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BoozeBud.com

BoozeBud.com (page 4 of 13)

2.5 from 253 reviews · View Statistics

Reviews

2.5

253 reviews
5
(71)
4
(11)
3
(11)
2
(30)
1
(130)
  • Product Quality
    3.2 (89)
  • Return Claim MadeYes (9) · No (102)
  • Customer Service
    2.4 (89)
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Reviewer Photos & Videos

Don't waste your time

published

This delivery company is Pathetic...took over a week to deliver my beer & Vodka. Came in 2 seperate packages 3 days apart... If they had told us this before making the order, I would get BWS to deliver instead.

1 comment
BoozeBud
BOOZEBUDBoozeBud
Nath

Nath

  • 6 reviews
  • 1 like

Poor form

published

Made an order over 20 days ago. Still hasn't left Sydney. I have ordered parcels from multiple other suppliers at this time and received them in due time. Can also order from china faster.

1 comment
BoozeBud
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Ali

AliSydney, NSW

Arrived as promised

published

Ordered and delivered exactly as promised in the afternoon timeslot; pricing also competitive. Ordered 3 x gins + a Barcardi; packaged safely. Normally don't do a review but I can see recent transactions have had a problem with delivery so I wanted to let others know that it isn't everyone.

1 comment
BoozeBud
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I only received one of the three cases i ordered.

published

I only received one of the three cases i ordered and no contact number to follow up.
There is no reason given to why they have charge me for 3 and left only 1 at my door. I have been charged in full.

2 comments
BoozeBud
BOOZEBUDBoozeBud
Dean C
Dean C

Thank you for the response. Yes the delivery company did deliver in full over several days. Please advise in future if this is to be the situation so we can avoid undue stress chasing the order. thanks

How can a "customercentric" business not have a phoneline??

published
1 comment
BoozeBud
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Luca C.

Luca C.Sydney, NSW

  • 3 reviews
  • 2 likes

After a lot of troubles BoozeBud solved all the issues.

published

I received everything I order and the prices are very good.
If BozzeBud will improve the order management and the delivery delays (I recon due also to the COVID-19 issue at moment) you will be a 5 star service!

1 comment
BoozeBud
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P. A. T.

P. A. T.Perth, WA

  • 2 reviews
  • 1 like
  • Verified customer

Where is my order?!

published

Do not order from this company!! Have contacted Boozebud through Catch and Facebook and no replies. I placed an order through Catch, which was 17 days ago. I still haven’t received the 2 cartons of beers I ordered and Aus Post tracking still says it hasn’t been collected either. I’ve read your reviews on product reviews and I see so many of your customers have had the exact issue! I needed these by April 3rd and still don’t have them. I understand deliveries are delayed atm due to the covid situation but I’ve had other packages from Sydney and Melbourne ordered after this order from you and still received those packages all within a reasonable timeframe.

Can I please get a refund instead? The wait period is just ridiculous.

1 comment
BoozeBud
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Veronica H

Veronica HSouth East Queensland, QLD

No Contact regarding missing delivery

published

I have received 2 out of 3 of my parcels for my order #266605. I have made contact twice (Untitled ticket 215063). Can you please advise what is happening as it has been a long time since my original order was placed (26th MarcH)

2 comments
BoozeBud
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Veronica H
Veronica H

I have only received I of my 2 parcels. Can you please follow up for me?

Emma V

Emma VGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Where is my order?

published

I’ve emailed, and sent a message via Facebook however neither have been responded to.
It’s my brother in law’s birthday today - and being Good Friday, I would’ve thought that placing an order on the 31st March was sufficient time for delivery.
It hasn’t arrived to him and the Auspost tracking site shows the courier had collected on the 2nd April.
My reference is: 216691
Order #: 269072

I’d really appreciate a response this time around seeing as you don’t have a contact number.

1 comment
BoozeBud
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Jess

JessGreater Melbourne (Outer), VIC

  • 2 reviews
  • 7 likes
  • Verified customer

12days later & only 1 of 4 items have arrived

published

After 12days I am yet to receive any of my wine! (Order #268917) The delivery driver assured me it would arrive in subsequent delivery however on the site it refers to my order as a past delivery that has been delivered! No reply yet to my email & nil communication. Very upsetting, I just want a refund.

3 comments
BoozeBud
BOOZEBUDBoozeBud
Jess
Jess

Please do so immediately. I’ve had no responses from any of my emails. It appears your company only responds to online reviews & not internal communications.

BoozeBud
BOOZEBUDBoozeBud

Never turned up after taking my money! Don’t order with booze bud

published

Don’t go with booze bud. They have no customer service contact number and emails go unanswered!! Wondering if the majority of my order is even still coming after a small part arrived but the bulk of the order was missing and still is!! My account online shows up that it has all been delivered! Just a phone call or email to say they know where it is would go a long way. ROBBERS

2 comments
BoozeBud
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Hayley
Hayley

Funny how taking to this page generates a response..... I have written to the above email numerous times! Please contact me?????!

Pauline

PaulinePerth, WA

Fast delivery....NOT

published

Ordered item for my son and fiancee who had had their wedding cancelled 4 days prior to the event. Two weeks later it has not been delivered. Never again. Appreciate current pandemic may cause delays but please don't advertise fast delivery when you can't come up with the goods. A very disappointed customer.

1 comment
BoozeBud
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Do not use BoozeBud if you live in W.A.

published

Ordered $670 worth of booze on the 20 March 20 given eta 27 March 20 still didn’t get it by today 10 April 20. Obviously failed all of the etas due to Coronavirus. I’m now told I won’t get a refund until the returned goods have been received..I’ve been scammed. Didn’t see the goods as advertised (they simply should halt trading as Australia post aren’t capable) and now my money is reliant on a broken supply chain for goods return, when will that be? They couldn’t deliver, and now I’m at their mercy. Do not use BoozeBud

1 comment
BoozeBud
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K Lou

K LouGreater Melbourne (Inner), VIC

Noooope

published
1 comment
BoozeBud
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Andrew Beer Drinker

Andrew Beer DrinkerGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Don't advertise same day delivery when it's an impossibility

published

Hi,
I ordered same day delivery mid morning yesterday, was told that it would arrive 6-9pm that evening. Please stop advertising same day delivery when it's probably an impossibility at this time, (givern Covid-19) it's feels like a deceptive practice. Very dissappointed, should not set unreachable expectations. Would aviod a lot of angst if you were upfront about not being able to same day deliver at the moment. Especially potentially charging extra for same day delivery. I am luckv as that fee was waived due to your special first time offerring.

1 comment
BoozeBud
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Great delivery

published

Ordered Saturday received Wednesday as requested for a very good price VB at $10 carton cheaper than Dan Murphys you van't do better than that. !!!!!!!!!!!! Only first order but will certainly use it again

1 comment
BoozeBud
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Glenn

GlennPerth, WA

Very disappointing. Do not use if you live in WA

published

I am still waiting to receive my order that I placed 18 days ago. I have sent 2 queries and had no response. There is very limited information during the order process highlighting the delivery methods. There are plenty of delivery options in WA now offering free delivery and takes 1-2 days

1 comment
BoozeBud
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Christine

ChristineCabarita Beach

  • 2 reviews

Damaged goods.

published

I ordered 2 weeks ago and today rang the PO as my goods said it was on board for delivery 1 week ago. Apparently some bottles have been broken and I am the one who has to contact Boozebud to contact Aust. post to instruct them what they want done in regards to the broken bottles. Pretty hard when I can’t find a phone number. Have left a message on email for someone to contact me. Will be cancelling payment on PayPal if. Or contacted within 48 hours.

1 comment
BoozeBud
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Chris

Chris

  • 3 reviews
  • 1 like

hopeless

published

Still waiting for my order over a week ago. I have contacted them numerous times without a reply. When I ordered I asked if it would be delivered before the weekend and (Luke) mentioned it’s 1-2 for where I live. Save yourself time and go to Dan Murphy’s

2 comments
BoozeBud
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Chris
Chris

7 days still waiting.

published

7 days still waiting. Got a discount and free delivery for first order which made the slabs quite cheap. Will certainly be the last. Easier just to go past Dans and get a cold slab when I need it and pay the extra 10 bucks. After 12 days finally got one box of beer of the 4 I ordered. Still waiting.

4 comments
BoozeBud
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davin f.
davin f.

Just today got one box of the 4 ordered. Order 265548

davin f.
davin f.
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Questions & Answers

Kev mc

Kev mcasked

Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble

No answers
Wayne Taylor

Wayne Taylorasked

How do I get a return? I want my money refunded please.

No answers
Waldo

Waldoasked

I read the you match the lowest price. I looked at Wilde Pale Ale $78, Fist Choice advertises $42. that's a big difference.
Jeff

No answers

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