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complete thiefs, never use them
order a product, wasnt delivered, no contact number to call them up and chase it down.
Only a meaning computer bot to take repsonses, use them and lose your money
My order was tracked to arrive on Monday. Friday and still not here. Going to be a dry party tonight.
Most frustrating is that I am unable to make phone contact. Emails just receive a standard response, which doesn't help. Would like to cancel the order and go back to click and collect where there is actually a personal contact if necessary.
Bought on ebay never delivered
Bought 2 items on eBay 3 weeks ago. No update on auspost for 18 days. Boozebud just sends robotic messages and doesn't respond to eBay disputes. Also lied about raising an enquiry with auspost. Absolutely pathetic service. You'd be better trying to have a drink from your toilet than using these clowns. At least dan murphy's gives you your booze when you give them your money. Where is my money you absolute scammer?
Great value booze!
I have ordered many times from BoozeBud. They have some very unique items not available at your local bottleshop and offer great value - especially with their specials. Delivery is prompt and always on time. I have no hesitation in recommending BoozeBud for your alcohol.
Delivery issue handled well, great customer service
Had a delivery issue whereby StarTrack didnt follow instructions ie hide beer out of view, left gate open and had it stolen. Even though more a Startrack fault than Boozebud, Boozebud credited my account so i could reorder. Great customer service. Will use again. Also have good sales.
Better option for online shopping
After my order was delayed because of some issues with AusPost, they sent it to me via express and got it within days. Very good customer service and definitely use them again.
Second Order ...All Good
My second order with Boozebud and no complaints, delivered within time window chosen .
Also, well done by Startrack on delivery of items.
I never got my order
I ordered nearly 4 weeks ago in time for a party and the order never arrived. I understand there is a delay with deliveries Australia wide but 4 weeks is ridiculous and I had no update from Boozebud. I had to reach out multiple times for assistance. Eventually I got an email saying that I can collect it from the post office which is 20 minutes from my house and had no attempt to deliver (again this was more Aus Post than Boozebud) but I would never order again as I had to reach out to customer service a number of times and very little assistance was offered. No escalation. No assistance and didnt even get what I ordered.
Did not deliver
Boozebud keep sending me emails about their deals but that is so optimistic when they did not deliver the first order I made with them.
I won't be buying off Boozbud again.
Bite me once but you won't get to scam me twice.
Waiting for weeks for my order!
Placed an order with booze bud, only to be let down with water not arriving for two weeks. Very disappointing experience, absolutely no customer service as they only have a robot to answer your questions which is ridiculous! No phone number, no email that you can write to. A very disappointing service. Dan Murphys will deliver when they say they will, and I will never ever return to the site given the delays and the incredibly poor customer service
More like BoozeDud
You’re only as good as your last customer interaction and the one I received left a sour taste in my mouth. Almost as bad as the expensive expired beer I had to throw away.
I ordered 4 cases of craft beer prior to lockdown (late April) and they have been stored in my dedicated beer fridge. I like to have a range of beers to drink as I’m a craft beer lover so purchased Balter, Pirate Life and Stockade. I popped open a can of Balter recently to find it undrinkable much to my surprise as I had drunk a can from the same case 2 weeks beforehand. Af...ter opening another couple and realising they were all off I checked the expiry and found them to be expired mid Sept. Not sure if I was more astonished that they had gone off so quickly (normally expired beers are fine for a few months at the very least) or that BoozeBud had sent them to me so close to expiry. Having checked the Pirate Life and seeing the same issue I contacted BoozeBud. The response was very underwhelming. They just quoted their T&Cs, told me I had to complain within 30 days of delivery (to say what?) and that 4 mths until expiry is perfectly acceptable to them. They didn’t even bother to respond to my 2nd email. Alex signed off with a ‘Sorry for any inconvenience’. It’s not an inconvenience throwing away $80 worth of beer, it’s a damn tragedy!!
Shipped the wrong wine and refuses to fix it
I bought 5 bottles of wines and 3 of 5 they sent to me are wrong. Reached out to their customer service Milly and they refused to acknowledge the issue kept delaying the resolution it has been close to 2 weeks now still no sight of the wines I paid for!
DONT GO NEAR
Waste of time. Go to their competitors. They cant do the basics of their order which is delivering alcohol. I tried three times. STAY AWAY.
Impressed quick service
One box delivered and emailed the company with an answer with in 24 hrs. Stating they sometimes get delivered separately. So true next day 2nd box arrived. I have no hesitation the service was good and will use them again.
Thank you Milly job well done.
Gloria from Melbourne
Purchased 3 x Crown Ambassadors expecting to receive the product they had displayed on their website (see 1st & 2nd image attached) but instead received recapped bottles, seals missing, and individual numbers and COA removed. If you plan on purchasing a premium product from BB, I recommend reaching out to them first to confirm exactly what it is you'll receive.
Questions & Answers
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at firstname.lastname@example.org
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
How do I get a return? I want my money refunded please.
Get an answer from our members and BoozeBud representatives
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