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BoozeBud.com

BoozeBud.com (page 2 of 3)

2.3 from 363 reviews · View Statistics
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Reviews

  • Product Quality
    3.2 (18)
  • Return Claim MadeYes (1) · No (22)
  • Customer Service
    2.1 (18)
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Mark
MarkGreater Melbourne (Inner), VIC

great!

published

good service at a reasonable price - delivery was quick with no problems at all...

good beer would def recommend them to others as compared to uncle dan . go for it... awesome

Incentivised Review No
Return Claim MadeNo
Nuggets
NuggetsSouth East Queensland, QLD
  • 2 reviews
  • Verified

Good but not perfect

published

Received my beer and wine as described and on time, however I do live in a metropolitan area. I did contact the customer service team via email and they responded promptly to my queries but couldn't guarantee my delivery would arrive in time for NYE even though I had ordered it a week before. If you're in no rush to receive your drinks this this is the way to go. Delivery didn't require signature so you do run the risk of your boxes being stolen from your doorstep and there is no option when paying for a signature on delivery. Postage price was reasonable also.

Quick Arrival

published

Ordered a case of Waltzin Ma Pilsner which arrived a couple of days after ordering. The problem was only half of my order arrived. The only way to contact them is through a live chat which seems a bit odd. In contrast to some of the other reviews when I was contacted, Harry was very helpful, apologised for the problem, refunded me for the beer which did not arrive and provided a $30 credit.
I was happy enough with how I was treated and would just recommend that an email and phone number be added to make contact easier.
I will purchase again through Booze Bud.

needs improving

published

Both my husband and our neighbour, who each have an Advent Calendar from Boozebud, are a tad disappointed in this year's offerings. Number 20, todays, they said tasted like an alcoholic Fanta. Too many fruity or citrus beers, not enough serious tasting beer.

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Cheaper price fore longer delivery time

published

Very cheaper prices and deals. Longer delivery times. Give and take. Boozebud take longer but i am happy with the service. They also gave me a $25 credit to compensate for the delay. Really can't complain.

Jess
JessMetropolitan Adelaide, SA
  • 21 reviews
  • 6 likes

Great variety to choose from

published

I decided to check out Booze Bud as I was searching for a gift for someone and I liked how you could purchase individual bottles of beer. I took the opportunity to purchase an 8 pack of mixed craft beer. There was a sale on at the time so was happy with the price. I received the order a week later and found it to be packaged well with no damage. Generally the prices may not all be cheaper than what you can get elsewhere but they have a large variety which suited my needs.

Sue B
Sue BAdelaide

Short delivery

published

I’m concerned they can’t be phoned, only email. I’m missing my spirits from order 5 parcels were said to be coming, I only received 4. Aust Post couldn’t help me even though they were to company that delivered. All I can do is send email to see where my 5th parcel is. A bit frustrating to say the least.

Sam and Rays mate
Sam and Rays mateSydney
  • 3 reviews
  • 3 likes

1993 prices! A little slow in delivery but communication ok and seem keen to keep the customer happy

published

Positive experience

published

I purchased a beer advent calendar on the 27th November and quickly became worried when many reviews about late deliveries/bad communication came through. I did get my order on time 7 days after ordering though. Also got prompt replies to my queries.

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Soph
SophSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Very very Slow

published

The price was great, but beware it will not come on time. Took over a week to leave the warehouse, and then aus post has taken another week and it's still not here. I got a credit for next time, however I don't think I'd use them again.

Bec W
Bec WSydney
  • 2 reviews
  • 1 like
  • Verified

No communication, missing beer, two weeks late

published

Ordered beers for a present and found booze bud online. Ordering was fine, but afterwards no communication. Order delayed ‘two days’ turned into over two weeks to receive beer. Didn’t reply to any email sent and don’t have a phone number. Also ordered a dozen but only 11 bottle came with no invoice or anything to check against. Buy elsewhere. Only good this was competitive price for single beer.

No communicatiom & nonexistant delivery

published

Ordered on 23rd and no response to emails and no delivery - poor would like my money returned and wont use again

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OzMaddie
OzMaddieSydney
  • 2 reviews

Slow delivery, missing products

published

I have used these guys before and they are usually good. However this time with all the promos it appears they can't keep up. It took 2 weeks for order to arrive and when it finally did was missing some of the order. Some of the beers were also out of date. They probably shouldn't offer any deals if they can't keep up with demand, they will lose loyal customers this way.

Very poor delivery time and service.

published

They are running a lot of promos to attract new customers but only realise afterwards that they can't cope with the volume of orders. I have ordered a week ago and the estimated delivery was to be in the last three days. Only today I received an email from Boozebud about "potential delays" - with no estimation or anything when I can expect the delivery.
Very poor. Avoid if you need something on time.

Irish
IrishHorsley
  • 4 reviews
  • 2 likes
  • Verified

Dodgy, unreliable, bad service, disappointing!

published
Stealth
Stealth
  • 2 reviews

Still Waiting

published

Really easy to make the purchase on 15th, but come 23rd im still waiting for it to be delivered - im a bit disappointed in that part of it. i am nervous to recommend to my friends even though i want to...please help me Boozebud to promote your brand and deliver my products i ordered

Don't expect in a hurry.

published

Order 3 cases beer during promo period 26/11/18. Still not shipped even after several emails. Looks like automated response "we have been swamped during promo period. We will ship in a day or two. Still waiting for items to be shipped. Cheap items delivery service crap

Don't expect your order in a hurry

published

9 days and still no sign of my order. I've sent 3 emails to try to get an ETA, only to receive 'it'll be on the way in the next few days' responses.
Don't run a promo if you can't meet customer demands.

Claire
ClaireSydney
  • Verified

Now owned by International giant

published

I'm not interested in lining the pockets of the international alcohol giant AB InBev which now owns Boozebud.com. I used to get all my beer orders from them. No more unfortunately. A real shame as they had a great range and good customer service.

Sandeep
SandeepSydney

Outdated, soon to expire beers being passed off under promo price garb

published

Outdated, soon to expire beers being passed off under promo price garb...they subsequently refunded the amount but thats not what I went to their site for.

Krawf
KrawfMelbourne
  • 4 reviews

Great customer support

published

I recently placed my first order with Booze Bud. There was a hiccup with the delivery but this was resolved professionally and I will certainly order again.

Tried to sign up nothing worked. Back to Dan’s for me

published

Tried to sign up nothing worked
Waste of time had several attempts
Very unfriendly
Back to Dan’s for me
Sounds good but when the time comes to put in your first order what a disgrace

Gold Coaster
Gold CoasterSouth East Queensland, QLD
  • 11 reviews
  • 5 likes

Beware of Advertised descriptions!!!

published

Ordered what was to be the imported Stella at 5% alcohol content only to receive the Australian version at 4.8%. Misleading ... arrived on time but no phone numbers to call...After emails, the reply was to ship back and once they received, I'll get a refund....Not a great solution for a first time order...Dan's will price match their promos and discounts...

Empty Promises

published

Not satisfied. I specifically elected for my order to arrive between 1-6pm to my work, I waited until 6:20pm and then left as there was no number to call for BoozeBud nor was I advised which courier company would be delivering it so I couldn't call them either. I then received a call from the courier saying he was waiting at my work when I already had driven half way home, because this was a gift for valentines day I turned around and told him to wait so I could pick it up. I don't see the point of choosing a delivery time when it doesn't even arrive on time. It would of been nice to be alerted that it was going to be late as I could of utilised my time however not being able to contact anyone was very frustrating.

Tink
Tink
  • 6 reviews
  • 2 likes

Wish I had done more research

published

Customer service leaves a lot to be desired although being promised delivery updates I receive little. I have been advised delivery has been completed but yet to birthday was 3 locate purchased product. My sons birthday was 3 days ago still trying to find delivered product

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