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I never got my order
I ordered nearly 4 weeks ago in time for a party and the order never arrived. I understand there is a delay with deliveries Australia wide but 4 weeks is ridiculous and I had no update from Boozebud. I had to reach out multiple times for assistance. Eventually I got an email saying that I can collect it from the post office which is 20 minutes from my house and had no attempt to deliver (again this was more Aus Post than Boozebud) but I would never order again as I had to reach out to customer service a number of times and very little assistance was offered. No escalation. No assistance and didnt even get what I ordered.
Did not deliver
Boozebud keep sending me emails about their deals but that is so optimistic when they did not deliver the first order I made with them.
I won't be buying off Boozbud again.
Bite me once but you won't get to scam me twice.
Waiting for weeks for my order!
Placed an order with booze bud, only to be let down with water not arriving for two weeks. Very disappointing experience, absolutely no customer service as they only have a robot to answer your questions which is ridiculous! No phone number, no email that you can write to. A very disappointing service. Dan Murphys will deliver when they say they will, and I will never ever return to the site given the delays and the incredibly poor customer service
Order never arrived
Order never arrived, waiting for the slow customer service to responded to help me out. I understand covid has times being delayed but dont advertise that you can still deliver in the time slot and make your customers pay more.
First and last time!
Order for Fathers Day gift placed 25 Aug and still not delivered 27 September! Would never recommend or use this company again. So disappointing.
Half my order never arrived
Ordered several beers last month. Less than half arrived and the order says it’s been delivered. Customer support were unhelpful and stated orders can be split in half and that the second half would come. It never did. Wasted $125. 0/10 would not recommend this service.
DO NOT BUY FROM
First time buyer and last. I ordered on the 25 Aug a case of beer and spirits. Within a week u got my beer. It is now 17 Sept and i still haven't recieved my spirits. I have tried contacting them a few times now with no response. The customer service is non exsistent. If i had of known and read the reviews i would've never purcahsed from them
Bait and switch
Offered free delivery for the 1st order. Put my payment details in and they say - sorry extra $19 for delivery please
I live a whole 30 minutes from "Greater Sydney" - so not exactly remote!
Contact them & they say bad luck - that's how it is. Exclusion isn't in the T&C's
.. I log in, and the offer is still there! Unethical
Still No delivery
I should’ve read the reviews here first. No communication. Delivery still hasn’t arrived. Lesson learned the hard way. First and last time using boozebud
Ordered 50 beers for my brothers 50th birthday. Ordered Saturday for Tuesday delivery (could have delivered Monday). Guess what can’t deliver on Birthday.... was going to use Dan Murphy’s but got caught up in the 10%off and free delivery. Not worth it if doesn’t arrive for the date requested.
Wish I had known.
I ordered 2 bottles on the 28th August and was happy at first. Information had been received from Australia post 2 days later and looked like it would definitely be delivered by the 31st August to the 2nd of September as the tracking stated. My bottles then sat in Melbourne for 5 days. That was fine then they were on the move to destination. Next I see my parcel has arrived in Sydney for processing. Sydney is further away than Melbourne. My parcel was sent ti the wrong place. Seems they must have thought it was going to Brookvale. My parcel has...been redirected. I would have then thought they would have treated it as a priority but no. It now looks like it is going to sit in Sydney for a minimum of 1 week at this stage and my tracking info has changed to delivered between the 14th and 17th of September. I ordered this when I did as it was a fathers day present on what was a pretty dismal fathers day being in lockdown and unable to visit any family. This is a pathetic effort as I ordered stuff from the USA that arrived in 1 week and was here in on time. I am so annoyed as I had to tell my father I was going to be late with his gift that I definitely should have had on time. Not sure who's fault this is but if it's Australia post then I would be looking for a new courier because this reflects on boozebud who I will now never use again.
Worst deal very service
I have had 3 out of 6 delayed to next day or nine delivery of items from this company. Amateurs
Regional Areas - Don’t Bother
Like too many of these should have read reviews before trying.
Order 3 bottles of spirits as couldn’t find the specific types elsewhere (live in Orange Nsw). 1 1/2 months later - 2 x damages in transit, processing delays, Covid delays and still not here and back to square one with order having to be re-processed.
They offered a refund, no I want my order!
If you can’t deliver to regional areas (or anywhere by the sounds of it) then don’t offer. Have ordered wine online with other companies plenty of time and never once had an issue.
Just give don’t both.
Only positive is at least they told me about the issues so two stars for customer service but you can’t actually call a number to talk through it.
Orders don't get filled and delivered
I pre-ordered 4 bottles of alcohol for a birthday present over a week before the said birthday. The order sat on 'accepted' for 5 days. When I got on chat Maddie told that all the delivery slots were taken for the next 3 days and she couldn't make an exception. In short I cancelled the order and thank you to BWS for delivering in 2hrs. DO NOT order from these people if you actually want your order!
Where is it?
We ordered 3 items 10 days ago and they still have not turned up. I’ve been to our local bottle shop twice in that time. I won’t be using your company again.
I have read all your recent answers to other reviews blaming the latest restrictions. Not an excuse. You can either deliver what you say or you can’t. Just advise in your advertising that there maybe delays in delivery due too …..
You won’t because you will lose too much business. You have lost ours. I can’t rate the product quality because I haven’t got it. So I gave it a one.
Questions & Answers
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at firstname.lastname@example.org
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
How do I get a return? I want my money refunded please.
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