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Fair prices, great range and fast delivery
I am writing this after forth time using their services, once ordered via their website and 3 times used their app.
Each and every time, I have paid a fair and better price than other suppliers (even Dan Murphy’s) mainly using their occasional special discounts, I have received my ordered items quickly and hassle free, and exactly what I expected to receive.
The reviewer stated that an incentive was offered for this review
Long time customer not pleased overall
Generally, the idea is good. The product range is good (although very dear) and delivery is relatively prompt these days (used to be shocking a while ago, stopped using the service then came back when there was a good deal on). However, when there are any errors ( which occur on their part semi regularly) the service is unapologetic, lacks empathy nor do they even offer amicable solutions- or solutions at all. A recent example ( I have many) is I was given an email discount code. It worked in my cart and then after a minute or so it suddenly "expired". Customer service washed their hands of me and offered no solution.
Boozebud don't seem to actually care about customers or keeping them, and due to this fact they are dead to me.
Post sale customer service to be example to all online businesses!!
Milly was an ABSOLUTE LEGEND in solving the honest mistake. Will recommend this website to all of my friends. Problem solved yesterday - solution is arriving today! How good is that!!! Cheers Milly, and thank you for your help!
Needs more reliability
I was hesitant to give BoozeBud a go due to reviews about delivery issues and poor customer service. However due to the company being sold back to the original founders & new marketing campaigns, I decided to give it a try.
The prices were reasonable - quite good in comparison to other sites. Delivery timeframe was short & accurate. However the biggest problem was that the delivery was left unattended. I had specifically chosen the option for an ATTENDED delivery; this also goes hand in hand with BoozeBud’s policy that was listed under the pr...oduct description - that ID and the card used for purchase had to be sighted upon delivery. However I came home to the delivery left on the doorstep - $1500 worth of product just sitting there. Extremely poor & risky service.
Great service and arrived fairly quick!
Had what I wanted, arrived fairly quick and all in great condition
Also great response time to queries
Will definitely buy off there again
my preferred booze provider
I have had half a dozen deliveries from BoozeBud and they arrive when they are supposed to. I think they are terrific.
Had a problem, Easily sorted out and refunded
The orders I have made have all arrived when they were supposed too.
I had a problem with a six pack of beer and it was sorted out promptly and politely.
Will definitely use Booze Bud again.
Very happy with the delivery of champagne for my nephew's 50th birthday. Customer service went above and beyond. Thank you Amy!!
Best Customer Service
I ordered two separate gifts from Boozebud to be sent to 2 friends. They were super fast and sending the products out, unfortunately australia post had lost one at a facility and was taking almost a month to arrive (not their fault). James was so helpful and sent a replacement out right away when I contacted them. He was so nice and super helpful and I totally recommend them!
Next day delivery
Ordered Tuesday night from Dublin, Ireland for delivery to my son in Sydney.
Delivered next day as promised despite it being Christmas week and during covid restrictions.
Thank you and well done.
Ordered two bottles of Ardbeg on Sunday, for delivery between 6-9pm on Monday. It arrived on Monday just after 7.30pm. This is the second time I bought through BoozeBud and have not been disappointed.
Ordered twice as gifts both times no gift tag attached I had to call to tell them it was me!
Great Service, Trustworthy and Delivered to my Door!
Trust is key. They had what I wanted. I paid and I got it all to my door. Safe & reliable.
First order, Exceptional!!!
i amsuper impressed. Ordered Lagavulin 16 on Saturday arvo to deliver the following Monday between 6-9pm.
Arrived at 7pm Monday.Cheers!
Impressive follow-up email/service
Very happy with the service I received ordering online.
AusPost damaged packaging during transit, I was given a professional email with update and options I have on this thanks!
The reviewer stated that an incentive was offered for this review
Great customer service. Decent prices. Great range of nice beers
Great customer service when things go wrong. Don't order if you want next day unless you are in Sydney or melbourne. Great range of beers too. Not just boring stuff
Thank you for your excellent service! Always speedy delivery and free postage A large range of stock and great deals as well I would recommend this company. Great if you live out of town ! Thanks !
Wow, thanks quick delivery, super-fast, will use again. Great prices, were sent notifications from Australia Post to keep me updated on the delivery. I have no hesitation in recommending Boozebud.
Great customer service
Boozebud dispatched to us several of the beers we ordered even though they had fully refunded and cancelled the order. This is because they were unable to fulfill our initial order so as gratitude and well wishes for the tough times we received the remaining beers.
Don’t use them.
Don’t send out what is ordered. Unable to contact them. Delivery times are so incorrect. Next day is 4 days. 3/5 is 8 days. Such a poor business with no customer services.
Super quick delivery and great service
Ordered my items at 7pm and received them the next day at 2pm - extremely happy with the quick delivery and quality of service. Correct products were sent and well packaged. Will definitely order again!
Well packaged but no original boxing.
Ordered a Penfolds Grandfather port and Father port for a present( both have elaborate boxes). Beaten box on Father port and the more expensive Grandfather port no box at all.
I wanted something that was out of stock everywhere else. Communication was good regarding delivery. It arrived same day in the 6-9pm window as promised. Website was easy to use and payment was simple with PayPal as an option. Items were securely packaged. Definitely worth it if you're ordering a bunch of stuff to get free metro shipping. Prices seemed good too.
Fast delivery and good range
Have ordered from boozebud about half a dozen times, delivery is always prompt and they have a good range of beers and sours. Would be better if more of the hope range was available more often rather than being sold out and it would be good if you could amend your order prior to shipping occurring but aside from that boozebud is a pretty good online grog shop. I do prefer it when they have decent sales on though otherwise Dan Murphy's are a bit cheaper but don't have the craft beer range I want
Thank you Booze Bud
Thank you for resending my original order, you certainly made me a happy birthday girl......
Will order more in the future, very good customer service from Booze Bud Melbourne, while everyone is in stage 3 lockdown take 2.....
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