Reviewer Photos & Videos
Impressive follow-up email/service
Very happy with the service I received ordering online.
AusPost damaged packaging during transit, I was given a professional email with update and options I have on this thanks!
Great customer service. Decent prices. Great range of nice beers
Great customer service when things go wrong. Don't order if you want next day unless you are in Sydney or melbourne. Great range of beers too. Not just boring stuff
Thank you for your excellent service! Always speedy delivery and free postage A large range of stock and great deals as well I would recommend this company. Great if you live out of town ! Thanks !
Say free shipping but it's not
You state free shipping but never available to my area. Cheaper at Dan Murphy's or BWS. So no will not be buying supplies from you again. Thanks but no thanks!
Nothing is EVER available
Nothing you want is EVER available. It’s always sold out so you have to go with the more expensive item... yeah no Boozebud you can’t advertise the low price for something and them it’s out of stock every time... I’ll go with someone else thankyou.
Paid for same day delivery between 1pm and 5pm 1st October - still hasn't been delivered and it's a nightmare trying to get in contact with the company about it. Certainly wouldn't recommend this company to deal with. I understand there are delays due to COVID - so set the correct expectations with your customers and don't accept same day delivery if you cannot control when it will show up.
Boozebud - hopeless service
My order placed 1 September was not delivered on time. Started tracking the shipment and find it was damaged in transit and returned to BoozeBud. Then Aust Post showed it had been delivered to Minchinbury, my address is North Sydney. Send chat messages as they do not have a phone. Milly sends a message to say they don't deliver to PO boxes despite me buying their products for nearly 2 years and all deliveries to my PO box including the one ordered on 1 September. Asked her when the policy changed (presumably after 1 September), no response. Her last response was give her a street address or cancel the order. I gave a street address but she has still not replied on the PO box question.
Item not delivered, no customer service, appalling.
I wish I could give 0 stars.
I purchased a very expensive product fri 4th Sept morning for same day delivery. Single product in the hundreds. Although I had specified same day delivery, the email confirmation I received had scheduled delivery Monday 9-6pm. This was supposed to be a present for a milestone birthday. I frantically tried to contact someone, but got no one. Email - no response. Online chat help line - permanently unattended. Facebook chat - no reply. Instagram - no response. No phone number to talk to anyone. I then received an em...ail 4 hours later to tell me it was too late for same day delivery. There was no response to my frustrated reply to this. It is now Monday the 7th. This delivery has not happened. It was promised that an email would be sent when the item leaves for delivery - did not happen. There is a link to track the item - doesn’t work. I regret using them. And will never use them ever again. Yes, I understand delays with COVID. But this needs to be communicated before the money is spent with you. Not hold your customer hostage with no means to communicate with you.
Great customer service
Boozebud dispatched to us several of the beers we ordered even though they had fully refunded and cancelled the order. This is because they were unable to fulfill our initial order so as gratitude and well wishes for the tough times we received the remaining beers.
Super quick delivery and great service
Ordered my items at 7pm and received them the next day at 2pm - extremely happy with the quick delivery and quality of service. Correct products were sent and well packaged. Will definitely order again!
Would never deal with this company again. Placed an order on the 12/8/2020 and still have not recieved the order 8 days later and have been told it is in transit somewhere. This was a gift for someone and was important to get it within that week. Worst service ever.
Would not recommend
If anything is to go wrong with your order, good luck with getting help. Extremely slow and unhelpful service. Worth the extra money to go elsewhere as if there are problem they will be at least sorted.
Order Never Received. Contact Never Returned.
I made an order on Friday afternoon for delivery to a friend on Friday evening as a gift. It is now the following Monday afternoon, the wine was never delivered and I have not received any response from Booze Bud regarding this. Terrible Service - will never use them again.
I ordered a $200 bottle of Blue Label... received a $39 bottle of black Douglas. Unboxing was like picking up a chick in Phuket. All looks great until you start peeling back the layers!
Fast delivery and good range
Have ordered from boozebud about half a dozen times, delivery is always prompt and they have a good range of beers and sours. Would be better if more of the hope range was available more often rather than being sold out and it would be good if you could amend your order prior to shipping occurring but aside from that boozebud is a pretty good online grog shop. I do prefer it when they have decent sales on though otherwise Dan Murphy's are a bit cheaper but don't have the craft beer range I want
Cannot contact customer support
I ordered beer to be delivered asap. Boozebud after payment gave me a 5 day window for when it would be delivered. Could not contact them to change this. Other companies similar to this can be contacted and have a window of about .5-1.5 hours
Thank you Booze Bud
Thank you for resending my original order, you certainly made me a happy birthday girl......
Will order more in the future, very good customer service from Booze Bud Melbourne, while everyone is in stage 3 lockdown take 2.....
Terrible Customer Service- please visit the local store
Recently I purchased 2 bottles of scotch and realised I ordered one of them a French oak and made contact with customer service to change. The staff named [name removed] was so unhelpful and made no effort to assist. Their policy says totally different on their website. Better go to a physical store next time.
Won’t stop SMS spamming my mobile number even after following their opt out
I’m not even sure I’ve ever given this company my info and yet they spam my mobile number with SMS messages and continue to do so after opting out.
This kind of practice reeks of an incompetent, inexperienced and subpar business. Judging by then 1 star reviews here I’d say I was right.
Do not give this company your information.
Fast delivery, reasonable prices
Ordered 12 mixed pack Dainton beers on Monday and everything was delivered by Wednesday. Very happy with my purchase. Prices are either slightly cheaper or the same than local stores in Canberra. They definitely have wider varieties than what we can find here locally.
deal was not as advertised
when I ordered 1 litre rum from boozebud it was advertised as free shipping if you spend over $100 you would get free shipping so I ordered 3 bottles( all 1 litre so I thought ) but was then told that not applicable to regional areas, When the order arrived today the bottles were only 700mls so I was disappointed and annoyed at being duped by your lying adds. I will never order from your business again as I do not deal with people who do nothing but lie as I could have bought this product for less money than this in our area. So goodbye and good riddance to you and I will be sure to inform all my friends not to trust your company either.
BoozeBud is great!
Timely service, great range of stock and friendly helpful staff. Xisjsne. She was skke. Eje sne eke ske eikanqmnw sjwnw wkd nw w. sjw. SNe. SJw sne w an. Wjenebr.
They don't deliver
We order something almost 1 month ago and until now our order didn't arrived, they are using auspost. Is incredibly this and the worst is that they don't take responsibility, is time to give a refund and keep your delivery
Quick delivery and cheap prices
Ordered few bottles of whisky, it was delivered in 2 days. I live 40 kms away from Sydney. Awesome browsing experience on website. Easy to find the products and clearly mentioned promotions and discounts. Love the recent addition of wish-list. One place to shop all your Booze :)
You will die of thirst waiting for it to arrive
Wow - you use a service like this because you want grog or send a gift....
over a week and still waiting, go to the corner bottle-o and save the hassle.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.