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Booktopia
4.8 from 30,145 reviews

Great service, easy to use.

I ordered two books from Booktopia( great selection!). Simple to order and books arrived earlier than projected time frame, excellent condition due to strong parcel packaging.
Will definitely use again!

Shipping
Excellent
Return Claim MadeNo

Super slow delivery

I received shipping confirmation nearly 3 WEEKS after ordering a book for a gift. There should be some kind of advice if a book is likely to have this long a delay, as I wouldn't have ordered from this website had I known.


Exfellent Service

From ordering the Dictionary to receipt the parcel turned up within 8 days
Very happy with the service,will definetly use again
Never used booktopia before,only site to have what i was aftet

Product Quality
Excellent
Return Claim MadeNo

Be careful for ordering items that are not in stock but on their site appears to be in stock.

On 31st January I've made a payment for 2 items +shipping (42.7). Yesterday, on 4th February I get an email saying that:
a) for the 1st item: This item has been ordered from our supplier and will ship from Booktopia within 7-10 business days.
b)for the 2nd item: This title has a long or uncertain shipping time frame.

Lets be clear. When I ordered both items were in stock! I never buy out of stock items. So no one cared to mentioned me that the items are out of stock. ok?

Ok. Today 5th Feb I just had enough and I contacted them to cancel the order and give me the refund. I go into my bank account and I see that the payment from 31st Jan was still in pending. I go to Paypal account and I see on 4th Feb, 24.2 were taken. Have no idea why, no one contacted me to tell me that they took the money for just one item + shipping. I've asked...what about the 2nd item? Would I have been charged again with shipping? What if I had 50 items?

So, they knew from the beginning that the items were not in stock hence the payment still in pending. When one of items were in stock they charged me just 24.2 without telling me. I should have been let know from the moment I made the payment:
"Cristina, I see that you've paid for the entire order, unfortunately, the items are not in stock. Do you wish to wait? We would charge your card only if the items are in stock and we would kindly ask you for your permission."


Great bookstore

That had a copy of a book that I found hard to get and at a really good discount.
The book was new their service was great and packaging and delivery was excellent.


Excellent service

I ordered 3 products and they actually arrived ahead of schedule. I was very pleased with the whole experience and will definitely order from Booktopia again. The products were in great condition and I was very happy.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Outstanding service

I ordered two large books. They were delivered safely and very quickly, with excellent communication on the progress. The price was good and I would definitely use Booktopia again. Highly recommended

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Never ever purchasing from booktopia

Absolutely appaling service. They never reply back to you via email, also tried calling and no one will answer!!!! Where is my book that ive ordered 10 days ago booktopia??????!!!

Product Quality
Terrible
Return Claim MadeNo

Prompt delivery and the book is in perfect condition!

Extremely prompt delivery and the book arrived in perfect condition. The price was also really good! I will definitely be purchasing books from Booktopia again, I highly recommend their excellent service!

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Fast delivery

I like the design of the website. There is a good range of products to choose from. My calendars were well packaged and arrived sooner than expected. Would definitely buy from Booktopia again

Shipping
Excellent
Return Claim MadeNo

Great service

1 recently brought books great service good postage great range birds . Natural history , will buy again as they were very prompt , a very good website, easy to look through thanks bird man

Product Quality
Excellent
Return Claim MadeNo

Excellent

Ordering was easy. Booktopia had the titles I was looking for.
Delivery of my books was timely and extra effort with packaging ensured that the books arrived in perfect condition.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Super slow dispatch and delivery

I've been purchasing books from them since 2007. All m orders were delivered in 2 weeks time, which I didnt mind. But this last order of mine has been more than 2 weeks now, so i contacted customer service, only to find out that it would still be dispatched in 2 to 3 days and I should expect it not next week but the following week. Seriously, somebody down the line might have forgotten my order or something. Now, they upgraded it to express shipping. Still, I'm disappointed.

Shipping
Terrible
Return Claim MadeNo
1 comment
HI Paula, Let me look into this further, could I grab your order number please? Kind regards, Jessica Customer Service

Competitive price and prompt service

I was very happy with my purchase from Booktopia. Booktopia's site is easy to navigate, they are very competitive price wise and offer prompt delivery. They also have a large selection of books to choose from and keep you updated regarding the status of your delivery. The only negative is the charge for shipping; most companies send items free of charge.

Product Quality
Excellent
Shipping
OK
Return Claim MadeNo

Excellent Choice of Books

First time user of Booktopia. I ordered a book and it arrived within 4 days of ordering. Very well packed and prices cheaper than other online retailers. Store is based in Australia.

Product Quality
Excellent
Return Claim MadeNo

Excellent to deal with...

Delivery of my book was very quick, and packaged very securely in a giant cardboard ravioli. It arrived in perfect condition and overall I'm very happy with the speed and quality of service.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Great company

I love shopping from Booktopia. They are an Australian comoany who can offer comepetetive pricing. My orders have always shipped promptly within the time frame stated and arrived in good condition. I wouldn't hesitate to use them again and again.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

The worst online book seller

Do not order. I was told books were in stock and being dispatched. Two weeks later still waiting.... No explanation given. I will never use this website again or advise anyone else to.

Product Quality
Terrible
Shipping
Terrible
Return Claim MadeNo
1 comment
Hi JRH, I'm terribly sorry to hear this. I'd like to look into this further to see what went wrong, could I grab your order number please? Kind regards, Jessica Customer Service

Excellent online shopping experience

Had to buy a hard to find textbook. Booktopia website site was quite easy to navigate and the book arrived in under 48 hours in perfect condition. Very happy with Booktopia.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

Great service

Great service with quick delivery. And great prices. Booktopia has a large variety of books to choose from at great prices. They constantly update you on delivery times including any possible delays.

Product Quality
Excellent
Shipping
Excellent
Return Claim MadeNo

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Questions & Answers

i have an samsung galaxy tab a 10.5 and running Booktopia Reader. when i open book to read the fonts are too small to read. how do i increase the size of these?
1 answer
Hi Geoff, Thanks for contacting us. To increase the font size of a book, open the eBook on your device then tap the screen once to bring up the menu. Once you’ve done this, click Settings in the bottom right hand corner. There will be section called "Text Size" and a plus and negative sign that will increase or decrease font size respectively. Tap the plus sign a few times and the font size will increase. If the plus sign goes grey then you're not able to increase the size any more. Once you’ve done this, make sure you click Save in the top right corner to save the changes. I hope this helps, let me know if you need anything else. Kind regards, Jessica Customer Service

I downloaded an ebook yesterday using the Booktopia app and stated reading it, but if I accidentally turn my phone sideways it loses my page and goes back to the start of the chapter again. Im starting to get very frustrated with it-can you view the ebooks in any other browsers? I have an iPhone. Thanks
1 answer
Hi Karen, Sorry to hear this! If the orientation on your phone changes, the eBook will need to re-format to fit into the new space so it may display less or more text than you were previously seeing. If you would prefer to read the eBook in a certain orientation on your phone it's recommended that you lock the orientation to avoid losing your place in the book. You can do this by holding the phone in the orientation you would prefer and then swiping up from the bottom of the screen. This will bring up your phone's settings, look for the icon that has a padlock in a circle. This will lock the orientation, and when you're done simply tap this icon again to unlock the orientation. I hope this helps, if you have any further issues please let me know what your order number is and I'll have someone get in touch with you. Kind regards, Jessica Customer Service

I want to download and print pages and send to a friend in prison chapter by chapter? How do I do this? I bought a book on my iphone booktopia app. Thank you. Marguerite
1 answer
Hi Marguerite, eBooks cannot be printed, sorry, they can only be read on digital devices. Kind regards, Jessica Customer Service

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