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BoozeBud.com
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Nightmare for returns and cancellation
Stay away!! Will give you a massive headache cancellation and returns beer catel a lot better to deal with not worth the headache
Absolute garbage and nonsense for a reply
Order was made 9.09 pm and cancelled at 9.40pm. And it was not picked up by a courier till 5pm the next day so this garbage that your blaming your system is ...
Just look at all the reviews before ordering it will definitely change your mind
- 2 reviews
- 3 likes
Hopeless
So I ordered 2 bottles of burbon but received a bottle of wine and a bottle of vodka party on weekend ruined , now I have to wait for them to send a return slip and go out of my way to send there mistake back before they will send my correct order, no compensation just an apology, Don't waist your time hopeless customer service you only need to read there reviews
Hi Greg,
Our sincere apologies for the error on your order! I've investigated the issue and it looks like there was a label swap between your order and another - quite a rare and unusual occurrence. ...
Read moreIn these instances, you absolutely do not need to return the stock received in error. I have spoken with the customer service agent you are in contact with and I've instructed them to issue you a replacement order immediately. I will leave it with the team to sort this for you this morning, and again apologise for the confusion caused. Kind regards, BoozeBud
Yes you did do a replacement but again sent the wrong order again, I now got two 6 packs of burbon and dry ,when are you going to send the correct order ????
Still waiting for my delivery...hoping it's not a scam!!
I paid 108 dollars for a case of Johnnie walker cans that was scheduled to arrive today but after a few emails back and forth I've had NO proper answers!! Where's my f##king delivery!!!@
Hi Kay,
Sorry to learn your order has not arrived. We're aware that some of the recent weather and flooding in the Sydney region has caused a few delays, but these have been very limited. Could you ...
Read moreplease let me know your order number? I would be happy to sort this out for you asap.
780795
Let's see if you actually do something about it. I'll be waiting. I've already emailed the founder,Mark Woollcott.
Hi Kay,
Thanks for passing this along. ...
Read more I've since spoken with our outbound manager whom handles our express dispatch. Unfortunately, it appears that there has been a glitch with our courier partners tracking. We have confirmed all orders affected are in fact with StarTrack, though these now need to be manually processed on their end. We confident these will then be pushed out for delivery today. If this does not suit you, and I can certainly see how this is cause for frustration, please let me know. I can put a recall on the order and offer a full refund if delivery for today does not suit your plans. Kind regards, BoozeBud
complete thiefs, never use them
order a product, wasnt delivered, no contact number to call them up and chase it down.
Only a meaning computer bot to take repsonses, use them and lose your money
Hey there Peter,
We are so sorry you have had this experience. Are you able to please share your order number so we can follow this up for you and find out what may have happened here ?
Cheers
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- 2 reviews
- 4 likes
Bought on ebay never delivered
Bought 2 items on eBay 3 weeks ago. No update on auspost for 18 days. Boozebud just sends robotic messages and doesn't respond to eBay disputes. Also lied about raising an enquiry with auspost. Absolutely pathetic service. You'd be better trying to have a drink from your toilet than using these clowns. At least dan murphy's gives you your booze when you give them your money. Where is my money you absolute scammer?
Hey there Gabriel,
So sorry this has happened to you. We also apologise for the delay in relying back to this. We would love to chase this up for you and find out what may have happened here. Are you...
- 3 reviews
Delivery issue handled well, great customer service
Had a delivery issue whereby StarTrack didnt follow instructions ie hide beer out of view, left gate open and had it stolen. Even though more a Startrack fault than Boozebud, Boozebud credited my account so i could reorder. Great customer service. Will use again. Also have good sales.
Hey legend ! Thank you so much for leaving this review. We are so glad to hear you have had such a great experience & we are so happy we could help here :) We look forward to your next order.
Cheers legend
- 2 reviews
More like BoozeDud
You’re only as good as your last customer interaction and the one I received left a sour taste in my mouth. Almost as bad as the expensive expired beer I had to throw away.
I ordered 4 cases of craft beer prior to lockdown (late April) and they have been stored in my dedicated beer fridge. I like to have a range of beers to drink as I’m a craft beer lover so purchased Balter, Pirate Life and Stockade. I popped open a can of Balter recently to find it undrinkable much to my surprise as I had drunk a can from the same case 2 weeks beforehand. Af...
Read moreter opening another couple and realising they were all off I checked the expiry and found them to be expired mid Sept. Not sure if I was more astonished that they had gone off so quickly (normally expired beers are fine for a few months at the very least) or that BoozeBud had sent them to me so close to expiry. Having checked the Pirate Life and seeing the same issue I contacted BoozeBud. The response was very underwhelming. They just quoted their T&Cs, told me I had to complain within 30 days of delivery (to say what?) and that 4 mths until expiry is perfectly acceptable to them. They didn’t even bother to respond to my 2nd email. Alex signed off with a ‘Sorry for any inconvenience’. It’s not an inconvenience throwing away $80 worth of beer, it’s a damn tragedy!!
- Verified
Misleading advertising
Purchased 3 x Crown Ambassadors expecting to receive the product they had displayed on their website (see 1st & 2nd image attached) but instead received recapped bottles, seals missing, and individual numbers and COA removed. If you plan on purchasing a premium product from BB, I recommend reaching out to them first to confirm exactly what it is you'll receive.
Hey there ,
Thank you for leaving this review. We are so sorry you received the wrong product or one that is not similar to what we have onsite. We will reach out to the supplier & find out what has...
Read more happened here. If you could kindly provide the best contact details or alternatively an order number a customer service representative will be in touch with you :)
- 2 reviews
Pathetic customer service
I'm missing part of my delivery and trying to get in touch with someone but it's literally impossible. There is no contact number and chat isn't attended by any real person. Not happy and not using Boozebud ever again.
Hey there !
So sorry about this. Could we please have your order number ?
Also please check that your order wasn’t a split delivery. As some of our products come from different warehouses & therefore will arrive at two different times :) ...
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Poorly handled complaint
Was a big fan of the service until my last order. Got an email about free next day delivery so thought I’d take advantage. Ordered a case of craft beer and a selection of nice wines and asked for delivery between 1-5pm. I waited in all day but no sign of the delivery. I then left for work and later got a call from the driver saying he had arrived. I told him I had left already as he was late, he then told me that he was leaving it outside my building. I told him I wouldn’t be home until 2am and it wasn’t a good idea to leave booze outside a blo...
Read moreck of 30 apartments on a Friday night. I was told I had said I had given authority to leave (which you automatically agree to when ordering, and have to manually go into the agreement to not give so watch out for that). My order wasn’t there when I got home so I filed a complaint explaining the situation to boozebud, providing call logs of the time the driver rang me and the email confirming the order had been completed. They then contacted the delivery company who confirmed everything I said was true (which took a few days) they then said i had given permission for it to be left so their policy is that it was my fault. I couldn’t believe the outcome and the amount of time it took. Why did they have to contact the delivery company if they were going to reject my complaint anyways? I also argued that if I had given permission for it to be left, I only agreed for it to be left between 1-5pm. Which I proved it was not. Apparently it can be left anytime it arrives, not the time slot you pick so again watch out for this. Overall, whilst understanding that orders can be late and boozebud didn’t cause the issue directly it just seemed really unfair that I was blamed and left a couple of hundred dollars out of pocket. Would advise not to use the service and I will not be using it again and telling everyone never to use this and stick with Dan Murphy’s delivery who have excellent customer service.Hey there ! So sorry you have had this experience. We would love to look into this and see what happened here. Could you please provide us with your order number ? As we cannot seem to find you In our system.
Cheers
#510652. My complaint was handled by Alex
Cheers , thanks for this .
More like BoozeCrud. Don’t follow through
Cancel orders without any notice and very poor customer service. Would not recommend or use again. It’s a shame. Definitely hit up smaller bottle shops instead.
Hey there Ryan, So sorry you have had this experience. We are not too sure why your order was cancelled, however we do want to have a look at this and help you. Have you had someone contact you via any social platforms to help sort this out?
Cheers
Couldn't cancel no refund
I tried cancelling immediately after ordering,but no contact number,no one on the chat line and when I eventually got a response from email they said that the item has already been despatched
Hey there,
We are so sorry you have had this experience. We don't currently have a contact number. Please email us at info@boozebud.com
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Items never arrived and there was no intention of telling me so either.
Order never arrived.
Impossible to get a hold of.
When I did, they blamed the drivers "maintaining a social distance"
Very fishy.
Do not order.
Go to dans instead.
Hey there Sai
Thanks for taking the time to leave this review.
Can we ask what the issue was with your order ?
Cheers
- 2 reviews
Whiskey on the Rocks ripoff
"BoozeBud are delighted to offer a $30 credit code to all BoozeBud Master Class attendees to spend on Festival Whiskies!*
They will also be offering 15% off and free shipping for whiskies available throughout the festival.*"
This was the promise from Boozebud but when contacted when the offer was not forthcoming they squirmed out of it saying I was misled. Then ignored me when I complained.
Hey there Paul,
Thank you for taking the time to leave this review. ...
Read moreWe are so sorry this has happened. Our offer is valid for all Whiskie on the Rocks attendees and are not to sure what happened here for you. Could you please let us know where you reached out to us , so we can follow this up ? Cheers
Hi
I contacted Boozebud through info@boozebud and sent all kinds of details to Rebecca.
She seemed to think it was a percentage discount:...
- 2 reviews
DEAL NOT AS ADVERTISED
People be aware, I ordered 6 by 1 litter vodka Belvedere,but when parcel arrived there were 6 by 0.7 litre with illumination. I know prices by heart. I only ordered because it was good advertised deal for 1 litre and I would never buy bottles with illumination for such a ridiculous expensive price for 0.7 litre. As soon,as I got parcel,I went to website-the deal disappeared. Probably other thousand people been ribbed off
Hey there Andy,
So sorry you have had this experience.
We can definitely look into this for you, if you could kindly email info@boozebud.com we can look into your account & promotion and see what went wrong here. ...
Questions & Answers
Where is my order????
Pathetic,unreliable company and will never use Boozebud again. Deliveries take weeks and so a very
disappointing result. Simply disgustng. Never bother with them.
Hi Paul,
Thank you for getting in touch and sorry to learn your order has not arrived as expected. Could you please let me know your order number so I can chase this up for you?...
Read more Kind regards, BoozeBud
#817800
One of your colleagues was looking into it at the weekend past. Very poor communication.
Hey mate do you deliver to Brisbane
Beware. My delivery to Hobart was routed via Perth and took 3 weeks, despite paying over $20 delivery charge. Nobody took responsibility or apologised. Very unimpressed.
Hi Shane,
We sure do! ...
Read morePop your address in our delivery calculator for ETA's https://www.boozebud.com/account/delivery Kind regards, BoozeBud
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of or...
Read moreders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at info@boozebud.com Cheers
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
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Hi Charlie,
Unfortunately, we were unable to cancel your order in time, as our systems are automated to ensure a speedy dispatch. I can see our customer service explained this to you as well as offer...
Read moreed a return slip for a free return and full refund. You initially accepted this and our CS team have requested a return slip to be generated at the warehouse (to be emailed to you), but you've since decided to freeze the payment. Doing this locks your payment and does not allow for us to initiate a refund for your return. I'm not sure why you've chosen to do so, but we will flick your return slip over to you none the less. Once the return is logged at the post office, we will refund your order immediately - provided it is not frozen.