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Delivery Time Way Too Long
Ordered drinks on Oct 17th for my birthday on the 28th. Boozebud delivery estimate Fri 22nd to Tues 26th. Just received a text from Aussie Post with delivery estimate 27th Oct - 1st Nov! Don't order for delivery if you want your drinks within 2 weeks!
1 hour later than the latest delivery time
Rubbish service , if you want grog delivered within a certain window forget BoozeDud and when you need help look out for theri chat bot , useless !!
I know with covid lockdown I expected my delivery to be a little slow I’ve received only one out of three cartons as of yet the order was three weeks ago. Far too slow
Wish I'd read these reviews first
Don't expect your order in a timely manner. They blame Australia Post when the holdup is clearly in their warehouse.
Ordered Sun 29th Aug. Con note was created Thurs 2nd Sep. I doubt they'd even picked the order by then, but create a con note when it's sent out to the warehouse to pick.
I sent email enquiry 5th Sep as it had still not been scanned by Aust Post as picked up. They told me it had been picked up on the 2nd when it clearly had not. I queried that, and they again insisted it had been picked up when the tracking clearly showed it had not!
Finally picked up by Australia Post 6th Sept.
Five business days to ship is unacceptable.
Even less acceptable is being dishonest about the process.
I'll never order from here again.
Wish I'd read the reviews first
What a shame! Ordered their Father Day pack which has still not been delivered for this weekend (Fathers Day) and have an estimate delivery still for another two weeks time, So a total of 3 to 3 1/2 weeks in total wait time. Was told that it's Australia Post fault due to reduced hours, staff etc. But Australia Post did not receive any confirmation of my order until a week after I placed my order with BoozeBud, what a joke. Definitely wont be using or recommending this company again. With shops closed I am now without a present.
Wine/ Spirit deliveries Ok- DO NOT ORDER CARTONS OF BEER
A little disappointed waiting for a week to have only half of my order completed.
If you want beer delivered on time, buy it yourself or definitely better online options elsewhere.
I'm pre-empting an online apology from BoozeBud here but when my carton of beer arrives, this will be the last time I use BoozeBud (EVER).
Too hard, won’t take phone calls and won’t ring you when a problem occurs, just go to your local bottlo
I paid extra to get my order in 2 days but they msg me to say cause of high volume it would be a day late and offered me 10 dollars off next order, however it still didn’t turn up even after I received a message saying it did I didn’t get it, turned out it went to wrong address which they said was the one I gave them, I have lived at the same place for 30 years and have had a delivery from them before and never had a problem, I tried to ring but they don’t take phone calls or won’t ring you, it all has to be done through emails and live chat, too hard for an old bloke , just go to your local bottle shop
Long time customer not pleased overall
Generally, the idea is good. The product range is good (although very dear) and delivery is relatively prompt these days (used to be shocking a while ago, stopped using the service then came back when there was a good deal on). However, when there are any errors ( which occur on their part semi regularly) the service is unapologetic, lacks empathy nor do they even offer amicable solutions- or solutions at all. A recent example ( I have many) is I was given an email discount code. It worked in my cart and then after a minute or so it suddenly "expired". Customer service washed their hands of me and offered no solution.
Boozebud don't seem to actually care about customers or keeping them, and due to this fact they are dead to me.
Needs more reliability
I was hesitant to give BoozeBud a go due to reviews about delivery issues and poor customer service. However due to the company being sold back to the original founders & new marketing campaigns, I decided to give it a try.
The prices were reasonable - quite good in comparison to other sites. Delivery timeframe was short & accurate. However the biggest problem was that the delivery was left unattended. I had specifically chosen the option for an ATTENDED delivery; this also goes hand in hand with BoozeBud’s policy that was listed under the pr...oduct description - that ID and the card used for purchase had to be sighted upon delivery. However I came home to the delivery left on the doorstep - $1500 worth of product just sitting there. Extremely poor & risky service.
Ordered twice as gifts both times no gift tag attached I had to call to tell them it was me!
Don’t use them.
Don’t send out what is ordered. Unable to contact them. Delivery times are so incorrect. Next day is 4 days. 3/5 is 8 days. Such a poor business with no customer services.
Well packaged but no original boxing.
Ordered a Penfolds Grandfather port and Father port for a present( both have elaborate boxes). Beaten box on Father port and the more expensive Grandfather port no box at all.
Free shipping not free unless you live in metro areas
I was buying from boozebud with usually a good experience then they decided that if you live in a regional area that shipping was not free as advertised but $18.50 . This is disappointing from a lot of country customers who generally pay more but when you add the shipping fee you might as well spend your money locally and support the smaller bottle shops . You’ve lost my business boozebud . Don’t tip into their free shipping advertisement
You definitely could handle it in a better way
Placed an order with Boozebud a couple of days ago, and waited for the whole night last night for the delivery, but got nothing. This morning, after checking my Boozebud account, found the order had been cancelled without informing me. You need to tell your customers if you cancelled their orders instead of keeping quiet but getting the payment.
Please refund me and my order number is 319893.
Well done boozebud
I was a bit apprehensive in ordering through you guys after reading your reviews but not now my order came a couple of days late but with aus post being swamped again well done
Questions & Answers
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at email@example.com
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
How do I get a return? I want my money refunded please.
Get an answer from our members and BoozeBud representatives
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