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Booktopia

Booktopia (page 5 of 1509)

4.8 from 30,161 reviews

Excellent service

Fast delivery of three books which arrived in perfect condition. This was not my first purchase from Booktopia and it won't be my last.


Excellent Service

Had the book I wanted at a reasonable price. Delivery time was great too.
I would recommend Booktopia for your reading material.


Super fast delivery!!

So easy to find what I wanted, super easy order and payment process and really fast delivery, well packaged too!


easy and convienent

Informative, love the personal approach, Made the author sound like a friend over a coffee date and learnt a lot too.


No delivery after a month no reply to messages

Worst ever - delivery never came!!!!!!
Ordered online - was In Stock. However after payment it said waiting for more stock - after waiting a month for delivery and messaging twice with no reply I managed to contact them by phone after 20 minutes on hold.
They then proceeded to tell me they could not get the book and no other supplier could!!!!
After one call to other store - I got the book myself.
Booktopia has worst customer service - will never buy from again or recommend to anyone!

1 comment
Hi there, I'm really sorry to hear this. I'd like to look into this further to see what went wrong, could I grab your order number please? Kind regards, Jessica Customer Service

Fantastic service

Couldn’t recommend Booktopia more. Books were delivered extremely promptly and in perfect condition. One book was back ordered and delivered within a couple of days


Terrible customer service

I have used booktopia before and had no issues until lately. I don't know if they still have customer service or outsource them somewhere else hence bad service.

Let me tell you about my online experience. First. They don't send invoice as attachments to email on order confirmation . Second. If you message their customer service there is no email acknowledgement hence you don't have a copy of your communication with them. No email trails. Like talking to a blank wall. For an online store this is a must. They have fallen behind.

Anyway. I Made an order of books and got free delivery. 10 days later Didn't receive item and found that auspost send it back to booktopia since it was damaged. Emailed customer service twice about the issue but didn't get any response. Disappointed with the service. I believe you deserve what you get for free shipping.

3 comments
Hi there, Thanks for your feedback regarding the email confirmations, I've made note of this for our Head of Customer Experience. I'm sorry to hear there was an issue with the item. Let me follow up on this for you, could I grab your order number please? Kind regards, Jessica Customer ServiceThanks for the concern. I can see that most of the negative comments here are all about poor customer service. If you have read my messages my oder number is there. Granting that you have a messaging system in the first place. Anyways,Order number: 8567065Hi there, I'm really sorry for the delay in getting back to you. I'm honestly not too sure why this was returned to us, when we processed it we found that the items were not damaged. The parcel arrived back to us on the 04/02/18 and our team processed it and sent you an email to say it had been returned, I'm sorry we didn't respond to the original email you had sent on the 01/02/19. I had the parcel resent to you yesterday on Express Post, according to the tracking it's on board for delivery today. Let us know if there are any issues with the delivery this time around. Kind regards, Jessica Customer Service

Great

ordered on 1 business day and was delivered the next. Very happy with the book and the speedy delivery. Will definitely use this site again.


Easy, Fast and affordable.

Has a great and wide range of books, easy checkout and quick delivery. Affordable and has occasional offers that are worth taking advantage of. Booktopia is definitely my go to for books.


great service

Ordering was easy, books arrived in great time and in excellent order. Service was excellent and would recommend Booktopia for purchasing books.


. Not in my little black book.

First time I have purchased books that I was unable to buy locally. Books arrived on time and in good condition.Was a good experience. These books are gifts for my adult children. Advice that I hope they can utilize in their lives.


information needed for sewing

book needed for the information needed for embroidery project can't get from any one person as all have different views on subject


Excellent Service

The whole process from finding the book I wanted, online ordering and efficient delivery was a great experience and I would highly recommend Booktopia


Great!

After ordering 8 books in a row, I'm convinced Booktopia is the no brainer. Best prices (and I always check around the globe), reliable and fast delivery with tracking option and each book arrived undamaged and placed in a safe location. Awesome job!!


Less than 24hr turnaround for delivery to regional NSW

Amazing service. Book arrived securely packaged and undamaged. Customer service, can't remember the young lady's name, upgraded postage to express due to a lengthy waiting time on the phone...very much appreciated.


Cannot wait to read again

arrived perfect unable to go to shops
great service, quick and stress free delivery, great packaging, also had the whole range of the author I wanted to buy, thanks mguys


Smooth sailing

The whole purchase process was simple and easy. My book arrived promptly. I would definitely use Booktopia again. Highly recommended.


Perfect all round

That's why I keep on going back to get my books from them! Reasonable prices and much better service than Amazon.


Speedy delivery and very good service.

The order system is easy to use, delivery was smooth and on time, the packaging also very good to protect the book.


No Complaints Here

Impressed with packaging and the speed at which the whole process evolved. Will certainly be watching site for other books.


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Questions & Answers

i have an samsung galaxy tab a 10.5 and running Booktopia Reader. when i open book to read the fonts are too small to read. how do i increase the size of these?
1 answer
Hi Geoff, Thanks for contacting us. To increase the font size of a book, open the eBook on your device then tap the screen once to bring up the menu. Once you’ve done this, click Settings in the bottom right hand corner. There will be section called "Text Size" and a plus and negative sign that will increase or decrease font size respectively. Tap the plus sign a few times and the font size will increase. If the plus sign goes grey then you're not able to increase the size any more. Once you’ve done this, make sure you click Save in the top right corner to save the changes. I hope this helps, let me know if you need anything else. Kind regards, Jessica Customer Service

I downloaded an ebook yesterday using the Booktopia app and stated reading it, but if I accidentally turn my phone sideways it loses my page and goes back to the start of the chapter again. Im starting to get very frustrated with it-can you view the ebooks in any other browsers? I have an iPhone. Thanks
1 answer
Hi Karen, Sorry to hear this! If the orientation on your phone changes, the eBook will need to re-format to fit into the new space so it may display less or more text than you were previously seeing. If you would prefer to read the eBook in a certain orientation on your phone it's recommended that you lock the orientation to avoid losing your place in the book. You can do this by holding the phone in the orientation you would prefer and then swiping up from the bottom of the screen. This will bring up your phone's settings, look for the icon that has a padlock in a circle. This will lock the orientation, and when you're done simply tap this icon again to unlock the orientation. I hope this helps, if you have any further issues please let me know what your order number is and I'll have someone get in touch with you. Kind regards, Jessica Customer Service

I want to download and print pages and send to a friend in prison chapter by chapter? How do I do this? I bought a book on my iphone booktopia app. Thank you. Marguerite
1 answer
Hi Marguerite, eBooks cannot be printed, sorry, they can only be read on digital devices. Kind regards, Jessica Customer Service

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