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BoozeBud.com
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- 3 reviews
- Verified
Don’t pay for the express
Saturday I needed to get a present for my father. I paid extra for delivery Monday.
Monday night the courier couldn’t contact me so he left unfortunately, not sure why he didn’t ring the door bell.
Was expecting it to come Tuesdays as the booze bud states in delivery policy
Unfortunately no show,
After a few email back and forth I finally got it Wednesday, a day after I needed it :(
The exact thing happened to me last Easter
Buy elsewhere - hassle !!
Ordered some seltzers and margaritas and paid for same day delivery between 6-9pm. Got a notification of attempted delivery at 11pm to a completely different suburb. Rang Star Trek the next day and they advised my order number wasn’t correct. Spoke with Booze Buds who refunded my shipping (very considerate) and I told them when I would be home next day during the day for delivery. Got a message the next night at 10:30pm from Star Trek saying attempted delivery - no one home (I was home) - then a buzz/knock at our door for our alcohol at 10:40 w...
Read morehen we’re in bed- sorry that is just too late seeing as I gave an alternate day even though they got the delivery wrong. Not sure if it’s Boozebuds or their delivery but won’t be ordering from them again from the hassle .Hi Kate,
Thanks for getting in touch and detailing your experience. Our sincerest apologies for what sounds like an extremely frustrating series of events. I'm hoping you could please let me know your order number so I can follow this up for you?...
Read more Kind regards, BoozeBud- 2 reviews
- 1 like
- Verified
Seriously awesome service & great prices!
Very, Very happy with my order from BoozeBud! Initially, when I ordered online, I contacted their customer service as I needed help in deciding on a whiskey - had a great recommendation from them which I ordered. I also got great discounts and their site has awesome deals as well. Chose which day I wanted it delivered and got it on the exact day and packed really well. Cannot be happier with my order. I will definitely be ordering from them again!
- 2 reviews
- 2 likes
Great Experience
Ordered two bottles of spirits and some seltzers. Got 10% off and free shipping. Arrived a couple of days before the original ETA. No complaints here
Hi Michael,
Thanks for the great feedback! Very glad to hear your order arrived quicker than expected, too. ...
Read more Kind regards, BoozeBudFind out how BoozeBud.com compares to other Wine & Liquor Shops
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- 2 reviews
- 3 likes
Big surprise to find such a great service!
Order delivered exactly on time, contents were perfect and just what I'd ordered. I will use these guys again for sure. Melbourne, outer suburbs.
Non stop spam messages
The items I ordered were delivered on time and as requested, so kudos for that. However, literally the day after I ordered from these guys, I've been inundated with scam sms' every day, always from a different number. Hence the 2 star rating. Either your security is absolute garbage, or you knowingly onsell customer data to a 3rd party.
So BEWARE, you will be relentlessly spammed if you order from these guys!
Hi Dave,
Thanks for leaving us a review here. However, I'm concerned about these spam messages you're referring to. We do indeed send SMS offers out (can opt out anytime), but they'll always come fro...
Read morem the same number with the sender name "BoozeBud". Further, our customer engagement platform complies with ISO27001 for maximum security.Still waiting???
It specified delivery in a week, it’s been 3 weeks and still not here. I couldn’t find the specific wine in stock anywhere but booze bud so lm guessing they didn’t have stock either but keep pushing delivery date back until they do.
Hi Rick,
Very sorry to learn your order has been delayed this long. Would you mind passing along your order ID? I'd be more than happy to look into this for you. Alternatively, you can reach out to o...
Read moreur customer service team (info@boozebud.com) and they'll be able to track the issue causing the delay or arrange a refund/replacement.- Verified
Promises much. Delivers little.
Charges eye-watering delivery fees to Tasmania. 17 days ago still no sign of my parcel. Poor show. When you’re competing with bottle shops you need to do better.
- 2 reviews
Cider advent calendar
I ordered the cider advent calendar as a surprise for my husband (of course I had to order one for myself to make it sociable). I ordered it early (maybe October) and they was delivered mid November just as I was told. I must admit after reading some other reviews I probably wouldn’t have ordered had I seen them at the time. We have really enjoyed our daily cider, we’ve had a couple we haven’t liked but that is to be expected with this type of thing. When we have a cider we take the next days one out and put it in the fridge because I don’t have room to put 2 big boxes in the fridge. I would definitely order again and todays is so far my favourite.
Hi Lee,
Thanks for your order, and glad to hear you're enjoying the cider Advent!...
Read moreEnjoy the lead-up to number 25 :) Kind regards, BoozeBudFind out how BoozeBud.com compares to other Wine & Liquor Shops
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- 4 reviews
- 1 like
- Verified
Much easier to buy from a retail shop.
I was drawn to making my purchase due to the discounts being offered at the time. My goods were dropped off outside the listed delivery times and were signed for by a neighbouring business. I was just lucky enough they were honest and delivered my items to me the following day. I notified BoozeBud of the situation as only 5 of the 6 items were delivered.5 days later and I'm still waiting for the last item to arrive. This seems to be a courier issue more than the seller themselves but, it has made me think twice about buying this way again. Next time I'll keep a look out for special buys at my local bottle shops.
Hey there legend!
We apologise wholeheartedly for the delays you have experienced here....
Read more We know you love our fast delivery times and we are working around the clock to be with you as quickly and safely as possible. However this being said we would still like to find out what happened here and provide a resolution to this. If you could kindly drop a message here with your order number we can track this down for you and see what might have happened. Alternatively, feel free to direct email us at info@boozebud.com Cheers BoozeBudHello BoozeBud.
Bonnie has been in contact to chase the missing item with the freight company. She organised to resend the item to which I have now received. Thank you for taking the time to chase this up with me.
Regards,
Tim.
No worries, glad this has been sorted for you :)
- 3 reviews
Great value booze!
I have ordered many times from BoozeBud. They have some very unique items not available at your local bottleshop and offer great value - especially with their specials. Delivery is prompt and always on time. I have no hesitation in recommending BoozeBud for your alcohol.
Hey legend ! Thank you so much for leaving this review. We are so glad to hear you have had such a great experience :) We look forward to your next order ! Have a great weekend
- 3 reviews
Delivery issue handled well, great customer service
Had a delivery issue whereby StarTrack didnt follow instructions ie hide beer out of view, left gate open and had it stolen. Even though more a Startrack fault than Boozebud, Boozebud credited my account so i could reorder. Great customer service. Will use again. Also have good sales.
Hey legend ! Thank you so much for leaving this review. We are so glad to hear you have had such a great experience & we are so happy we could help here :) We look forward to your next order.
Cheers legend
Find out how BoozeBud.com compares to other Wine & Liquor Shops
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- 3 reviews
Second Order ...All Good
My second order with Boozebud and no complaints, delivered within time window chosen .
Also, well done by Startrack on delivery of items.
Legend ! Thank you for taking the time to leave this review.
We value your feedback & are super glad you have had this experience with us.
Glad we were able to get you your items on time :) ...
CAN NOT UNSUBSCRIBE…
Good deals.Quick service But NO CUSTOMER SERVICE. Bot chat, Instagram isn’t connected, and Facebook you can’t leave any feed back ???
Hey there Legend, Cheers for leaving this review. So sorry that this can be a little tricky when getting in contact with us. You can access our customer service team via our chat on our website, other...
Read morewise we are also available on Facebook messenger and Instagram direct :) . As well as this we can be contacted via email at info@boozebud.com & that way we can also give you a call once we grab your contact details ! Please let us know if you would like us to contact you via email CheersPurchased Shiraz got wrong year
Advert clearly showed 2015 vintage of Beresford Shiraz but got sent 2018. Turned out I Could have bought the 2015 vintage for slightly less at the local bottle shop! Don’t think I’d bother dealing with Booze Bud again. 2018 was ok but I didn’t order that!
Hey there Rob,
Oh no, we are so sorry about this. A human error on our end with the different advertising and we will fix this up asap. We are however glad that you enjoyed the 2018 :) . This being ...
Read moresaid please email us at info@boozebud.com & we can find a resolution for you.Questions & Answers
Where is my order????
Pathetic,unreliable company and will never use Boozebud again. Deliveries take weeks and so a very
disappointing result. Simply disgustng. Never bother with them.
Hi Paul,
Thank you for getting in touch and sorry to learn your order has not arrived as expected. Could you please let me know your order number so I can chase this up for you?...
Read more Kind regards, BoozeBud#817800
One of your colleagues was looking into it at the weekend past. Very poor communication.
Hey mate do you deliver to Brisbane
Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.
Hi Shane,
We sure do! ...
Read morePop your address in our delivery calculator for ETA's https://www.boozebud.com/account/delivery Kind regards, BoozeBudWhy does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of or...
Read moreders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at info@boozebud.com CheersWhat a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
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Hi Nick,
Thank you for taking the time to leave us this feedback and our sincere apologies for the lousy experience....
Read more In normal circumstances, if a StarTrack courier is unable to reach you at time of delivery, they automatically re-book the job on their PDA for the following day. However, this, as you say, did not occur. We've been following this up on our end and are in discussion with StarTrack couriers to try and ascertain why the delivery service promise was not kept. I have credited your account as consolation for the experience, in the hope you can unlock a great deal on your next order - which I'm sure will run according to plan. Kind regards, BoozeBud