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BoozeBud.com

BoozeBud.com (page 2 of 7)

2.3 from 385 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (79)
  • Return Claim MadeYes (5) · No (79)
  • Customer Service
    4.0 (66)
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Excellent Price and on time delivery

published

First time I used this company and found absolutely no. issues. Start to finish was seamless. Ordered 6 Bottles of Glenfiddich 12.. price was very competitive and as advised items were delivered on time. I would recommend BoozeBud to anyone thinking of buying alcohol online. I am 100% satisfied.

Thanks

Mayuran

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Legend ! Thank you for taking the time to leave us this review. We appreciate it :)

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Ben.B
Ben.BSydney, NSW
  • 2 reviews

Fair prices, great range and fast delivery

published

I am writing this after forth time using their services, once ordered via their website and 3 times used their app.
Each and every time, I have paid a fair and better price than other suppliers (even Dan Murphy’s) mainly using their occasional special discounts, I have received my ordered items quickly and hassle free, and exactly what I expected to receive.

Product Quality
5/5
Return Claim MadeNo
BoozeBud
BoozeBudBoozeBud

Thank you for taking the time to leave this review :)
We appreciate your support & love that you have had such a positive experience

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The reviewer stated that an incentive was offered for this review

Olivia F.
Olivia F.Greater Melbourne (Metropolitan), VIC
  • Verified

Long time customer not pleased overall

published

Generally, the idea is good. The product range is good (although very dear) and delivery is relatively prompt these days (used to be shocking a while ago, stopped using the service then came back when there was a good deal on). However, when there are any errors ( which occur on their part semi regularly) the service is unapologetic, lacks empathy nor do they even offer amicable solutions- or solutions at all. A recent example ( I have many) is I was given an email discount code. It worked in my cart and then after a minute or so it suddenly "expired". Customer service washed their hands of me and offered no solution.
Boozebud don't seem to actually care about customers or keeping them, and due to this fact they are dead to me.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud
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  • Verified

Post sale customer service to be example to all online businesses!!

published

Milly was an ABSOLUTE LEGEND in solving the honest mistake. Will recommend this website to all of my friends. Problem solved yesterday - solution is arriving today! How good is that!!! Cheers Milly, and thank you for your help!

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Legend! thanks for this & glad you enjoyed the experience :)

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Litaeishia C.
Litaeishia C.Far North Queensland, QLD

Great service and arrived fairly quick!

published

Had what I wanted, arrived fairly quick and all in great condition
Also great response time to queries
Will definitely buy off there again

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for the review! Enjoy your drinks :)

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mani
mani
  • 2 reviews

my preferred booze provider

published

I have had half a dozen deliveries from BoozeBud and they arrive when they are supposed to. I think they are terrific.

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for the awesome review. So glad you are enjoying our service :)

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Tinman
TinmanMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

Had a problem, Easily sorted out and refunded

published

The orders I have made have all arrived when they were supposed too.
I had a problem with a six pack of beer and it was sorted out promptly and politely.
Will definitely use Booze Bud again.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud
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Pam
PamSydney, NSW
  • 4 reviews
  • 1 like

Great service!

published

Very happy with the delivery of champagne for my nephew's 50th birthday. Customer service went above and beyond. Thank you Amy!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud

Cheers for taking the time to leave this review :)

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  • Verified

Best Customer Service

published

I ordered two separate gifts from Boozebud to be sent to 2 friends. They were super fast and sending the products out, unfortunately australia post had lost one at a facility and was taking almost a month to arrive (not their fault). James was so helpful and sent a replacement out right away when I contacted them. He was so nice and super helpful and I totally recommend them!

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for taking the time to leave this review :)

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Keith
KeithSydney, NSW
  • Verified

Next day delivery

published

Ordered Tuesday night from Dublin, Ireland for delivery to my son in Sydney.
Delivered next day as promised despite it being Christmas week and during covid restrictions.

Thank you and well done.

Customer Service
5/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud

Cheers for taking the time to leave this review :)

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Prem R.
Prem R.Sydney, NSW
  • 2 reviews

Excellent Service

published

Ordered two bottles of Ardbeg on Sunday, for delivery between 6-9pm on Monday. It arrived on Monday just after 7.30pm. This is the second time I bought through BoozeBud and have not been disappointed.

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for leaving this review ! We are so glad you had a great experience :)

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Sharyn
SharynSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Disappointing

published

Ordered twice as gifts both times no gift tag attached I had to call to tell them it was me!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
BoozeBudBoozeBud
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Robin T.
Robin T.Sydney, NSW
  • 3 reviews

Great Service, Trustworthy and Delivered to my Door!

published

Trust is key. They had what I wanted. I paid and I got it all to my door. Safe & reliable.

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for leaving this awesome review. We are glad you had this experience :)

Cheers

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Evgeny
Evgeny
  • 5 reviews
  • 5 likes

First order, Exceptional!!!

published

i amsuper impressed. Ordered Lagavulin 16 on Saturday arvo to deliver the following Monday between 6-9pm.
Arrived at 7pm Monday.Cheers!

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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud

Thank you for taking the time to leave this review. We couldn't be more happier that you had a great experience :)

Cheers

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A rocky start

published

I placed an order through the app, easy to use and navigate, order arrived on time, the only gripe I have is I 4 relatively expensive items for a gift and only half of them showed up. The customer service was good but still not happy about the fact I was missing items

Product Quality
3/5
Customer Service
4/5
BoozeBud
BoozeBudBoozeBud

Hey there !
So sorry you had this experience. We can help locate these items for you. Please email us at info@boozebud.com & our customer service team can give you a call or email you . We can track down your delivery!

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Daniel
DanielMetropolitan Adelaide, SA

Impressive follow-up email/service

published

Very happy with the service I received ordering online.

AusPost damaged packaging during transit, I was given a professional email with update and options I have on this thanks!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
BoozeBud
BoozeBudBoozeBud

Cheers for the review ! Enjoy :)

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The reviewer stated that an incentive was offered for this review

Great customer service. Decent prices. Great range of nice beers

published

Great customer service when things go wrong. Don't order if you want next day unless you are in Sydney or melbourne. Great range of beers too. Not just boring stuff

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Hey there,
We do offer competitive prices on all our products & price match daily. In regards to your delivery, please contact us directly at info@boozebud.com and we can help track where your delivery is in the future :)

BoozeBud
BoozeBudBoozeBud

Cheers for the review ! :)

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Janine
JanineNorthern Region, NSW

Awesome service

published

Thank you for your excellent service! Always speedy delivery and free postage A large range of stock and great deals as well I would recommend this company. Great if you live out of town ! Thanks !

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for the review ! :)

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mick
mickGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 8 likes

Can`t complain,

published

Wow, thanks quick delivery, super-fast, will use again. Great prices, were sent notifications from Australia Post to keep me updated on the delivery. I have no hesitation in recommending Boozebud.

Product Quality
5/5
Incentivised Review No
BoozeBud
BoozeBudBoozeBud

Cheers for the awesome review

:)

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gerard P.
gerard P.
  • 2 reviews

Great customer service

published

Boozebud dispatched to us several of the beers we ordered even though they had fully refunded and cancelled the order. This is because they were unable to fulfill our initial order so as gratitude and well wishes for the tough times we received the remaining beers.

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud

Cheers for taking the time to leave this review!
You're a legend, enjoy :)

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Steven F.
Steven F.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Don’t use them.

published

Don’t send out what is ordered. Unable to contact them. Delivery times are so incorrect. Next day is 4 days. 3/5 is 8 days. Such a poor business with no customer services.

Product Quality
4/5
Customer Service
1/5
BoozeBud
BoozeBudBoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Janith Abeykoon
Janith Abeykoon
  • 5 reviews
  • 1 like

Improving...!

published

It took exactly 14 days to deliver my first order even though I live in metropolitan area in Melbourne. Communication is good and I love the app. However, delivery time is bothering me.
Cheers!

Product Quality
5/5
Customer Service
5/5
BoozeBud
BoozeBudBoozeBud
Similar opinion? Write a review on ProductReview.com.au!
mya c.
mya c.Sydney, NSW

Super quick delivery and great service

published

Ordered my items at 7pm and received them the next day at 2pm - extremely happy with the quick delivery and quality of service. Correct products were sent and well packaged. Will definitely order again!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
BoozeBud
BoozeBudBoozeBud

Cheers for the review!

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Brad
BradSydney, NSW
  • Verified

unreliable delivery and slow customer support

published

Ordered 2 cartons and selected same day delivery, it’s now the next afternoon and I still haven’t received an eta or shipping info, there is no customer phone number and email responses are slow will just go to the bottle shop next time.

Product Quality
4/5
Customer Service
3/5
BoozeBud
BoozeBudBoozeBud
Similar opinion? Write a review on ProductReview.com.au!
Matt T
Matt T
  • 4 reviews

Don't expect it anytime soon.

published

Pretty good range of products, some prices cheap some were pretty average. Ordered a carton of beer and am still waiting for it 8 days later. Next time will just go to the local.

Incentivised Review No
Return Claim MadeNo
BoozeBud
BoozeBudBoozeBud
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