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BoozeBud.com

BoozeBud.com

2.3 from 403 reviews · View Statistics
See the Best Wine & Liquor Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.5 (20)
  • Return Claim MadeYes · No (28)
  • Customer Service
    2.2 (21)
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Nick M
Nick MGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

Don’t pay for the express

published

Saturday I needed to get a present for my father. I paid extra for delivery Monday.
Monday night the courier couldn’t contact me so he left unfortunately, not sure why he didn’t ring the door bell.
Was expecting it to come Tuesdays as the booze bud states in delivery policy
Unfortunately no show,
After a few email back and forth I finally got it Wednesday, a day after I needed it :(

The exact thing happened to me last Easter

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Non stop spam messages

published

The items I ordered were delivered on time and as requested, so kudos for that. However, literally the day after I ordered from these guys, I've been inundated with scam sms' every day, always from a different number. Hence the 2 star rating. Either your security is absolute garbage, or you knowingly onsell customer data to a 3rd party.

So BEWARE, you will be relentlessly spammed if you order from these guys!

Product Quality
5/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Still waiting???

published

It specified delivery in a week, it’s been 3 weeks and still not here. I couldn’t find the specific wine in stock anywhere but booze bud so lm guessing they didn’t have stock either but keep pushing delivery date back until they do.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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  • Verified

Promises much. Delivers little.

published

Charges eye-watering delivery fees to Tasmania. 17 days ago still no sign of my parcel. Poor show. When you’re competing with bottle shops you need to do better.

Incentivised Review No
Return Claim MadeNo
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Charlie
CharlieSydney, NSW
  • 2 reviews

Confusing but sorted!

published

There was a bit of a mess up with the tracking and it was saying the order had been delivered but it hadn’t. However Boozebud did contact me and explained they were having issues with their courier and gave me $10 for the inconvenience and the items finally arrived one day late however before Christmas so all is saved!

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Tim
TimSouth East Queensland, QLD
  • 4 reviews
  • 1 like
  • Verified

Much easier to buy from a retail shop.

published

I was drawn to making my purchase due to the discounts being offered at the time. My goods were dropped off outside the listed delivery times and were signed for by a neighbouring business. I was just lucky enough they were honest and delivered my items to me the following day. I notified BoozeBud of the situation as only 5 of the 6 items were delivered.5 days later and I'm still waiting for the last item to arrive. This seems to be a courier issue more than the seller themselves but, it has made me think twice about buying this way again. Next time I'll keep a look out for special buys at my local bottle shops.

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Tim
Tim

Hello BoozeBud.
Bonnie has been in contact to chase the missing item with the freight company. She organised to resend the item to which I have now received. Thank you for taking the time to chase this up with me.
Regards,
Tim.

BoozeBud
BoozeBudBoozeBudSend a private message

No worries, glad this has been sorted for you :)

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Yogibear
YogibearGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Delivery Time Way Too Long

published

Ordered drinks on Oct 17th for my birthday on the 28th. Boozebud delivery estimate Fri 22nd to Tues 26th. Just received a text from Aussie Post with delivery estimate 27th Oct - 1st Nov! Don't order for delivery if you want your drinks within 2 weeks!

Incentivised Review No
Return Claim MadeNo
BoozeBud
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Yogibear
Yogibear

Hi Boozebud yes that is my order number cheers

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1 hour later than the latest delivery time

published

Rubbish service , if you want grog delivered within a certain window forget BoozeDud and when you need help look out for theri chat bot , useless !!

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Sandrs
Sandrs
  • 4 reviews
  • 3 likes

Wish I'd read these reviews first

published

Don't expect your order in a timely manner. They blame Australia Post when the holdup is clearly in their warehouse.
Ordered Sun 29th Aug. Con note was created Thurs 2nd Sep. I doubt they'd even picked the order by then, but create a con note when it's sent out to the warehouse to pick.
I sent email enquiry 5th Sep as it had still not been scanned by Aust Post as picked up. They told me it had been picked up on the 2nd when it clearly had not. I queried that, and they again insisted it had been picked up when the tracking clearly showed it had not!
Finally picked up by Australia Post 6th Sept.
Five business days to ship is unacceptable.
Even less acceptable is being dishonest about the process.
I'll never order from here again.

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Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Sandrs
Sandrs

The invoice number is in the review. But thank you for FINALLY admitting there are delays in your warehouse also.

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Rikki W.
Rikki W.Greater Melbourne (Metropolitan), VIC

Wish I'd read the reviews first

published

What a shame! Ordered their Father Day pack which has still not been delivered for this weekend (Fathers Day) and have an estimate delivery still for another two weeks time, So a total of 3 to 3 1/2 weeks in total wait time. Was told that it's Australia Post fault due to reduced hours, staff etc. But Australia Post did not receive any confirmation of my order until a week after I placed my order with BoozeBud, what a joke. Definitely wont be using or recommending this company again. With shops closed I am now without a present.

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Matt L
Matt LSydney, NSW
  • 2 reviews

Wine/ Spirit deliveries Ok- DO NOT ORDER CARTONS OF BEER

published

A little disappointed waiting for a week to have only half of my order completed.

If you want beer delivered on time, buy it yourself or definitely better online options elsewhere.

I'm pre-empting an online apology from BoozeBud here but when my carton of beer arrives, this will be the last time I use BoozeBud (EVER).

Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Matt L
Matt L

Called it. Best of luck for the future @Boozebud

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Too hard, won’t take phone calls and won’t ring you when a problem occurs, just go to your local bottlo

published

I paid extra to get my order in 2 days but they msg me to say cause of high volume it would be a day late and offered me 10 dollars off next order, however it still didn’t turn up even after I received a message saying it did I didn’t get it, turned out it went to wrong address which they said was the one I gave them, I have lived at the same place for 30 years and have had a delivery from them before and never had a problem, I tried to ring but they don’t take phone calls or won’t ring you, it all has to be done through emails and live chat, too hard for an old bloke , just go to your local bottle shop

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Tee Wanny
Tee WannyMelbourne
  • 3 reviews

Needs more reliability

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Sharyn
SharynSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Disappointing

published

Ordered twice as gifts both times no gift tag attached I had to call to tell them it was me!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Steven F.
Steven F.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Don’t use them.

published

Don’t send out what is ordered. Unable to contact them. Delivery times are so incorrect. Next day is 4 days. 3/5 is 8 days. Such a poor business with no customer services.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
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Page 1 of 2

Questions & Answers

Paul D.
Paul D.asked

Where is my order????

3 answers
Evie
Evie

Pathetic,unreliable company and will never use Boozebud again. Deliveries take weeks and so a very
disappointing result. Simply disgustng. Never bother with them.

BoozeBud
BoozeBudBoozeBudSend a private message
Paul D.
Paul D.

#817800

One of your colleagues was looking into it at the weekend past. Very poor communication.

Shane M.
Shane M.asked

Hey mate do you deliver to Brisbane

2 answers
William S.
William S.

Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.

BoozeBud
BoozeBudBoozeBudSend a private message
Pam
Pamasked

Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...

2 answers
BoozeBud
BoozeBudBoozeBudSend a private message
Sandrs
Sandrs

What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!

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