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Don't expect your order in a hurry
9 days and still no sign of my order. I've sent 3 emails to try to get an ETA, only to receive 'it'll be on the way in the next few days' responses.
Don't run a promo if you can't meet customer demands.
Now owned by International giant
I'm not interested in lining the pockets of the international alcohol giant AB InBev which now owns Boozebud.com. I used to get all my beer orders from them. No more unfortunately. A real shame as they had a great range and good customer service.
Outdated, soon to expire beers being passed off under promo price garb
Outdated, soon to expire beers being passed off under promo price garb...they subsequently refunded the amount but thats not what I went to their site for.
Tried to sign up nothing worked. Back to Dan’s for me
Tried to sign up nothing worked
Waste of time had several attempts
Back to Dan’s for me
Sounds good but when the time comes to put in your first order what a disgrace
Beware of Advertised descriptions!!!
Ordered what was to be the imported Stella at 5% alcohol content only to receive the Australian version at 4.8%. Misleading ... arrived on time but no phone numbers to call...After emails, the reply was to ship back and once they received, I'll get a refund....Not a great solution for a first time order...Dan's will price match their promos and discounts...
So many things that is great with this concept yet fail on the final hurdle!
I was attracted by the 25% first order promo so I clicked on the deal to check it out. The browsing and ordering process on mobile was pretty seamless, although they could do with a search option to help find the drinks you are specifically after. The prices are very good also, on par or even a little cheaper than Dan Murphys (my usual go to place). Free delivery over $75 is also a great deal, so all these things made me happy to have found a company to be my primary source for my alcohol needs. The problem is there seems to be no communication...between the company and the courier service. I set my delivery day to be Weds after 6pm and requested to not leave it outside if I'm not home as I live in a public building and many people can walk past my door a day. They left my apartment this morning and there it is, waiting outside my door! In one way i'm glad I have my alcohol early but I had originally planned to be out last night, so it could have been left there all night for all I know. There was no communication from them that they were on there way, they delivered on the wrong day I requested and they were left outside my front door. If they sort their delivery service out this could be a very decent business. Until that happens I won't use again!
Not satisfied. I specifically elected for my order to arrive between 1-6pm to my work, I waited until 6:20pm and then left as there was no number to call for BoozeBud nor was I advised which courier company would be delivering it so I couldn't call them either. I then received a call from the courier saying he was waiting at my work when I already had driven half way home, because this was a gift for valentines day I turned around and told him to wait so I could pick it up. I don't see the point of choosing a delivery time when it doesn't even arrive on time. It would of been nice to be alerted that it was going to be late as I could of utilised my time however not being able to contact anyone was very frustrating.
No phone number no way to contact them efficiently!
You need a phone number people so customers can call you! Finally, but only after resorting to messenger, my order details were updated as I made an error online. My delivery details were amended and they said they would add a note from me to my clients in my orders (a facility lacking in the order process when sending gifts). Unfortunately non of my clients received a note so they had no idea who sent it. Imagine my embarrassment when I had to contact them ASKING if they received my gift. Very unprofessional.
Wish I had done more research
Customer service leaves a lot to be desired although being promised delivery updates I receive little. I have been advised delivery has been completed but yet to birthday was 3 locate purchased product. My sons birthday was 3 days ago still trying to find delivered product
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