I'm glad I found booktopia
from start to finish the experience was great. Ordering was easy and the books arrived in a very short time. My sister had tried to get me these same books through a bookshop and couldn't get them. I was kept informed where my order was right along the way. I will be using Booktopia more often and have told my friends about you.
Prompt, inexpensive, reliable. yes I like those words
Absolutely terrible service! I ordered expecting to have my book within a week and it has been 3 weeks on 'in progress'. No reply to my email and spent 35 minutes waiting on hold to speak to a representative who said that the book wasn't in stock and had to be ordered from the supplier (would have been nice if this info had been on the website when I bought it!) and they are having trouble with the suppliers & it should be here soon. It's a birthday present I needed for last week, too late now.
I have bought off Booktopia before and had no problems, I am shocked at how bad service has gotten.
I had never bought online and needed a specific book in a hurry (gift for a speaker at a function). booktopia made it very easy; the book I desired was available and I received it within 48hours...I had time to spare. I totally appreciated being able to track my purchase as I was really anxious it would not make it in time, to my surprise booktopia was fast, efficient and the book arrived in perfect condition.
Fast, efficient arriving in perfect condition
This buying service (online), packaging and delivery was fantastic.
I was so excited having received my delivery in just, three working days.
There is not too much you could do to top this.
The only thing that has annoyed me is the "you didn't write more than 50 word" thing. why make this difficult?
Terrific guys and thank you.
ease, delivery, packaging and speed of the order 2 my door.
Finally found book heaven
Found this website by accident, frigging brilliant, not only decent prices but fast delivery as well.... Who needs a book shop in town when I an now log into booktopia and press a few keys lol... My partner will have to buy a few more book cases for me now I think
Good value, very fast delivery
Top Points for Customer Service
Their communications are prompt. What was very pleasing is how quickly they have notified me when they were having some difficulties sourcing one of the books in my order. That gave me to opportunity to remove that book from the order instead of holding up my entire order. If the books are in stock, delivery really is in 2 days, and if they have to order them in, they keep youi update to date on their progress. Now when I want to buy books I automatically go to Booktopia first.
prompt, forthcoming with information, reliable,
Easy, speedy and great prices - what more can you want?!
Nothing negative to say. They had the book I wanted at a great price, and whilst it wasn't in stock when I placed my order, it came in much earlier than the original ETA, so they exceeded expectations. Good range, great prices and good communication. Very happy customer and will continue to shop with them and recommend them to friends.
Great prices, easy to shop, good communication on status of order.
Fast, efficient & trustworthy!!
After a couple of bad experiences with book orders and deliveries not arriving, it is so refreshing to have abusiness that actually delivers quickly and the prices are also very competetive. After a couple of times from buying at Booktopia, I will definitely recommend to my bookclub. Thank you so much!
Fast efficient, trustworthy & inexpensive
I have purchased a few times from Bootopia, and I must say it never ceases to amaze me how fast I get the books and always in perfect condition, never damaged. The book selections they have is huge, I can always find what I am looking for at great prices. I will be a customer for life!!!!
Fast postage, great prices
When I sent an email expressing that I was disappointed with the slow service though I understood their "terms", I received this rude reply....."We feel somewhat disappointed ourselves. We have fulfilled and met the expectations raised by the terms of our business. The book was not in stock at the time of ordering and had to be ordered in from a supplier. This was stated before you chose to purchase the book. We even offer a link which gives the customer further information about delivery expectations. In this case, the supplier was efficient, our processing was efficient and thus your book arrived and was sent out good time. To write to express your disappointment in a service that has worked according to stated expectations shows some confusion on your part. Your disappointment is not with us, but with yourself. You did not take the time to read the information offered to you. In short, your expectations were not met. However, as you will appreciate, your expectations lie well without our area of expertise. You might like to examine those yourself and then you might see how easily those expectations can lead you into error."
My reply - "your customer service is clearly as good as your shipping service. What a rude response"....
Would never use again.
Rude customer service. Slow shipping.
I ordered books for a bookclub (12 books) I needed them in a hurry, so I made sure to order something they said was in stock and would ship straight away. After waiting for the order I phoned and was told that it wasnt actually in stock. I cancelled the order and asked for a refund which was agreed to. After several phonecalls to condescending extremely unhelpful staff, who acted like they were doing me a favour and over a week later the refund still has not been processed.
I would never use this company again!!!!!!!!!
Staff, Unavailablity of books, Misrepresentation
Disappointed in the lack of communication.
Ordered a book told that it was not in stock and could take a while. Which I was happy to wait.
I enquired about the book 2 months later and the only response I got was a refund notification.
No other information.
Had to call twice and send three emails to actually find out what happened.
And now the last book for my order which was a preorder. Is also having supply issues. And again the only way I found out was by having to contact Booktopia.
I ordered a book using a visa giftcard.
I received an email saying my order had been processed. A month later when I hadn't received my order I returned to my email which instructed I had to log into the booktopia site if I wanted to check on status. Once I had logged in, my order was marked with a problem processing payment. I received no phone call or email to notify me of this, Booktopia just ignored my order. Terrible customer service.
I ordered a book in April on taxes and it would have arrived too late in June to be any use to me. It took 4 attempts to get the order cancelled. When I finally succeeded at cancelling the order I could not get my money back, instead I got a credit and needed to buy something else. Booktopia has made me an Amazon Customer for life. If Amazon can't ship they advise me and if I cancel I get a refund. I buy a lot of books, not a good way to treat customers
Long long waiting for delivery!
I bought 2 university text books from Booktopia, the price was the cheapest but I ended up withdrawing my Unit as I didn’t have any sourse of study to catch up with my assignments and exams, and I’m still waiting for my books. Booktopia sold the books didn’t have them in the stock. It was shown at purchase I’ll receive the books in 5-9 days it’s almost 1 months and still I haven’t got my books!!!
Lied about availability of product
Website did not stipulate that the book was not in stock therefore allowed me to proceed with a purchase even though the book will not be stocked for nearly 2 weeks... This is supposed to be a gift and I am currently trying to arrange a cancellation of order however as the website states you can only cancel via phone and have 1 cooling off day period... I have tried calling 3 x and sat on hold for at least 20 minutes each time with no answer although I continue to receive emails from the company regarding my order and how the book won't be in stock for some time and how payment can't be processed without further detail.... Company needs to be more easy to contact...
Nowhere near expected delivery time....
Ordered my book on the 11th - it arrives on the 23rd. This is not the 3 -4 working days as advertised. Is this your issue or Australia post ?? Won't be using Booktopia again.
This is very disappointing as I have not received either items. Really disappointing! I will check with Post Office but received no card either.
I cannot believe it takes over a week for an item to get from Sydney to Wollongong. There is a promise on the website of next day service well I ordered my item on Thursday 12th April and it is now the 20th April and still no sign of my item. I will not order from this website again would be quicker to go to a real bookshop and order.
probably wouldn't use again
Decided to use booktopia as I was informed if in stock, my books would be shipped the next day and I would get them within the week and I didnt want to wait two weeks to get them from the UK off another site. Put my order in on the 5th it is now the 17th and I still have not received them. While I understand that there can be delays, I would expect the customer service to be much better. They seem polite and helpful when talking to them, but twice I was told they would look into it and get back to me that avo and that never happened. Maybe more customer services people are needed in NZ as twice I have called and have had to wait over an hour for someone to answer my call. On the plus side I was offered free shipping and the books are a good price.
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