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BoozeBud.com

BoozeBud.com (page 3 of 10)

2.3 from 383 reviews · View Statistics
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Reviews

  • Product Quality
    1.9 (108)
  • Return Claim MadeYes (16) · No (129)
  • Customer Service
    1.3 (146)
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Orders don't get filled and delivered

published

I pre-ordered 4 bottles of alcohol for a birthday present over a week before the said birthday. The order sat on 'accepted' for 5 days. When I got on chat Maddie told that all the delivery slots were taken for the next 3 days and she couldn't make an exception. In short I cancelled the order and thank you to BWS for delivering in 2hrs. DO NOT order from these people if you actually want your order!

BoozeBud
James G.BoozeBud
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Lynden
LyndenSydney, NSW

Where is it?

published

We ordered 3 items 10 days ago and they still have not turned up. I’ve been to our local bottle shop twice in that time. I won’t be using your company again.
I have read all your recent answers to other reviews blaming the latest restrictions. Not an excuse. You can either deliver what you say or you can’t. Just advise in your advertising that there maybe delays in delivery due too …..
You won’t because you will lose too much business. You have lost ours. I can’t rate the product quality because I haven’t got it. So I gave it a one.

BoozeBud
James G.BoozeBud
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Jordan
JordanSydney, NSW

You'll wait forever to get it.

published

So I have ordered something from there twice. The first was a beer advent calender I ordered 3 years ago in early November to receive it late December....so not much point to an advent calendar. Second time was recently and I only ordered as they were the only ones who had it in stock. Well the delivery was rescheduled 3 times after repeatedly being cancelled and now they're not even able to give an estimated delivery date. So long story short....if you wanna get your stuff don't bother with these guys.

BoozeBud
James G.BoozeBud
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Too hard, won’t take phone calls and won’t ring you when a problem occurs, just go to your local bottlo

published

I paid extra to get my order in 2 days but they msg me to say cause of high volume it would be a day late and offered me 10 dollars off next order, however it still didn’t turn up even after I received a message saying it did I didn’t get it, turned out it went to wrong address which they said was the one I gave them, I have lived at the same place for 30 years and have had a delivery from them before and never had a problem, I tried to ring but they don’t take phone calls or won’t ring you, it all has to be done through emails and live chat, too hard for an old bloke , just go to your local bottle shop

BoozeBud
James G.BoozeBud
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Heather P.
Heather P.Sydney, NSW

Still hasn’t arrived

published

Ordered 2 weeks ago for a friends 50th as a
Surprise … she STILL HASNT RECEIVED it … should have bought from the local bottle shop … NEVER AGAIN … maybe she will think it’s a Xmas gift … dreadful service only to be told “it’s actually not late” …

BoozeBud
James G.BoozeBud
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Chris B.
Chris B.South West, WA

BoozeDud

published

Ordered a case of beer as a gift for a friend. Paid extra for same day delivery. Three days later BB informed me they were about to attempt a second delivery. Amazing how a company can be so inept at their ONE JOB. One star is too many, but you can't enter zero here. Dreadful.

BoozeBud
James G.BoozeBud
Chris B.
Chris B.

Just process my refund ASAP please.

BoozeBud
James G.BoozeBud
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So Bad

published

Made an order..... Simply never turned up when specified. They did refund the money however but just such a waste of time

BoozeBud
James G.BoozeBud
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Never again

published

They had 30% cash back on ShopBack and now they have rejected my cash back. Buy from Dans or First Choice Liquor.
I had recommended them to my friends and family after my first order but I should have listened to the reviews. Now I will be telling them all to never buy from them.

BoozeBud
James G.BoozeBud
Helen
Helen

559237

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chauby
chauby
  • 11 reviews
  • 3 likes

Never again!!

published

As if it wasn't bad enough to wait almost one week, My order arrived in 3 different deliveries*!!!! And one had an issue with the post office I gave to go and get the 3rd box my self Absolutely pathetic!! No Next time!!!
* My order : i x24 cider =one delivery
1x24 beers= one delivery and 3 bottles = one delivery .= Nightmare

BoozeBud
James G.BoozeBud
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Do not use

published

Goods as ordered. Delivery to elderly vulnerable lady in Sydney in covid lockdown by driver with no mask. Will not use again

BoozeBud
James G.BoozeBud
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Not worth the the 10% savings

published

Not worth 10% savings to wait for your order, buy from Dan Murphy they will Price Match boozebud need it urgent better to pay the $10 for bws 2 hour delivery or $15 with Dan Murphy. Bad customer service, do not recommend, will not use again.

BoozeBud
James G.BoozeBud
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John
JohnRichmond-Tweed, NSW
  • 2 reviews

Man is not a camel...!

published

Ordered 4 cases of beer over a week ago - still waiting. Didn't make it in time for the camping trip. Never again. Wish I'd read all the other bad reviews before going with these cowboys.

BoozeBud
James G.BoozeBud
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Patrick
Patrick
  • 2 reviews

still waiting

published

I ordered 12 bottles of wine over a week ago and still had not arrived. Will never use this facility again. Should have gone to Dan Murphy's and got for a dollar more.

BoozeBud
James G.BoozeBud
Patrick
Patrick

patrickmac2108@gmail.com My order number 576346

BoozeBud
James G.BoozeBud

Cheers Patrick, we will have our team look into this for you ASAP

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Andrew H.
Andrew H.Sydney, NSW
  • 2 reviews
  • 1 like

Worst Ever- Make your own wine--- Its quicker and cheaper!

published

Ordered a bunch of different products that came in 4 parcels. 2 parcels have gone missing. The website gives you a bot to chat to that is no help at all (except to waste your time) so then you need to dig out the order number and do the generic help thing. Someone comes back with an email saying they will check with Australia Post which apparently takes a minimum of 3 days. So far I have waited almost 2 weeks for the delivery. Also I'm not sure this business will be allowed to continue since Australia Post left 2 parcels of alcohol with the kids from next door who opened the boxes! Last time I did my RSA that sort of thing wasn't OK. Anyway, my grapes here are ripe and I will have wine made before this is resolved!

BoozeBud
James G.BoozeBud
Andrew H.
Andrew H.
Andrew H.
Andrew H.

PS Cheers & Stay Safe!

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Erica Smith
Erica Smith
  • 2 reviews

Only half of order received.

published

I ordered and paid for 6 750 ml bottles bleasdale cab sav. Received 6 375ml bottles. Where is rest or refund. Erica Smith Ascot Brisbane

BoozeBud
James G.BoozeBud
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Not satisfied with the service!

published

Paid for the delivery fee without discounts as advertised, and ended up picking my item at australia post. Poor service!

BoozeBud
James G.BoozeBud
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buriko
burikoGreater Melbourne (Metropolitan), VIC

Bait Advertising!

published
BoozeBud
James G.BoozeBud
buriko
buriko

I spoke to a rep yesterday... twice. He tried to be as helpful as he could but he had to follow the company's "protocol" You can contact me if you want. You have my details.

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No FNQ deliveries !

published

Tried to order a thousand dollars of wine etc, only to find out you don’t deliver to Major towns in FNQ ??? Really ?

BoozeBud
James G.BoozeBud
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Poor delivery service

published

I do not recommend using Boozebud if you would like to receive an order on time. I ordered days in advance, and still my order has been delayed twice. You are better off going to Liquorland or a more reliable provider than wasting your time and money with this company.

BoozeBud
James G.BoozeBud
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Pops
PopsGreater Melbourne (Inner), VIC

SMS Spam Alert!!!

published

Be warned... order once and they will spam you for eternity. I've "opted out" 57 times, receive acknowledgement and a day later receive more SMS Spam. I've never even ordered from them!

BoozeBud
James G.BoozeBud
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Ross
RossPerth, WA
  • Verified

Awful do not buy

published

Ordered a case of craft beer only to be sent the wrong product and told it was out of stock!

BoozeBud
James G.BoozeBud

Hey there Ross, So sorry you have had this experience. We can definitely rectify this for you. Please email us your order number and we can sort this out. info@boozebud.com

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somyeong p.
somyeong p.Sydney, NSW
  • 3 reviews

They use the dumbest delivery service Star track - they expect you to stay up all night for their never arriving deliver

published
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Ujjwal Aryal
Ujjwal AryalSydney, NSW
  • 2 reviews

Pathetic customer service

published

I'm missing part of my delivery and trying to get in touch with someone but it's literally impossible. There is no contact number and chat isn't attended by any real person. Not happy and not using Boozebud ever again.

BoozeBud
James G.BoozeBud
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Poorly handled complaint

published
BoozeBud
James G.BoozeBud

Hey there ! So sorry you have had this experience. We would love to look into this and see what happened here. Could you please provide us with your order number ? As we cannot seem to find you In our system.
Cheers

Joseph F.
Joseph F.

#510652. My complaint was handled by Alex

BoozeBud
James G.BoozeBud

Cheers , thanks for this .

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Damaged goods

published

A case of beer arrived with dents in most cans. The cans were loosely packaged, so not together as a case should be.
I eventually got a full refund, but I had to fight for it. At first, the onus of proof was on me & I was expected to go to the post office to return the damaged cans.
It took a lot of effort on my behalf to be heard & taken seriously.

BoozeBud
James G.BoozeBud
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