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Booktopia
4.8 from 30,153 reviews

Good books, poor delivery

Bought a book through Booktopia. Delivery was quick. Packaging was excessive; book size was 21cm X 21cm, the packaging was 46cm X 47cm. Because of the size of the packaging, the book was not delivered by AusPost; it would not fit in my mail box. I had to drive 22km to collect the book from the PO. When I reported this to Booktopia, I was told "Very sorry. I will pass this on to Customer Complaints". Nothing more has been heard. While good strong packaging is good for protection of the book, excessive packaging has consequences that the dispatch staff have no idea about, nor particularly care


Express delivery may not be on time

I ordered several items before business hours (7:30 am) on Thursday 1/11, finding an option for express shipping at checkout that would get the items to me by the end of the next day (2/11). I needed them for Saturday (3/11) as a gift. There were several choices, so I chose the option that would arrive at any time on Friday the 2/11. They did not arrive until Monday evening (5/11), so I had to rethink my gift.

I received an apology and was refunded the cost of shipping. However, this experience does leave something to be desired being the first time I have ordered from Booktopia in years.


Long delivery

Hi there just wanted to highlight your delivery time is ridiculously long. Online says 1-3 days Sydney to Sydney 6 days ! I can get delivery from overseas faster.

1 comment
Hi Toula, Let me check this for you, could I grab your order number please? Kind regards, Jessica Customer Service

Good service and quick delivery

I ordered three paperback books, which were delivered very quickly after placing an order, however the quality of service was let down by the poor packing of the items. Whilst the packaging material itself was adequate, the books had been so tightly packed into the cardboard sleeve such that they and their covers were significantly bent out of shape and the corners creased upon arrival. I would order from Booktopia again due to the efficiency of the service and availability of products, however the overall experience would be bettered if products were packaged more carefully for shipping to avoid premature deterioration of the items before even reaching the customer.

1 comment
Hi Cath, Sorry to hear this! The type of packaging we used for your order is normally only used for a maximum of two items to avoid this exact thing. I'm really sorry more appropriate packaging wasn't used, I'd definitely like to flag this with our Operations Manager and also sort something out for you. Could I grab your order number please? Kind regards, Jessica Customer Service

Still waiting

Ordered 2 books a week apart from each other. 2nd one arrived and still waiting for the 1st one to turn up.

3 comments
Hi Lee, Sorry to hear! Let me look into it for you, could I grab your order number please? Kind regards, Jessica Customer Service7906473Hi Lee, Thanks for providing your order number. I can see that the second order you placed was for an in-stock item, whereas the first order you placed was for an item that is temporarily out of stock which is why your second order came first. Regarding order 7906473, I'm sorry it hasn't shipped out yet. I can see that stock is on the way from our supplier and expected to arrive any day now. I've upgraded the shipping on your order to Express Post to ensure it reaches you ASAP once it's shipped. We'll send you an email with the tracking details once it's on the way. Be sure to get in touch if we can assist any further. Kind regards, Jessica Customer Service

Very prompt but wrong

I received my order earlier than expected and in good condition however the order was incorrect. The books i ordered were historical fiction and i received books about grassroots investing. A topic i have little to no interest in.

There was no response by Booktopia after sending emails. Eventually I called it it was rectified. Original order is on its way.


Slow page turning

I read a lot of books on my iPad including library books as well as booktopia books. I have consistently found Booktopia to be very slow in turning the page requiring multiple swipes. This is not the case with either library or other ugh books.


Gem Scrabble Dictionary

I had ordered this item being the GEM Scrabble Dictionary, when I got it, was disappointed to see it was rather small, and that Booktopia did not mention that GEM means small sized. There was no measurements for this GEM dictionary on the site.

3 comments
Hi Kanga, Let me look into this for you, could I grab your order number please? Kind regards, Jessica Customer ServiceIt was order number 7740008 on the 29th August 2018.Hi Kanga, Thanks for that! I've had a look at the listing for this item and I can see that it does say in the description of the item "Contains handy tips on the best words to use and remember. The small format allows players to take this book anywhere, on holiday and trips, making it the perfect companion to Travel Scrabble." We do also provide dimensions for all of the books we sell, which can be found under the Product Details tab. This item is listed with the dimensions 11.7 x 8.2 x 3.8 (cm). I'm sorry this was missed, but we do have a Returns Policy you can take advantage of. I've sent you a direct message with details on how to do this. Be sure to get in touch if we can assist any further with it. Kind regards, Jessica Customer Service

Packaging!!

Please please please review your packaging! Your using so much cardboard for such a small book. There is no need to use so much


Postage time inaccurate

Book arrived suitably packaged however site said 1-2 business days which was not accurate.
The availability and time to arrive was my primary reason for using this site.

1 comment
Hi Priscilla, Sorry to hear this, let me look into it for you. Could I grab your order number please? Kind regards, Jessica Customer Service

Quick Delivery.

Delivery was quick. Unfortunately the first page of the book I ordered was torn on the side. I didn't bother to have it replaced since it was just a preface but still, they should make sure item is ok before delivering it.

1 comment
Hi Jen, Sorry to hear! I've sent you a direct message about this. Kind regards, Jessica Customer Service

Long wait

Was a really long wait to speak to someone. Having said that the lady I spoke to was helpful and extremely patient. Thankyou Claire


Bump to Baby

Loved the book but should be better packing. It was delivered in paper envelope and left in the rain inside my gate. Lucky it did not go through to book. The box was a bent too


Vampire academy box set 1-6

My books arrived quickly however the postman that delivered them put them over my fence and they were partially eaten by my dogs and when i got home i ran over them with my car as i couldn't see the box due to the slope of my driveway. Unfortunately these were a gift for my daughters birthday and it didn't look like a new box set when i gave them to her.

5 comments
Hi Kirsty, Oh no! Only way it could have gone worse is if it had rained! I'd be happy to sort out a replacement for you and this time around I'll also ask for a signature on delivery, meaning the driver will take it to the post office if no one's home to sign for it. Let me know what your order number is and I'll sort it out for you. :) Kind regards, Jessica Customer ServiceHi, Thanks for your reply. Surprisingly the first 4 books aren't too badly damaged. the fifth and 6th one are the worst but the box for the box set was in about 100 pieces so I would be more than happy if you only replaced those 3 things. The order number was 7594974. Thanks KirstyHi Kirsty, Thanks for that. I don't think we can replace only part of a box set so we'll send out a whole new set. In this case there's no need to send the damaged set back so feel free to hold onto it or donate it. Note that we don't currently have any stock of this boxset but we are expecting more any minute now. We'll send it out ASAP, you'll receive an email with the tracking details once it's on the way. Kind regards, Jessica Customer Service

Maybe add bubble wrap but good!

I love the package it came in and how it protects the book. My main issues is that the post woman threw my book on the floor when she delivered it. The book has scratches all over the cover due to poor handling. I am unsure if that is anything to do with booktopia as a company but I do like that the book was sealed flat and it came in one piece. I will likely purchase again for text books and sales. I just don’t appreciate the disrespectful handling of items in the post as I would rather my text book not have clear scratches all over the cover so I’d recommend adding some extra protection so the books don’t get scratched.

Other than that, happy the inside of the book isn’t damaged.


Slightly disappointed

I was happy to receive my books in good time however they were dirty with black smears across the front of one book and all around the edges off both books. I’d prefer to receive clean books.

1 comment
Hi Nita, I'm so sorry about that! I've sent you a direct message about this. Kind regards, Jessica Customer Service

Excellent service

Great service using Booktopia ,efficient quick with postage delivery,would recommend to anyone
And will keep using Booktopia Thankyou for your service.


The dictionary is a result of lack of quality control

I inadvertently sent this to the “no reply” email address on late afternoon, Thursday, July 12, 2018, and have been wondering why you had not replied. Hopefully this “edm” address is satisfactory.

Order Number: 7506955
Order Date: 08/07/2018
Payment Type: Credit Card
Shipping Method: Australia Post - Regular Post (Tracked)

As advised by Australia Post, this “Concise Oxford English Dictionary” arrived today. Unfortunately, the section from pages 451 to 530 inclusive, is upside down and in reverse order. Naturally, this error is not what I expected.

What should I do with this book as it is of no use to me in this condition.

1 comment
Hi Johnny, Sorry a faulty book arrived to you. It looks like my colleague Alison organised a replacement for you, which left our warehouse yesterday. Please be sure to let us know if there are any issues with the replacement copy. Kind regards, Jessica Customer Service

Never Go bacK

Worst Reacher book ever. Unlikely, unbelievable,. i know this guy is tough and can achieve more than we mortals, and I have read and mainly enjoyed all the Reacher books up til this one but seriously? As a 25 year Navy man this one just makes me cringe.

1 comment
Hi Garry, This sounds like a review of a book rather than Booktopia's service - we'd definitely recommend you place this review on our site as this will help others make a more informed purchase. You can leave your review of Never Go Back on the listing here: https://www.booktopia.com.au/never-go-back-lee-child/prod9780553825541.html. Just click "Write a review". Kind regards, Jessica Customer Service

Just an admin matter

Booktopia supplies books okay but why is it so difficult to order. Why do these on line suppliers stipulate the buyer having to register a password etc.? For goodness sake they have my credit card, surely that's enough. When I buy from a store they don't ask me for a password. I can understand if they give an option but to insist is a little ridiculous. I filled in the form to register but after stating my email address and after entering a password was informed my email address was already in the system and couldn't accept my new password. Companies like Product Review, and social media etc., because of their sensitive dealing obviously have to know details of people contacting them but for normal merchants it all seems unnecessary.

3 comments
Hi there, The reason Booktopia requires an account to be created is so that we have a secure way to keep a record of your ordering history while also maintaining a way to communicate with you. This is similar to many online retail sites that sell similar products to us. By having an account with us you will already have your delivery details typed up and your credit card ready to go if you've chosen to store it. If you take full advantage of the benefits of having an account you may not even have to type anything, just sign in and submit the order! If customers ever have difficulty accessing their account we have Live Chat and Phone service available to assist. Be sure to get in touch if we can ever help. Kind regards, Jessica Customer ServiceGreat. But you should give customers an option if or not they want to register? I buy goods from various retailers and they ask if want to give my email address. Anyway you lost this order and any future orders. Please delete me from your accounts.Hi again, I'll have a look at your account, could I grab any of your Booktopia order numbers? Kind regards, Jessica Customer Service

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Questions & Answers

i have an samsung galaxy tab a 10.5 and running Booktopia Reader. when i open book to read the fonts are too small to read. how do i increase the size of these?
1 answer
Hi Geoff, Thanks for contacting us. To increase the font size of a book, open the eBook on your device then tap the screen once to bring up the menu. Once you’ve done this, click Settings in the bottom right hand corner. There will be section called "Text Size" and a plus and negative sign that will increase or decrease font size respectively. Tap the plus sign a few times and the font size will increase. If the plus sign goes grey then you're not able to increase the size any more. Once you’ve done this, make sure you click Save in the top right corner to save the changes. I hope this helps, let me know if you need anything else. Kind regards, Jessica Customer Service

I downloaded an ebook yesterday using the Booktopia app and stated reading it, but if I accidentally turn my phone sideways it loses my page and goes back to the start of the chapter again. Im starting to get very frustrated with it-can you view the ebooks in any other browsers? I have an iPhone. Thanks
1 answer
Hi Karen, Sorry to hear this! If the orientation on your phone changes, the eBook will need to re-format to fit into the new space so it may display less or more text than you were previously seeing. If you would prefer to read the eBook in a certain orientation on your phone it's recommended that you lock the orientation to avoid losing your place in the book. You can do this by holding the phone in the orientation you would prefer and then swiping up from the bottom of the screen. This will bring up your phone's settings, look for the icon that has a padlock in a circle. This will lock the orientation, and when you're done simply tap this icon again to unlock the orientation. I hope this helps, if you have any further issues please let me know what your order number is and I'll have someone get in touch with you. Kind regards, Jessica Customer Service

I want to download and print pages and send to a friend in prison chapter by chapter? How do I do this? I bought a book on my iphone booktopia app. Thank you. Marguerite
1 answer
Hi Marguerite, eBooks cannot be printed, sorry, they can only be read on digital devices. Kind regards, Jessica Customer Service

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