Super slow dispatch and delivery
I've been purchasing books from them since 2007. All m orders were delivered in 2 weeks time, which I didnt mind. But this last order of mine has been more than 2 weeks now, so i contacted customer service, only to find out that it would still be dispatched in 2 to 3 days and I should expect it not next week but the following week. Seriously, somebody down the line might have forgotten my order or something. Now, they upgraded it to express shipping. Still, I'm disappointed.
Okay, not overall impressed with the delivery times
i place a $150 order on the 31st of Jan, it still sitting as "this item has been allocated to your order"
the part that i am confused about is i ordered 3 books from Depository on the same day and they just arrived today .....from the UK ...... so yeah, it's a little disappointing
my second order on the 9th of Feb is still showing as in stock and waiting to be picked .... all the items said " ships next day" when i spoke to live chat this morning they said it would ship in 24-48 hours ...so 4 days after the order was placed.
maybe my expectations were set too high, but if i can get books faster from the UK why would i pay more to support Aussie business.
I ordered on the 9th of January. I received 2 out of the 4 books I ordered. It is now the 25th and I am still waiting on the final 2 books for my sons school list which will not come on time so I will have to head out to hunt for them again.
[name removed] the operator who helped me however was excellent to deal with. I recommend keeping him around!
Ordered book... now email staying out of stock, why take 7cents from my account ?
Ordered school book for my son, emailed few days later saying it not in stock, disappointed and cancelled order but they taking a random 7 cents from my bank account ??? All seems very strange !!! Will not use them again
I recommend the book depository
I recommend the book depository. Terrific shipping even from overseas and it’s free. Have failed to have a book arrive from booktopia. They blame austpost, austpost blame them. Six weeks. You would think they could replace or refund. Nope. Will give them a miss in future
average at best
Whilst the site took my complete order it didn't highlight that it would arrive in "part shipments". So far I have received two seperate parcels and still waiting on the rest of the order. Description of books wasn't accurate, the series I wanted I wanted all same size so it would look good on the shelf once I had re read it. One of the books is a "mini" which I won't be able to read or to be honest keep. A dumb size.
Delivery stupid slow
I ordered 2 books and a game mid November, contact them mid December they tell me they will put urgent delivery on products, I ask them to deliver to NZ now as that is where I was taking them and they are to late The books were finally sent on the 23/12 and now I find that the game was sent today 27/12 and on the Booktopia site the game is now selling for $11 cheaper than when I purchased it.... over a month ago. I received books from the UK quicker. Very unimpressed, still have not received any of the Christmas presents from Booktopia.
No refunds only store credit!
After purchasing a cookbook for my sister, which I received 12 days later only to find out our aunt had already given this same book to her... so I asked booktopia how their returns work for a refund... no information given at all with their delivery.. no refunds store credit only postage at my cost..
I even think their prices are not competitive either tbh
If you can wait a week, you'll save money!
I've compared price of books from UK Depository and they're not $5-$10 more, plus the fact there's no delivery cost. So if you can wait a week, you're in front.
Not a great experience
Wrong book sent. Right title but even after a lengthy discussion about the author Reese Witherspoon with the person I ordered it through she did not alert me to the fact that it was not the book I was talking about. After 15 days I rang to say the book had not arrived only to be informed it was coming from an outside dispatcher. I was not told of this at the time of order. The book arrived, I phoned and another girl told me it was okay to seal it up in the same bag and the post office would accept it for return. I questioned this but was told I didn't need anything from Booktopia. Went to post office and they told me I need an official reply paid slip from Booktopia. Another phone call now my third involving this order, resulted in a reply paid slip being emailed. Took it to the post office and sent it. Another 7 days or thereabouts I had to phone again to ask if Booktopia had received it! No they hadn't I was told. This time I got a person who knew exactly how to deal with this annoying issue and the book has now duly arrived. She was very patient, professional and understanding and co-operative and polite. I will add that I had ordered another book from Amazon while all this was going on and had absolutely no problem. My comment is that several of your staff need some more training in order to improve your customer service. I sincerely hope that my experience and explanation helps you to improve your service. I have gone to some considerable time and effort to give you constructive criticism and would appreciate some feedback.
Has not come even though it was supposed to come in over 5 days ago
It is extremely hard to compliment when my books haven’t come in yet. I wish there was something nice to say but even your prices were a bit rash as I could’ve gotten the whole series for $55 at Kmart when I had to pay over $70.
Poor business model
Accepted my money for very expensive book, eventually told me it was sold out at the advertised price. Then i found they were advertising it at a higher price so i ordered it from Amazon and got it in about a week. Next order was for three cheap paperbacks which now they say they cannit supply two of the. SHOULDNT BE TAKING ORDERS AND PROCESSING PAYMENTS WHEN THEY DONT HAVE STOCK.
Wrong delivery address
Booktopia had the most recent edition of the book I wanted, which was great & I was informed of delivery on the day. I had to search the street to find out where it was left.
Not great service
Ordered 2 books in the same order, yet they came in separate deliveries. This meant I was bombarded with delivery notifications and emails but not the same instructions/options, this meant the first delivery was left at my work location as instructed while the second went to the post office 1.5kms away. Confusing and lacking organisation in their delivery method, i won't be ordering from here again.
Terrible experience with both orders
Given so many positive reviews I decided to support a local Australian business, what a mistake!
First order, got the usual notification email, then went back in the next day to check - order was suspended as they couldn't process my credit card, which works everywhere else! Had to contact them myself to find out what happened, they couldn't tell me, forced to pay with Bpay which delayed the order again. They are very very slow to respond to order enquiries, if at all.
Second order, chose in-stock items so I could pay extra for express next day delivery. Heard nothing from them for 3 days, emailed them with no response for another 2 days. Seems like they decided to send the package on the fifth day with a follow up email apologising, but no reason for being late 5 days late. Wanted the books quickly but had to settle for a 7 day delay for in stock items. Not good enough.
Lastly, their website forces customers enter solve CAPTCHA puzzles whenever you login and whenever you send an enquiry form while logged in, which is very annoying. Why would they force you to solve CAPTCHA puzzles when already logged in, which makes contacting them very difficult. I had to solve 8 puzzles just to send a single message to them, totally uncool.
I will now be trying a competitor, sadly wondering how so many positive glowing reviews for booktopia could result in two horrible experiences for me.
Hopefully this time my review will be published on this site.
Creased book cover
The book I purchased was a hard cover children's book with a creased jacket cover. It was intended as a baby gift for a newborn but I was unhappy with the state of the cover. Not nice, especially when the book was brand new. It ruined the gift as far as I was concerned.
No communication about out of stock books
Unfortunately I have found Booktopia quite poor in communicating to buyers. Items show as in stock but take weeks to be sent out if at all, usually resulting in a cancellation an another week to get your money back.
Why the long wait!!!!!
I ordered a book on the 14th July. Today is the 26th July and I've been informed my book has been shipped today. I live in the Lower Blue Mountains one hour from Sydney. I could have walked to the warehouse and back in this time. $7 delivery and a two week turnaround when you live an hour from the warehouse pretty average really.
I do not have one
Hello. I was very disappointed in the time the book took to arrive. Your quote when ordering was 1-2 days. It arrived after 8 days.
Had I realised the length of time involved I would have sourced it elsewhere. The 1-2 days suited me.
Never received my book.
According to the staff at Booktopia, neither they nor their courier know what happened to my order. I never received it and was refunded my money. Don't know that I'll bother with them again.
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