poor Returns Policy

published
Customer Service
Product Quality
Shipping
Return Claim MadeYes
5 comments
Booktopia
DavidBooktopia
Jacinta H.
Jacinta H.
Booktopia
DavidBooktopia
Online Shops

Find out how Booktopia compares to other Online Shops

Know better, choose better.

Compare all

Worst customer service ever

published

Ordered a few books, received them, turned out one was ordered in error, first of all needed to ask "permission" to send items back. Received word back probably 9 days after first contact was made. Couldn't reach them by phone, had to email them. After 9 days received word that I couldn't return the item based on their "recently changed return policy". What a waste of a company, will never shop with them again.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia

Poor Service

published

Book was purchased in early, well before the pandemic restrictions. I brought through booktopia due to feeling like I was supporting local. The book was apparently in stock. Over 25 days later no book. Requested refund. Now over 35 days later the instock book has been cancelled and a refund will be issued 'when we can'

Customer Service
Product Quality
Return Claim MadeYes
4 comments
Booktopia
DavidBooktopia

Order#: 10723843
I still do not have a initial update, let alone when I can expect the refund to buy the book elsewhere.

Booktopia
DavidBooktopia
Fiona G

Fiona GBrisbane

  • 4 reviews

Great prices and service

published

I've placed several orders with Booktopia. The website is easy, and all orders have been delivered on time. On the one occasion I received an incorrect order their customer service was very easy to deal with, friendly, apologetic and sorted out the order very promptly with no inconvenience to me. Highly recommend.

Customer Service
Product Quality
Return Claim MadeYes
Very unhappy

Very unhappySydney, NSW

Dreadful customer service

published

Awful customer service- their Live Chat was not working and because of THEIR delay in getting back to me to cancel an order, they penalised me with my request to cancel the order. DO NOT USE THEM! Very inflexible and extremely petty, citing the fact that my Live Chat message did not explicitly contain the words ‘cancel’. The fault was with their faulty Live Chat function, yet they did not apologise for this and instead refused to allow me to cancel!

Customer Service
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia
Kellie

KellieGreater Melbourne (Outer), VIC

  • 8 reviews

Appalling Service

published

The worst customer service I have ever experienced. Purchased multiple books and have contacted them over a dozen times in the pats week requesting an invoice for my order, but no response. I have tried calling and they do not answer their phone, live chat is always offline. It is hopeless trying to contact these people. I have still not received an invoice. Furthermore, they refuse to refund items that are not as they are described. I will never shop with Booktopia again. Very dissapointing.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia
bianca d.

bianca d.Hunter Region, NSW

wouldn't recommend.

published

They took payment for two copies when I only added one to my cart. I noticed once I received the order and they won't refund, only a store credit. They also removed the promo code I had added to my order.
didn't respond to emails and had to live chat with them.

Customer Service
Product Quality
Return Claim MadeYes
3 comments
Booktopia
DavidBooktopia
bianca d.
bianca d.

hey thanks, I would appreciate that: 10656297

Booktopia
DavidBooktopia
Online Shops

Find out how Booktopia compares to other Online Shops

Know better, choose better.

Compare all
Sara

SaraGreater Melbourne (Outer), VIC

  • 5 reviews

Booktopia customer service

published

Ordered a book for mother-in-law, was sent the audiobook. Contacted customer care to arrange an exchange/store-credit. was refused & ignored. She’s hearing impaired so it’s useless. Wont purchase from here again

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia
SEVic

SEVicSouth-Eastern Region, NSW

  • 21 reviews

Terrible Customer Service

published

I ordered a book which arrived quickly. Upon the arrival of the book, I found the cover (both front and back) were damaged as well as printing smears inside. I emailed the customer services twice and received no response. I called up and was asked to email through images after they were sent several days went by with no response. I had to email a fourth time to finally get a response.

Simply terrible that it required four emails and one phone call to sort it out. Never again.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
3 comments
Booktopia
DavidBooktopia
SEVic
SEVic

Order 10591103 apparently they are refunding but I have received no email confirming this has taken place

Booktopia
DavidBooktopia
Autumn

AutumnGreater Melbourne (Outer), VIC

  • 2 reviews

Refused refund

published

I had ordered 3 items whilst in hospital.
I have PTSD due to being seriously assaulted by a patient at work, im a Nurse, therefore my memory is very poor. One of the items was Flowerpaedia which I bought for my friends birthday. She had actually been given the same book at Christmas. As I have bought many items from you in the past, the policy of no refund I find very upsetting. I certainly will not be buying from Booktopia ever again

Customer Service
Product Quality
Return Claim MadeYes
5 comments
Booktopia
DavidBooktopia
Autumn
Autumn

Hi David, it was 10525999 Thankyou

Booktopia
DavidBooktopia
RootingKing

RootingKingOakden

  • 6 reviews
  • Verified customer

Appallingly bad customer service

published

Frequently slow delivery, shocking policies and appalling customer service. The temerity of the patronising and condescending customer service staff is astounding. I won’t be going back. I have used them a few times with slow delivery, a number of books arrived with some damage, titles often out of stock and long delays on delivery. The straw that broke the dromedary was the ‘service’ I received on my most recent order. I have had fraudsters offer better service.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
5 comments
Booktopia
DavidBooktopia
RootingKing
RootingKing

10511608

Booktopia
DavidBooktopia
Barb

Barb

  • 2 reviews

Slow service and non refundable

published

I purchased a 3r edition book, as my order was shipped 4th edition was released. I contacted Booktopia asking to upgrade to the 4th ed, returning the unopened book at my expense back to them and paying the extra for the new book. After 2 weeks I had not heard back so I contacted them in person and was told that they would not do the exchange. I will not purchase book from Booktopia again as this is not what I would consider good customer service.

Customer Service
Product Quality
Return Claim MadeYes
7 comments
Booktopia
DavidBooktopia
Barb
Barb

Hi David,
The order number is 10373013. The book is ethics and laws for nurses 3rd edition

Booktopia
DavidBooktopia
Katie

KatieGoldfields, WA

Be aware of refund policy!

published

I bought a Christmas present for my Mother which turned out to be the incorrect book when she opened it. Booktopia would not accept it for a credit exchange as their returns policy was strict & "too much time had passed" despite my Christmas present explanation & that it was in perfect, unread condition.
Given my purchase history with them, this was very disappointing & it certainly rules out any present purchasing from them in the future.

Customer Service
Product Quality
Return Claim MadeYes
3 comments
Booktopia
DavidBooktopia
Katie
Katie

Hi, sorry about the late reply as I have been on holidays. My oreder number was 9818449.
Regards
Katie

Booktopia
DavidBooktopia
Online Shops

Find out how Booktopia compares to other Online Shops

Know better, choose better.

Compare all

Misleading and frustrating

published
Customer Service
Product Quality
Shipping
Return Claim MadeYes
3 comments
Booktopia
DavidBooktopia
Clare
Clare
Booktopia
DavidBooktopia
Sam49

Sam49SYDNEY

  • 35 reviews
  • Verified customer

A Great Business Lost Its Mojo

published
Customer Service
Product Quality
Return Claim MadeYes
4 comments
Sam49
Sam49

I'd like to say that I made two phone calls and three chats in order to resolve this hence I did not take up the option here to mediate. I understand it's a busy time of year for you and indeed stated that in almost every exchange until today.

Booktopia
DavidBooktopia
Sam49
Sam49

David, at this juncture I do not want a thing aside from PayPal showing Booktopia has commenced the refund. It is still not showing: 10053285

Melissa

MelissaSutton, 2617

  • 8 reviews

No Response from Customer Services

published

Had an issue when I received my recent order. Like another reviewer I tried to contact them via live chat and they were offline. So tried to email but have gotten NO response and its been over two weeks. Also tried calling and got left on hold for well over 30 mins so gave up. I will not buy again from this company as it is impossible to get customer service when there is an issue.

Customer Service
Product Quality
Shipping
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia
Patton

PattonCentral Highlands and Goldfields, VIC

Order Not Processed

published

Ordered books on 18.11.19, received 3 e-mails confirming books sourced from suppliers and will receive with 7- 10 days. Sent an e-mail after 14 days enquiring after order, no reply. Rang after 16 days, on hold twice for over 10 minutes. Used 'chat' service, took 30 minutes to find books have NOT been sourced, could give no answer if they would ever be available, cancelled order. This looks like bait advertising and misleading & decepetive conduct to me. Let you know if and when I ever get refund.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia

Would not buy a book from booktopia

published

Purchased a book from booktopia. Waited my 2-3 weeks for delivery only to receive an email on my final day, saying the book would not be back in stock for another 6 weeks. Emailed for a refund, no reply. Ened up messaging them on live chat before finally getting a response and a refund.

Customer Service
Shipping
Return Claim MadeYes
1 comment
Booktopia
DavidBooktopia
Page 1 of 2
See all Booktopia reviews

Questions & Answers

ALF B

ALF Basked

I am buying for the first time, I am trying to apply the discount codes but to no avail. What can I do?

1 answer
Booktopia
DavidBooktopia

Hi Alf,

I'm sorry to hear you're having difficulty. What discount codes are you trying to use? What screen are you on on our website?

Regards,
David

Kristie Rogers

Kristie Rogersasked

Hi there I have bought a book a couple of days ago and downloaded in on my tablet as I did not have my laptop with me (I actually to prefer to read it on my laptop, however I need to access the book urgently shortly after purchase....it is a textbook!).
I tried to download again onto my laptop today and this is where I will be reading it on. However, I am not able to download it from the same link anymore. When i try the ACSM link to Adobe Digital Editions, it has a error message "Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER".

Can you please help me?

2 answers
Mat
Mat

Sorry your problem is not in my expertise, I have never downloaded an e-book before. Try googling your problem and/or contacting booktopia themselves.

Booktopia
DavidBooktopia

Hi Kristie,

Unfortunately I think the issue is too complicated to type out the solution. It's probably best to give us a call or try live chat and have someone walk you through it.

Regards,
David

Noah P.

Noah P.asked

I ordered a book (order no. 10716179) almost two months ago and never received it. Can you guys plz help me cancel the order now? plz, reply to me asap ;)
Cheers,
Noah (Zelin PENG)

1 answer
Booktopia
DavidBooktopia

Hi Noah,

I'm sorry for the delay in getting back to you. I can see that one of my colleagues has reached out about your order.

If there's anything else we can help you with please let me know.

Regards,
David

Get an answer from our members and Booktopia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.