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Australian online bookseller Bookotpia
Great Australian bookseller online. Uses Australia Post hence 4 stars not 5. AP leaves me cards to pick up parcels at post office rather than knocking on my door, Otherwise, it;s a great local business with a very good range of books....and if they don't have it, they get it. Pretty fast too, certainly faster than overseas booksellers. I recommend them.
Fast and great service
I was even surprised that the sites had the book I was looking for as it was an anniversary special edition, but they did and I couldn't be happier. It took about 10 days to get here too and during Covid, that's great
Sell books that aren’t available and then keep you waiting and then shorthand you on the refund
I ordered a book from the Internet.
After one month I phoned to find out where it was and they had no idea if it was even coming in.
I asked them to check availability and get back to me and if it wasn’t available to refund my money.
They then refunded less than the actual total charge even though they wasted one month of my time waiting for a book that was supposed to be posted within seven days.
Do not use this company.
They are terrible and useless
I had an initial problem with a purchase which the customer service person couldn’t grasp but once I was in touch with David, we had a constructive discussion and came to a mutually satisfactory resolution. He really helped and I’d like to say thanks
Questions & Answers
Why is the price of my titles so expensive compared with other online booksellers?
I am an Australian author who uses Ingram Spark. They have a POD factory in Melbourne.
I would love my readers to support Booktopia but the price difference is sending them to cheaper booksellers
We're sorry for any confusion. Please reach out to us with the ISBNs of the books you have questions about. We'll be able to assist you more then.
Thank you David for your reply. Where should I contact Booktopia with my ISBN information? Would you have an email adress for this?
Are temporarily out of stock books really going to be restocked? How long does it normally take?
Thanks for your question.
It depends on the title. It may be a few weeks or it could be several months. If you want an answer on a specific book I can look into it for you, just send me the link or ISBN.
If there's anything else we can help you with please let me know.
I keep getting charged 7c i’ve paid for my book in full but these random 7c keep coming out and i’d love to know why?
I haven't had this happen to me yet, I paid for it by PayPal. may be you should contact them about this.
Thank you for your question. When you place an order on our website using a credit card, we will charge a nominal amount of $0.07 as a pre-authorisation. This simply validates the card and should automatically drop off of your bank statement within 7-14 business days.
I hope this has been helpful!
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