Super slow delivery
I received shipping confirmation nearly 3 WEEKS after ordering a book for a gift. There should be some kind of advice if a book is likely to have this long a delay, as I wouldn't have ordered from this website had I known.
Be careful for ordering items that are not in stock but on their site appears to be in stock.
On 31st January I've made a payment for 2 items +shipping (42.7). Yesterday, on 4th February I get an email saying that:
a) for the 1st item: This item has been ordered from our supplier and will ship from Booktopia within 7-10 business days.
b)for the 2nd item: This title has a long or uncertain shipping time frame.
Lets be clear. When I ordered both items were in stock! I never buy out of stock items. So no one cared to mentioned me that the items are out of stock. ok?
Ok. Today 5th Feb I just had enough and I contacted them to cancel the order and give me the refund. I go into my bank account and I see that the payment from 31st Jan was still in pending. I go to Paypal account and I see on 4th Feb, 24.2 were taken. Have no idea why, no one contacted me to tell me that they took the money for just one item + shipping. I've asked...what about the 2nd item? Would I have been charged again with shipping? What if I had 50 items?
So, they knew from the beginning that the items were not in stock hence the payment still in pending. When one of items were in stock they charged me just 24.2 without telling me. I should have been let know from the moment I made the payment:
"Cristina, I see that you've paid for the entire order, unfortunately, the items are not in stock. Do you wish to wait? We would charge your card only if the items are in stock and we would kindly ask you for your permission."
Never ever purchasing from booktopia
Absolutely appaling service. They never reply back to you via email, also tried calling and no one will answer!!!! Where is my book that ive ordered 10 days ago booktopia??????!!!
The worst online book seller
Do not order. I was told books were in stock and being dispatched. Two weeks later still waiting.... No explanation given. I will never use this website again or advise anyone else to.
After placing and paying an order in November 2018 for three copies of the same book I was disappointed to learn that the book was actually out of stock and I only received one copy of the book in time for Xmas. I sent an email requesting that the partially completed order be cancelled but got no reply and when I tried to ring was told by recorded message that the enquiry line was very busy and to ring back another time. My order was finally completed in mid January. This will be my first and last experience using Booktopia.
Hinder Problems, do not buy their e books
Absolutely disaster to download the e-book that I purchased on their website. Didn't know there were lengthy procedures to follow to download the e-book. On the purchased page- next to the payment, it stated Instant download so what I thought was I you purchased this e books, when payments went through, It will have a file immediately for me to save and download. Ended up, need to call the customer service which had long queue and finally I had to gone through the whole process with the staff for more than one hour and finally I had to miss my dance classes today. They should have had the steps on how to download the ebooks customer purchased it. I will not buy any books from them again.
Delivery didn’t come!!
I bought a book month ago and delivery did not come!! Messaged them with no reply back, called them many time no on answer. Then I found tracking code number that is invalid!! They do not contact me back at all!! What a service!
They don’t answer multiple emails about your order once you have paid and not received your order. Have simply been asking when it can be expected to be shipped, and just not reply. Also the ‘customer service’ on their chat function is rude and unhelpful. More hassle than it’s worth, don’t bother.
Terrible wait times & service
Don't waste your time.
I waited over 6 business days for nothing to happen with my order sitting on "in progress" the whole time even though it was meant to be in stock.
I followed up twice and each time was told 2-3 more days. In the end i had to get a full refund & go somewhere else.
No delivery after a month no reply to messages
Worst ever - delivery never came!!!!!!
Ordered online - was In Stock. However after payment it said waiting for more stock - after waiting a month for delivery and messaging twice with no reply I managed to contact them by phone after 20 minutes on hold.
They then proceeded to tell me they could not get the book and no other supplier could!!!!
After one call to other store - I got the book myself.
Booktopia has worst customer service - will never buy from again or recommend to anyone!
Terrible customer service
I have used booktopia before and had no issues until lately. I don't know if they still have customer service or outsource them somewhere else hence bad service.
Let me tell you about my online experience. First. They don't send invoice as attachments to email on order confirmation . Second. If you message their customer service there is no email acknowledgement hence you don't have a copy of your communication with them. No email trails. Like talking to a blank wall. For an online store this is a must. They have fallen behind.
Anyway. I Made an order of books and got free delivery. 10 days later Didn't receive item and found that auspost send it back to booktopia since it was damaged. Emailed customer service twice about the issue but didn't get any response. Disappointed with the service. I believe you deserve what you get for free shipping.
Worst online site to order books from
Used site before and now I remember why I stopped purchasing their books. Would not accept my password and the amount of ID photos to click on was ridiculous. Some of the photos not clear so could not identify easily. I would not have used this site but item I purchased was in stock. Took me approx 45 mins to change password and conclude payment. NEVER AGAIN!!!!!!!!!
Online service that was once efficient is now slow and communication via email slow.
Items ordered one week ago still not here and that is NSW to ACT. Glad I don't live in WA. Ironically a book on backorder is finally on its way after 1 week whilst 3 'in stock' books have still not been posted. Might as well have gone in store in Canberra or will use another online service as these guys have let the ball drop big time. So disappointing. Used to be on point. Have been a customer for over 3 years.
Ordered a book 2 weeks ago. Said it was in stock and should be delivered within a few business days. Two weeks later and still nothing. Have sent two messages and they are not responding. The live chat had also popped up in two instances, when clicking on it, it informed me it was not available. Will never order through this company again. Wondering if this book will arrive....
No response to non-arrival of order
I ordered two books on 9th November that did not arrive. I have written emails, sent messages and I have not received any reply. I am very disappointed as all other orders have always arrived OK. Most of all I am disappointed that Booktopia has not even had the courtesy to acknowledge my messages. This is not the way to run a customer care centre, and makes me question whether it is such a good business after all.
Whatsmore I'm having to waste time writing this and chasing it up. Grrrrr.
Lower than low
I ordered books in November as a Christmas gift for my son. Received confirmation my order was placed. It’s now January and have not received them.
I emailed booktopia at least 3 times asking where my order was. No reply!
Phoned booktopia and was on hold for 35 minutes before someone answered.
My order was looked up, told there has been some problem.
I asked Why was I not told of this months ago. The response was we didn’t know until we look it up!
It is not the company’s responsibility to process orders and inform the client of any issues???
I asked for some sort of compensation due to their incompetence and a disappointed child.
No, couldn’t offer any credit. Nothing!!
I will definitely be telling my friends not to use this poor excuse for a company and will never ever use them again.
Awful E-commerce experience
Having tried to unsubscribe from Booktopia mailings, I rather counterintuitively acted on a free shipping offer. (Wow I was going to save $6.95!) Alas the website was overly cluttered by those annoying verify tools and then refused to send me a new password, when it declined to accept the one that had previously worked perfectly well. So, to the old fashioned and ever reliable 'hot line', that for 30 minutes continually apologised for all their consultants being busy helping other customers. Rather suspect Booktopia made a mint over Christmas and are now all on the beach. Pity the unsubscribe button didn't work in the first place.
Bad bad bad
Obviously directors haven’t employed good customer service manager
Wow, what a disappointment. Take your money and don’t deliver. Obviously Booktopia isn’t interested in repeat business......-[name removed] brothers, what’s wrong with you and the business you run??
awful customer service, over a month of waiting, no book, 500$ out of pocket and no end in sight.
Pretty much never written a review about anything but this company is just awful. I ordered this book as a gift for a colleague's 60th birthday back in November. It didn't show up. support kept insisting it was units way. A month later its apparently "stuck " in the warehouse. Promised it would be here asap. New tracking numbers 10th of Jan. Well its the 16th and its still not left the building. Took 2 days for the support team to "investigate" where my original order was. Just crap. Want my money back and i'll go to Amazon....
No customer support
I ordered a book in late December, which was not currently in stock and had to be ordered in. Three weeks later I am still waiting on an update on the status. I have tried to call customer support multiple times in the last couple of days and have been unable to reach anyone. I have left messages asking for a callback and have even sent a message through their online portal. Clearly, no one is prepared to provide any feedback on my order. This has been incredibly frustrating at best. You can do better.
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