1 photo
BoozeBud.com

BoozeBud.com

2.3 from 383 reviews · View Statistics
See the Best Wine & Liquor Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by BoozeBud

Reviews

  • Product Quality
    1.8 (104)
  • Return Claim MadeYes (16) · No (124)
  • Customer Service
    1.2 (141)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Still waiting???

published

It specified delivery in a week, it’s been 3 weeks and still not here. I couldn’t find the specific wine in stock anywhere but booze bud so lm guessing they didn’t have stock either but keep pushing delivery date back until they do.

Product Quality
2/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
colc
colcAU
  • 9 reviews
  • 11 likes

Never again

published

My order was promised between 1pm and 6pm which did not happen. Had a house full of visitors and no wine, had to rely on guests to go shopping for me.
ORDER ARRIVED 9.25PM, Back to Dan for me.

Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
M L.
M L.Greater Melbourne (Inner), VIC

No show

published

Ordered with same day delivery window of 1-6. But never came and no tracking. It was supposed to be a gift - 18 yo whiskey- but ended up buying another one in Dan Murphys. I want a refund and dont bother delivering my order. Delete the same day option if you cant deliver!!!!!

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Meg h
Meg hSouth East Queensland, QLD

No delivery, poor customer service, unreliable

published
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Wine & Liquor Shops

Find out how BoozeBud.com compares to other Wine & Liquor Shops

Know better, choose better.

Compare all
  • Verified

Promises much. Delivers little.

published

Charges eye-watering delivery fees to Tasmania. 17 days ago still no sign of my parcel. Poor show. When you’re competing with bottle shops you need to do better.

Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

No delivery

published

Paid $12.95 for a specific delivery window and the item didn't show until 3 days past the delivery time. Tried calling the delivery service and no answer on the phone. Avoid this company for time-sensitive deliveries.

Also no customer service phone #

Product Quality
1/5
Customer Service
1/5
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Edmund Hill
Edmund HillSydney, NSW
  • 3 reviews
  • 2 likes

Pure Garbage

published
Product Quality
1/5
Customer Service
1/5
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

No show, no delivery, terrible service, SHAM of a company

published

Ordered a delivery meant as a Christmas present. Chose same day delivery only to have it marked as delivered but the items were NOT delivered. Items were only picked up by delivery person at 5pm when the delivery timing stated 1 to 6pm. My recipient waited all day for it only for it to be marked delivered at 8 something pm. They Ruined my Christmas surprise. Very disappointing service. Very low standards. Avoid at all cost.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Hoffy
HoffyGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like
  • Verified

Don't Touch Them

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Hoffy
Hoffy
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Wine & Liquor Shops

Find out how BoozeBud.com compares to other Wine & Liquor Shops

Know better, choose better.

Compare all
Jade
JadeSydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Terrible Service on behalf of Australia Post

published

Have ordered multiple times giving BoozeBud the benefit of the doubt. The first time my estimated delivery time was 8am - 6pm & the driver came at 1am knocking repeatedly on my door waking my family up. Ordered once more and hung around waiting for my order to arrive between the ETA given to me by BoozeBud and the order never arrived. When you go to follow up, there’s no contact number and you can only submit a form which they take days to get back to you. Really overall terrible service. I would steer clear.

Product Quality
3/5
Customer Service
1/5
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Nathan W.
Nathan W.Sydney, NSW

Didn't arrive

published

Ordered through the website for it to say it'd be delivered the next day. Even recieved a tracking link which said it was delivered, however, my order still hasn't actually arrived.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Tiff M.
Tiff M.North Queensland, QLD
  • 2 reviews

Terrible customer service

published

Error made on shipping and contacted the company straight away to change from standard to express. They refused to cancel the order and told me all I could do was return the order for a refund. Their website states there is a "small window" for changes to orders, and I contacted them immediately. Why would a company pay yo ship and order, then pay to return it instead of just cancelling the order???????? Wish I had read reviews here before ordering.

Customer Service
1/5
Incentivised Review No
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Wine & Liquor Shops

Find out how BoozeBud.com compares to other Wine & Liquor Shops

Know better, choose better.

Compare all
PB2
PB2Sydney
  • 2 reviews

Where’s my order? Wish I reviewed this site before using these guys.

published

My order was due for delivery between 6-10pm. It’s 10.40pm. Can’t contact anyone. Order hasn’t even been collected / despatched. No contact number. What a sham of a company.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
PB2
PB2
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Daniel
DanielSydney, NSW
  • 13 reviews
  • 4 likes
  • Verified

Never dispatched. No contact

published

Pretty common theme with this place. Ordered for deliver on 3 Dec, but never arrived. Contacted them 2 weeks later and they say it’s Australia posts fault for not picking it up and they “can’t force Australia post to pickup a package”. Do a little more research and it seems Boozebud cancelled the order 4 days after I paid (but no refund). Bit of backwards and forwards and they say that now it’s out of stock so they can’t send it. Quick look on the website and it’s in stock, but back at full price. Staff totally lie to customers. They’re either massively dishonest, or are so disconnected they just don’t care. Still waiting on a manager to get back to me. Real stuff around when you’re ordering Christmas presents! Never again

Product Quality
1/5
Customer Service
1/5
BoozeBud
James G.BoozeBud
Daniel
Daniel
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
cholimon
cholimonSydney, NSW
  • 3 reviews
  • 3 likes

Tracking order cancelled

published

Purchased 2 items on Sunday 5th December with a note saying delivery 7th December and giving a tracking number
Not delivered and on 8th December order cancelled by company with no correspondence from boozebud
Requested refund and will not be buying again

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
James G.BoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Shane M.
Shane M.asked

Hey mate do you deliver to Brisbane

2 answers
William S.
William S.

Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.

BoozeBud
James G.BoozeBud

Hi Shane,

We sure do!
Pop your address in our delivery calculator for ETA's
https://www.boozebud.com/account/delivery

Kind regards,
BoozeBud

Pam
Pamasked

Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...

2 answers
BoozeBud
James G.BoozeBud

Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at info@boozebud.com
Cheers

Sandrs
Sandrs

What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!

Kev mc
Kev mcasked

Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble

No answers
See all BoozeBud.com questions

Get an answer from our members and BoozeBud representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.