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Wish I had known.
I ordered 2 bottles on the 28th August and was happy at first. Information had been received from Australia post 2 days later and looked like it would definitely be delivered by the 31st August to the 2nd of September as the tracking stated. My bottles then sat in Melbourne for 5 days. That was fine then they were on the move to destination. Next I see my parcel has arrived in Sydney for processing. Sydney is further away than Melbourne. My parcel was sent ti the wrong place. Seems they must have thought it was going to Brookvale. My parcel has...been redirected. I would have then thought they would have treated it as a priority but no. It now looks like it is going to sit in Sydney for a minimum of 1 week at this stage and my tracking info has changed to delivered between the 14th and 17th of September. I ordered this when I did as it was a fathers day present on what was a pretty dismal fathers day being in lockdown and unable to visit any family. This is a pathetic effort as I ordered stuff from the USA that arrived in 1 week and was here in on time. I am so annoyed as I had to tell my father I was going to be late with his gift that I definitely should have had on time. Not sure who's fault this is but if it's Australia post then I would be looking for a new courier because this reflects on boozebud who I will now never use again.
Worst deal very service
I have had 3 out of 6 delayed to next day or nine delivery of items from this company. Amateurs
Regional Areas - Don’t Bother
Like too many of these should have read reviews before trying.
Order 3 bottles of spirits as couldn’t find the specific types elsewhere (live in Orange Nsw). 1 1/2 months later - 2 x damages in transit, processing delays, Covid delays and still not here and back to square one with order having to be re-processed.
They offered a refund, no I want my order!
If you can’t deliver to regional areas (or anywhere by the sounds of it) then don’t offer. Have ordered wine online with other companies plenty of time and never once had an issue.
Just give don’t both.
Only positive is at least they told me about the issues so two stars for customer service but you can’t actually call a number to talk through it.
Orders don't get filled and delivered
I pre-ordered 4 bottles of alcohol for a birthday present over a week before the said birthday. The order sat on 'accepted' for 5 days. When I got on chat Maddie told that all the delivery slots were taken for the next 3 days and she couldn't make an exception. In short I cancelled the order and thank you to BWS for delivering in 2hrs. DO NOT order from these people if you actually want your order!
Where is it?
We ordered 3 items 10 days ago and they still have not turned up. I’ve been to our local bottle shop twice in that time. I won’t be using your company again.
I have read all your recent answers to other reviews blaming the latest restrictions. Not an excuse. You can either deliver what you say or you can’t. Just advise in your advertising that there maybe delays in delivery due too …..
You won’t because you will lose too much business. You have lost ours. I can’t rate the product quality because I haven’t got it. So I gave it a one.
You'll wait forever to get it.
So I have ordered something from there twice. The first was a beer advent calender I ordered 3 years ago in early November to receive it late December....so not much point to an advent calendar. Second time was recently and I only ordered as they were the only ones who had it in stock. Well the delivery was rescheduled 3 times after repeatedly being cancelled and now they're not even able to give an estimated delivery date. So long story short....if you wanna get your stuff don't bother with these guys.
Still hasn’t arrived
Ordered 2 weeks ago for a friends 50th as a
Surprise … she STILL HASNT RECEIVED it … should have bought from the local bottle shop … NEVER AGAIN … maybe she will think it’s a Xmas gift … dreadful service only to be told “it’s actually not late” …
Let’s be Buds
Got a mixed craft sixer in good time (a day earlier than expected) via regular post. Very happy with the awesome selection of craft beers, as I extend my home lockdown tasting journey further afield!
As if it wasn't bad enough to wait almost one week, My order arrived in 3 different deliveries*!!!! And one had an issue with the post office I gave to go and get the 3rd box my self Absolutely pathetic!! No Next time!!!
* My order : i x24 cider =one delivery
1x24 beers= one delivery and 3 bottles = one delivery .= Nightmare
Great products and service
Used three times now, order on time and correct... Even scored free delivery all three times because of promotion. Prices are very competitve and would definitley use them time and time again.
Man is not a camel...!
Ordered 4 cases of beer over a week ago - still waiting. Didn't make it in time for the camping trip. Never again. Wish I'd read all the other bad reviews before going with these cowboys.
Worst Ever- Make your own wine--- Its quicker and cheaper!
Ordered a bunch of different products that came in 4 parcels. 2 parcels have gone missing. The website gives you a bot to chat to that is no help at all (except to waste your time) so then you need to dig out the order number and do the generic help thing. Someone comes back with an email saying they will check with Australia Post which apparently takes a minimum of 3 days. So far I have waited almost 2 weeks for the delivery. Also I'm not sure this business will be allowed to continue since Australia Post left 2 parcels of alcohol with the kids from next door who opened the boxes! Last time I did my RSA that sort of thing wasn't OK. Anyway, my grapes here are ripe and I will have wine made before this is resolved!
Only half of order received.
I ordered and paid for 6 750 ml bottles bleasdale cab sav. Received 6 375ml bottles. Where is rest or refund. Erica Smith Ascot Brisbane
Not satisfied with the service!
Paid for the delivery fee without discounts as advertised, and ended up picking my item at australia post. Poor service!
My one and only stop from now on
Love the new one. Thanks guys for the amazing range of products. Unbelievable superfast delivery in few hours. And fantastic prices and offers. Love the packaging and the whole service and experience. I really don't know why I haven't heard about you earlier. Keep up the fantastic work! Please keep sending me targeted coupons ;)
I ordered last night at a great price. My delivery arrived on time. The whole experience could not have been smoother
Poor delivery service
I do not recommend using Boozebud if you would like to receive an order on time. I ordered days in advance, and still my order has been delayed twice. You are better off going to Liquorland or a more reliable provider than wasting your time and money with this company.
SMS Spam Alert!!!
Be warned... order once and they will spam you for eternity. I've "opted out" 57 times, receive acknowledgement and a day later receive more SMS Spam. I've never even ordered from them!
Excellent Price and on time delivery
First time I used this company and found absolutely no. issues. Start to finish was seamless. Ordered 6 Bottles of Glenfiddich 12.. price was very competitive and as advised items were delivered on time. I would recommend BoozeBud to anyone thinking of buying alcohol online. I am 100% satisfied.
Fair prices, great range and fast delivery
I am writing this after forth time using their services, once ordered via their website and 3 times used their app.
Each and every time, I have paid a fair and better price than other suppliers (even Dan Murphy’s) mainly using their occasional special discounts, I have received my ordered items quickly and hassle free, and exactly what I expected to receive.
The reviewer stated that an incentive was offered for this review
They use the dumbest delivery service Star track - they expect you to stay up all night for their never arriving deliver
I've been waiting for the delivery all day yesterday and the mobile tracking app said it will be around 9pm. Come 10pm there was no delivery. I live in a household of early sleepers and I wasn't prepared to stay up all night to wait for the mobile call or the door bell ring. I rang them to say if cannot deliver by 10:30 please deliver the next day. They did not arrive and at 10:45 I rang them to ask to deliver the next day because I was exhausted! So around midnight I got a message from them saying the parcel is delivered at 11:35pm! But ...when I looked around in my front yard there was no parcel. I rang them this morning and they said I need to get in touch with BoozeBud to re-book the delivery. Only that BoozeBud has no contact number and the emails I sent has only robot auto replies. Online chat also only to auto robot replies such as I do not understand this article, or some auto dialed standard Q&A that has nothing to do with what I am experiencing and needing. If you are not prepared to pull a all-nighter just to wait for 6 bottles of wine, making a trip to the Dan's is actually a really attractive alternative. Never buy from BoozBud, never engage star track for delivery service.
Wont stop texting after you send back STOP!
I have never used BoozeBud. Don’t know how it has my number. Constantly receive unwanted marketing texts from them. Have tried opting out by texting STOP to the number supplied. Texts keep coming . Have tried blocking the number. Texts keep
Coming. This is actually illegal and against the privacy act.
Stop sending. Me unwanted marketing texts!!!!
terrible amateur service
did not follow order delivery notes, failed to deliver the product and then said it was out of stock. pathetic
Post sale customer service to be example to all online businesses!!
Milly was an ABSOLUTE LEGEND in solving the honest mistake. Will recommend this website to all of my friends. Problem solved yesterday - solution is arriving today! How good is that!!! Cheers Milly, and thank you for your help!
Great service and arrived fairly quick!
Had what I wanted, arrived fairly quick and all in great condition
Also great response time to queries
Will definitely buy off there again
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