I ordered 2 books on the 28th of Feb, on the website it said it would take 1-2 business days to be delivered I also purchased express shipping for extra money, it is now the 19th of March and haven’t received my delivery with no email or call to let me know if the books are even out of stock! I’ve been trying to call for 2 weeks now but never get an answer I also emailed 4 days ago with no response. This has been very frustrating and such a horrible experience! I would love to know when I’ll be receiving my order as it was meant for a gift.
Excellent delivery time and prices
I'm a repeat customer of Booktopia! They have a huge selection, great prices and great delivery times to Australia. The books always arrive well packaged. Excellent site. I like checking out their bargain book section as there are always titles that I want to purchase.
I received my shipment in perfect condition. I had looked at other bookstores but they were not able to provide for 3 weeks or thereabouts - Booktopia provided within 10 days and I couldn't be happier. The packaging was extra tough and i received the book in excellent condition.
I will be purchasing from them again as i was happy with price and delivery.
Thank you for your great service.
Great books at affordable prices
I bought an Octonauts set of books for my grandson and a Billie B Brown 3 in 1 stories for my granddaughter. They loved them and I was happy with the prices compared to other book stores. They were delivered promptly and in excellent condition. Definitely recommend them.
Great customer service
I ordered few books from booktopia, and got my first one in 2 days. But rest of the books were supposed to come after a weeks which i didn't know at the time of ordering. So after a week I emailed them to cancel my order as I couldn't wait that much. They understood my situation and replied me back on the same day saying "your order has been canceled and a refund will be issued to you asap". To my surprise, I was not expecting this quick reply from them, and I got my money back in 2 days. Thank you so much Booktopia for great and honest customer service.
cook purchase and delivery
prompt response to online order placed; great update on status of order; tracking number for delivery with Aus post; terrific turn around time; Delivery instructions followed to a 'T',Thank you
Animal Reiki by Elisabeth Full-on and Kathleen Prasad
A reasonable book
Not impressed with all the actual examples of art treatment of animals
Would have liked more of how to do healings
I got that each healing is different and you have to be in tune with the animal to judge when enough is enough
Desperately required text book has never arrived
I ordered a book on 28 Feb (uni text book). Initially it said 2-3 days delivery. On 1st March I received an email saying the book was out of stock and delivery was expected 7 March. Yesterday (14 March) still no book. I sent a message and received no response. Called this morning and waited on hold for one hour before hanging up. This book is INTEGRAL to my studies so if you can’t supply it LET ME KNOW and refund my money so I can buy it elsewhere before I fail the unit as we are already half way through the semester. Order number 8778475
March 18th 2019 Update: Gave up
See response to my original complaint....I gave up and ordered through another supplier, making a complaint to paypal to get my money back. As there are many suppliers to buy books from I suggest booktopia is not one of them...
Excellent service at excellent prices.
Often when I find a book that I wish to purchase Booktopia is my go-to site, as it more often than not has the book in question, even when other bookstores say it is unavailable. The ease of buying onlline and the competitive prices, as well as the extremely quick service are what keeps me returning to Booktopia.
Arrived promptly and in perfect condition.
Easy to order, fast shipping, well packaged and in excellent condition. Took advantage of the free shipping last order. Would prefer if it was always free shipping. Tend only to order books when shipping is free.
Arrived on time
I was pleased with the whole tranasaction process . The packaging was more than adequate and the contents were undamaged. I can’t think of anything else to say but have to make this thirty words long.
Fantastic Service and prompt delivery
The order was processed immediately, the delivery date was prompt and as advised. The books arrived securely and packaged well as to not be damaged in transit. Well done, I will definitely order through Booktopia again.
Just about as good as it gets ...
I've used Booktopia as my supplier of choice for a few years now. Their prices are always competitive, and the service is always fast and faultless. Would recommend them highly.
Ordered a book online. Stated 1-2 days delivery. 4 days later I tried to call them. Left on hold for an hour so gave up. Sent two emails with no response. Finally someone responded on live chat and the employee lied as book had not even been sent. Finally received the book. I would never use this company again.
This book is a guide in clear easy to understand medical language. Purchased for information on a particular disease and found it very helpful. The site and product are always exceptional. Quick processing and mail out. Would highly recommend. Price comparable and postage the same.
I found my book order was a very easy transaction. It came well packaged, with no damage to goods. The delivery time was quick as well. An all round excellent service.
They don’t answer the phone at all.
They don’t answer the phone and send book too late. Too late postage.
And they never ever answer the phone even if you call them 5 times a day daily.
Very easy transaction and super quick delivery, very easy to track using auspost app, book was well packaged, book was as described no issues at all,will definitely buy from booktopia again
Your company was very professional from the time I ordered the book until it was delievered to my door in very little time. I will most certainly be buying other books in the future.
Terrible company - zero customer service
Purchased some text books in Feb. Order went to processing and then stayed there. There has been no updates from Booktopia and numerous attempts from me to contact them through their "Contact Us" function have gone unanswered. I have just tried to ring their 1300 number and received an automated message stating they have a large number of call and cant accept anymore, the call is then ended.
I strongly suggest shopping somewhere else.