Great service and book
Ordering process was easy, as usual. The price good, delivery time very fast and the book excellent. An eye opener and should be compulsory reading for all Australians. Why can’t we learn from the people who farmed and lived on this land without damaging it for over 60,000 years?
I was always updated after I I ordered a Leuchtturm1917 bullet journal. The delivery service was really amazing as I had my hands on my journal two days after ordering it. Will definitely be buying from this website again.
Excellent Customer Service
Recent purchase arrived late and damaged.
David from customer service was extremely helpful and organised a full store credit for the damaged book.
Customer service allowed an unpleasant and unfortunate incident to have a happy ending.
Ordering was easy, and book despatched promptly. I ordered at lunchtime and the delivery date was set for 6-9pm that evening. It was actually delivered the following evening which was fine, but its always better to under promise and over deliver rather than over promise and under deliver! Very happy with the service.
Very efficient customer service
My book order was for just one title, but by a fairly obscure writer. The order was filled successfully and the goods despatched promptly. I appreciated the tracking emails that I received, keeping me informed about the progress of my order.
When it arrived, the book was in stout packaging that ensured the contents were in mint condition.
My experience with Booktopia was very positive and I will use the business again.
A happy customer
I recently placed three separate book orders with Booktopia over a period of 2 weeks - a total of 11 books. Since placing these orders I've been kept informed about the availability of stock, estimates of how soon each package of book/s would ship and when each package had been shipped. So far I've received 15 emails from Booktopia keeping me informed across the three orders and this communication from the company has been very good. A couple of the items I ordered had low stock levels and I was informed promptly of that issue. One had very a l...ow stock level at the relevant Booktopia supplier - I was first informed they were trying to obtain a copy for me, then I was sent an update email that they had been successful and when to expect delivery. I can't fault Booktopia's ordering service. The books I've received arrived in very good condition (a couple are still to come but I assume they'll also be in the same condition). So I'm a happy customer.
- Verified customer
poor customer service and problem resolution
Lazy and not bothered to resolve their own delivery and stock issues while customers' pay the price.
terrible organization . i wish i could give them "0" starts. i dont think i will ever use them again
Great price on just out book, delivery within days as promised.
I heard a review of a new book on TV in the morning. Went online and found the book at a great price, it was even signed by the author. Received within 2 days of the order. Great service.
Well packaged books and speedy delivery
Books arrived quickly, with good tracking updates. They're well packaged and arrived in perfect condition. When I had an issue with my voucher I got it resolved straight away, through the helpful live chat website feature.
Questions & Answers
we have a Sony e'reader, is this compatible with Booktopia "E" books or is it too old and outdated?
Our ebooks require either the Booktopia app or Adobe Digital Editions. I'm not sure if your ereader would be compatible. To see all the information on accessing ebooks from us go to https://www.booktopia.com.au/helpCentre.ep?p=eBooks&o=accessing-your-ebook# And if there's anything else I can help you with, please let me know.
how long to ship a book to country victoria?
if I can read books to see if I like them even without paying
We have previews of some books available so you can get a feel for them. On the product page you can click on the cover image for a look inside. There are also some free ebooks available on our website too.
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