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BoozeBud.com

BoozeBud.com

2.3 from 363 reviews · View Statistics
See the Best Wine & Liquor Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by BoozeBud

Reviews

  • Product Quality
    1.6 (80)
  • Return Claim MadeYes (14) · No (94)
  • Customer Service
    1.2 (113)
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Reviewer Photos & Videos

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Gabriel B
Gabriel BGreater Melbourne (Metropolitan), VIC

Bought on ebay never delivered

published

Bought 2 items on eBay 3 weeks ago. No update on auspost for 18 days. Boozebud just sends robotic messages and doesn't respond to eBay disputes. Also lied about raising an enquiry with auspost. Absolutely pathetic service. You'd be better trying to have a drink from your toilet than using these clowns. At least dan murphy's gives you your booze when you give them your money. Where is my money you absolute scammer?

Product Quality
1/5
Customer Service
1/5
Jake
JakeGreater Melbourne (Metropolitan), VIC
  • 15 reviews
  • 3 likes

I never got my order

published

I ordered nearly 4 weeks ago in time for a party and the order never arrived. I understand there is a delay with deliveries Australia wide but 4 weeks is ridiculous and I had no update from Boozebud. I had to reach out multiple times for assistance. Eventually I got an email saying that I can collect it from the post office which is 20 minutes from my house and had no attempt to deliver (again this was more Aus Post than Boozebud) but I would never order again as I had to reach out to customer service a number of times and very little assistance was offered. No escalation. No assistance and didnt even get what I ordered.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
BOOZEBUDBoozeBud
Marie
MarieSouth East Queensland, QLD
  • 15 reviews
  • 10 likes

Did not deliver

published

Boozebud keep sending me emails about their deals but that is so optimistic when they did not deliver the first order I made with them.

I won't be buying off Boozbud again.

Bite me once but you won't get to scam me twice.

Product Quality
1/5
Customer Service
1/5
BoozeBud
BOOZEBUDBoozeBud
Marie
Marie

I was surprised to get a refund so quickly. Thank you

Angela
AngelaVictoria
  • 2 reviews

Waiting for weeks for my order!

published

Placed an order with booze bud, only to be let down with water not arriving for two weeks. Very disappointing experience, absolutely no customer service as they only have a robot to answer your questions which is ridiculous! No phone number, no email that you can write to. A very disappointing service. Dan Murphys will deliver when they say they will, and I will never ever return to the site given the delays and the incredibly poor customer service

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
BOOZEBUDBoozeBud
Angela
Angela
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Richard W.
Richard W.
  • 2 reviews

More like BoozeDud

published
Product Quality
1/5
Customer Service
1/5

Shipped the wrong wine and refuses to fix it

published

I bought 5 bottles of wines and 3 of 5 they sent to me are wrong. Reached out to their customer service Milly and they refused to acknowledge the issue kept delaying the resolution it has been close to 2 weeks now still no sight of the wines I paid for!

Customer Service
1/5
Incentivised Review No
BoozeBud
BOOZEBUDBoozeBud
Choong
Choong

Hi, yes that is my order number and no I still have not received the right wines that I paid for as at today.

BoozeBud
BOOZEBUDBoozeBud

Hi Choong,

We are so sorry. Our customer service team is on the case and should be in contact with you to resolve shortly :)

PARISA
PARISA
  • 2 reviews
  • 1 like

DONT GO NEAR

published

Waste of time. Go to their competitors. They cant do the basics of their order which is delivering alcohol. I tried three times. STAY AWAY.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
BoozeBud
BOOZEBUDBoozeBud
  • Verified

Misleading advertising

published

Purchased 3 x Crown Ambassadors expecting to receive the product they had displayed on their website (see 1st & 2nd image attached) but instead received recapped bottles, seals missing, and individual numbers and COA removed. If you plan on purchasing a premium product from BB, I recommend reaching out to them first to confirm exactly what it is you'll receive.

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Product Quality
1/5
Customer Service
3/5
BoozeBud
BOOZEBUDBoozeBud
Ad S.
Ad S.Greater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like

They will give you a wrong delivery date range just to get the order in.

published

Everybody in Victoria knows that Auspost is struggling to keep up the orders for last couple of months, still Boozebud will give you a wrong indication just to get the orders in. Don't plan your events by relying on these guys, they don't even take accountability for that when you contact them.

Customer Service
1/5
Incentivised Review No
BoozeBud
BOOZEBUDBoozeBud
Ad S.
Ad S.
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jane
janeGreater Melbourne (Outer), VIC

Order never arrived

published

Order never arrived, waiting for the slow customer service to responded to help me out. I understand covid has times being delayed but dont advertise that you can still deliver in the time slot and make your customers pay more.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
BOOZEBUDBoozeBud
  • Verified

First and last time!

published

Order for Fathers Day gift placed 25 Aug and still not delivered 27 September! Would never recommend or use this company again. So disappointing.

Product Quality
1/5
Customer Service
1/5
BoozeBud
BOOZEBUDBoozeBud

Half my order never arrived

published

Ordered several beers last month. Less than half arrived and the order says it’s been delivered. Customer support were unhelpful and stated orders can be split in half and that the second half would come. It never did. Wasted $125. 0/10 would not recommend this service.

Product Quality
1/5
Customer Service
1/5
BoozeBud
BOOZEBUDBoozeBud
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Mary
MarySydney, NSW

DO NOT BUY FROM

published

First time buyer and last. I ordered on the 25 Aug a case of beer and spirits. Within a week u got my beer. It is now 17 Sept and i still haven't recieved my spirits. I have tried contacting them a few times now with no response. The customer service is non exsistent. If i had of known and read the reviews i would've never purcahsed from them

Product Quality
1/5
Customer Service
1/5
BoozeBud
BOOZEBUDBoozeBud

Hey there Mary,

Seems as though our customer service team has resolved this for you , please feel free to reach out if you need anything else :)
Cheers, BoozeBud

Maria
MariaCanberra Central 2601, ACT

Poor customer service. Delivery sucks

published

I made 16 different orders last 7 Sep for a company virtual event that was supposed to happen on Friday, 17 Sep. the website said these will be delivered between 14-15 Sep. Up to this day, not a single beer has been received by any of the recipients. I obviously had to reschedule the event as we have no drinks. Customer service just keep saying that it’s with Auspost. Im really disappointed and will not order from you again. I will be calling you tomorrow for a refund!

Customer Service
1/5
Incentivised Review No
BoozeBud
BOOZEBUDBoozeBud
Mark
MarkIllawarra, NSW
  • 2 reviews
  • 1 like

Bait and switch

published

Offered free delivery for the 1st order. Put my payment details in and they say - sorry extra $19 for delivery please
I live a whole 30 minutes from "Greater Sydney" - so not exactly remote!
Contact them & they say bad luck - that's how it is. Exclusion isn't in the T&C's
.. I log in, and the offer is still there! Unethical

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Incentivised Review No
Return Claim MadeNo
BoozeBud
BOOZEBUDBoozeBud
Mark
Mark
Page 1 of 9

Questions & Answers

Pam
Pamasked

Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...

2 answers
BoozeBud
BOOZEBUDBoozeBud

Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at info@boozebud.com
Cheers

Sandrs
Sandrs

What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!

Kev mc
Kev mcasked

Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble

No answers
Wayne Taylor
Wayne Taylorasked

How do I get a return? I want my money refunded please.

No answers
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