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BoozeBud.com

BoozeBud.com

2.3 from 385 reviews · View Statistics
See the Best Wine & Liquor Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by BoozeBud

Reviews

  • Product Quality
    1.7 (64)
  • Return Claim MadeYes · No (105)
  • Customer Service
    1.2 (87)
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Darcy H.
Darcy H.Greater Melbourne (Metropolitan), VIC

Same-day shipping is a sham.

published

Ordered Same-Day shipping late on Friday (So it would arrive Saturday) it's now Monday and the thing hasn't even been dispatched yet.

Incentivised Review No
Return Claim MadeNo
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Deanne
DeanneGreater Melbourne (Metropolitan), VIC

Disgusted and sending a complaint to ACCC

published

How can any business provide an option to receive same day delivery and then send via parcel post. When a customer spends so much on items trusting they will arrive within the time allotted but to find out not only will it not be sent same day but only sent parcel post which will take days. False and misleading information given at time of purchase… had the terms and conditions mentioned that this may not happen within the time frame allotted a decision to go somewhere else could’ve been made by the consumer at the time of purchase.

Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
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M L.
M L.Greater Melbourne (Inner), VIC

No show

published

Ordered with same day delivery window of 1-6. But never came and no tracking. It was supposed to be a gift - 18 yo whiskey- but ended up buying another one in Dan Murphys. I want a refund and dont bother delivering my order. Delete the same day option if you cant deliver!!!!!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Meg h
Meg hSouth East Queensland, QLD

No delivery, poor customer service, unreliable

published
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
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No delivery

published

Paid $12.95 for a specific delivery window and the item didn't show until 3 days past the delivery time. Tried calling the delivery service and no answer on the phone. Avoid this company for time-sensitive deliveries.

Also no customer service phone #

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Edmund Hill
Edmund HillSydney, NSW
  • 3 reviews
  • 2 likes

Pure Garbage

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Hoffy
HoffyGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like
  • Verified

Don't Touch Them

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Hoffy
Hoffy
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Jade
JadeSydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Terrible Service on behalf of Australia Post

published

Have ordered multiple times giving BoozeBud the benefit of the doubt. The first time my estimated delivery time was 8am - 6pm & the driver came at 1am knocking repeatedly on my door waking my family up. Ordered once more and hung around waiting for my order to arrive between the ETA given to me by BoozeBud and the order never arrived. When you go to follow up, there’s no contact number and you can only submit a form which they take days to get back to you. Really overall terrible service. I would steer clear.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Nathan W.
Nathan W.Sydney, NSW

Didn't arrive

published

Ordered through the website for it to say it'd be delivered the next day. Even recieved a tracking link which said it was delivered, however, my order still hasn't actually arrived.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
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PB2
PB2Sydney
  • 2 reviews

Where’s my order? Wish I reviewed this site before using these guys.

published

My order was due for delivery between 6-10pm. It’s 10.40pm. Can’t contact anyone. Order hasn’t even been collected / despatched. No contact number. What a sham of a company.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
PB2
PB2
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Daniel
DanielSydney, NSW
  • 13 reviews
  • 4 likes
  • Verified

Never dispatched. No contact

published

Pretty common theme with this place. Ordered for deliver on 3 Dec, but never arrived. Contacted them 2 weeks later and they say it’s Australia posts fault for not picking it up and they “can’t force Australia post to pickup a package”. Do a little more research and it seems Boozebud cancelled the order 4 days after I paid (but no refund). Bit of backwards and forwards and they say that now it’s out of stock so they can’t send it. Quick look on the website and it’s in stock, but back at full price. Staff totally lie to customers. They’re either massively dishonest, or are so disconnected they just don’t care. Still waiting on a manager to get back to me. Real stuff around when you’re ordering Christmas presents! Never again

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Daniel
Daniel
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
cholimon
cholimonSydney, NSW
  • 3 reviews
  • 3 likes

Tracking order cancelled

published

Purchased 2 items on Sunday 5th December with a note saying delivery 7th December and giving a tracking number
Not delivered and on 8th December order cancelled by company with no correspondence from boozebud
Requested refund and will not be buying again

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
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Jake
JakeGreater Melbourne (Metropolitan), VIC
  • 16 reviews
  • 3 likes

I never got my order

published

I ordered nearly 4 weeks ago in time for a party and the order never arrived. I understand there is a delay with deliveries Australia wide but 4 weeks is ridiculous and I had no update from Boozebud. I had to reach out multiple times for assistance. Eventually I got an email saying that I can collect it from the post office which is 20 minutes from my house and had no attempt to deliver (again this was more Aus Post than Boozebud) but I would never order again as I had to reach out to customer service a number of times and very little assistance was offered. No escalation. No assistance and didnt even get what I ordered.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Angela
AngelaVictoria
  • 2 reviews
  • 1 like

Waiting for weeks for my order!

published

Placed an order with booze bud, only to be let down with water not arriving for two weeks. Very disappointing experience, absolutely no customer service as they only have a robot to answer your questions which is ridiculous! No phone number, no email that you can write to. A very disappointing service. Dan Murphys will deliver when they say they will, and I will never ever return to the site given the delays and the incredibly poor customer service

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Angela
Angela
Similar opinion? Write a review on ProductReview.com.au!
jane
janeGreater Melbourne (Outer), VIC

Order never arrived

published

Order never arrived, waiting for the slow customer service to responded to help me out. I understand covid has times being delayed but dont advertise that you can still deliver in the time slot and make your customers pay more.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

Shane M.
Shane M.asked

Hey mate do you deliver to Brisbane

2 answers
William S.
William S.

Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.

BoozeBud
James G.BoozeBud

Hi Shane,

We sure do!
Pop your address in our delivery calculator for ETA's
https://www.boozebud.com/account/delivery

Kind regards,
BoozeBud

Pam
Pamasked

Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...

2 answers
BoozeBud
James G.BoozeBud

Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at info@boozebud.com
Cheers

Sandrs
Sandrs

What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!

Kev mc
Kev mcasked

Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble

No answers
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