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BoozeBud.com

BoozeBud.com

2.5 from 253 reviews · View Statistics

Reviews

2.4

9 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    2.5 (6)
  • Return Claim MadeYes (9) · No
  • Customer Service
    2.0 (6)
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Andy

AndyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

DEAL NOT AS ADVERTISED

published

People be aware, I ordered 6 by 1 litter vodka Belvedere,but when parcel arrived there were 6 by 0.7 litre with illumination. I know prices by heart. I only ordered because it was good advertised deal for 1 litre and I would never buy bottles with illumination for such a ridiculous expensive price for 0.7 litre. As soon,as I got parcel,I went to website-the deal disappeared. Probably other thousand people been ribbed off

Customer Service
Product Quality
Return Claim MadeYes
1 comment
BoozeBud
BOOZEBUDBoozeBud
Wayne Taylor

Wayne TaylorMetropolitan Adelaide, SA

  • 9 reviews
  • 4 likes

Crap service

published

Ordered 3 cartons of beer. Delivery day came and no beer. Received an email to say it had been delivered. Looks like the idiot has either delivered it to the wrong address or kept them himself. On top of that you cannot contact them > when sending a message they advise they will be back in touch in 2 business days. What a crap service

Customer Service
Product Quality
Return Claim MadeYes
2 comments
BoozeBud
BOOZEBUDBoozeBud
Wayne Taylor
Wayne Taylor

I am now almost a week past the last comment and no goods delivered still. No word on when they will be delivered. And the tracking app from Aus Post requires a post code of the origin before it works. Any help there?

Do not use BoozeBud if you live in W.A.

published

Ordered $670 worth of booze on the 20 March 20 given eta 27 March 20 still didn’t get it by today 10 April 20. Obviously failed all of the etas due to Coronavirus. I’m now told I won’t get a refund until the returned goods have been received..I’ve been scammed. Didn’t see the goods as advertised (they simply should halt trading as Australia post aren’t capable) and now my money is reliant on a broken supply chain for goods return, when will that be? They couldn’t deliver, and now I’m at their mercy. Do not use BoozeBud

Customer Service
Product Quality
Return Claim MadeYes
1 comment
BoozeBud
BOOZEBUDBoozeBud
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Maracyline A.

Maracyline A.Greater Melbourne (Outer), VIC

Prompt response and excellent customer service

published
Customer Service
Product Quality
Return Claim MadeYes
1 comment
BoozeBud
BOOZEBUDBoozeBud

STEER CLEAR! Incompetent customer service

published
Customer Service
Return Claim MadeYes
2 comments
BoozeBud
BOOZEBUDBoozeBud

I appreciate the call from one of your directors, but it shouldn't take being contacted by a member of management to be shown respect. Customer service should exist at all levels of an organisation.

Zen Ore

Zen OreSydney, NSW

Good Value, GREAT Service

published

I've purchased 3 cases of beer and a bottle of whisky.
I didn't like one the beers (I thought it was faulty).
Sent a message through the website.
Got a reply and a credit to my account the same day.
These guys will certainly get my business!

Return Claim MadeYes
Catherine

CatherineSydney, NSW

Appalling Customer Service and Charged Incorrectly

published

I took advantage of a 'BDAY15' promotion to get free shipping. I was charged shipping for my $200+ order! My 'next day' delivery ended up being next week! My numerous emails sent to BoozeBud asking for them to update my delivery address (so I could get my order sooner) was a complete waste of time and not actioned and I was issued a 'BoozeBud CREDIT' for the delivery charge rather than having the fee refunded back onto my credit card. Be extremely wary when placing online orders - no one at BoozeBud is willing to go above and beyond to assist their customers. Oh, and if you are charged incorrectly, you will be issued with a credit, Not a refund.

Customer Service
Return Claim MadeYes
Fra

FraHobart, TAS

Wrong beers, lost money, no reply

published

I ordered a 4 pack of the Pirate Life Mosiac IPA, they delivered a 6 pack of the Pirate Life Pilsner. This product is $8 cheaper. I emailed them about this on Wednesday, it is now Sunday. No reply.

Product Quality
Return Claim MadeYes
EM. K

EM. K

  • 2 reviews

Good service, best prices, great selection

published
Product Quality
Return Claim MadeYes
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Questions & Answers

Kev mc

Kev mcasked

Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble

No answers
Wayne Taylor

Wayne Taylorasked

How do I get a return? I want my money refunded please.

No answers
Waldo

Waldoasked

I read the you match the lowest price. I looked at Wilde Pale Ale $78, Fist Choice advertises $42. that's a big difference.
Jeff

No answers

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