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Good concept but at the mercy of Auspost
Ordered two cases of beers that took a while to come. I had to pick it up from the post office which took 3 tries to get everything. The box was destroyed with no attempt at plastic wrapping or anything. Products are also close to best before date. I'd rather just pick it up from a local seller then have to deal with the stress of post. Such a shame, might have actually used it if it went well.
Five experiences with this company over the last 2 to 3 months. I have nothing but positive experiences for each of these transactions. very happily purchase again from this company.
Ordered my two cartons of beer, with a huge discount, yesterday. Delivered today. Just excellent! Would recommend this website.
The website itself is really easy to navigate and they have a lot on offer.
Great prices prompt delivery
Placed order 1pm Tuesday delivered 1030am the next day easy to use website massive range of beers I would not normally have access to would recommend this company to anyone
Out of Date Stock
I ordered a mixed case of 16 craft beers from Boozebud, delivery was received within two days so I was initially happy with the fast turn around.
Unfortunately after inspecting the beers, I was disappoined to find 6 of the 16 cans were past the brewery's best before date...some by as much as 6 months!
Boozebud should not sell out of date stock and certainly not without declaring it up front or offering the customer a discount or substitution. Very disappointed.
Great value, Great service
I have never had a problem dealing with Boozebud, good value and good service. Have recommended to all my mates. I have never had any issues contacting them, also have just received a $15 and free postage for my birthday. Thank you very much.
Good Value, GREAT Service
I've purchased 3 cases of beer and a bottle of whisky.
I didn't like one the beers (I thought it was faulty).
Sent a message through the website.
Got a reply and a credit to my account the same day.
These guys will certainly get my business!
Ordered and paid for incorrect item last night - my fault. Sent them an email advising what I had done and what I intended to buy. The next morning I received an email advising they would change the order to the item I needed and although this item was more expensive, they waived the extra cost. Received my order that same day. Excellent service and good choice of IPA's.
Wrong beers, lost money, no reply
I ordered a 4 pack of the Pirate Life Mosiac IPA, they delivered a 6 pack of the Pirate Life Pilsner. This product is $8 cheaper. I emailed them about this on Wednesday, it is now Sunday. No reply.
Amazing service, wide catalogue, and fun subscription service!
I'm not sure where all of these negative 1-star reviews are coming from - I've been using boozebud for 3 years and I've never had a bad experience with them. The only time I had an "issue" was when I ordered a 4-pack of a special-edition beer, but between the time I ordered it and my package being packed, the last 4-pack had been sold to someone else. I was contacted by Boozebud support the day following my order submission and I was explained the situation - They refunded me for that purchase, and then credited my account to apologise for not ...stocking that beer. A few weeks later I receive an email from them saying they received a new shipment of the beer and asked if I wanted a 4-pack set aside. Amazing, top-quality service. Up there with Amazon level service. Their catalogue of beers is phenomenal - So many I've never tried, or even heard of. I would personally like a wider selection of ginger beers, but that's a niche market. Every year they offer Xmas advent calendars of beer. They're pricey, but they're a great selection of a wide variety of beers, from a wide gamut of companies. They're a great way to discover near beers, new breweries, and new styles of beer.
Shipping is really fast.
Shipping was really fast for me. Order during the night and received next day. I am Sydney metro area. Packaging is really good. Cannot complain at all. Recommend 1st time buyers.
I bought something for myself over Christmas and my drinks came on time. Can't complain. Haven't ordered anything from them since, cus I usually get mine from Wool worths anyway.
Easy good service and value for moy
I have had 3 orders delivered through boozebud on time responsive to orders can’t fault great value for money
Wouldn’t hesitate to order again
Highly recommend beer beer beer
Everything was smooth
I ordered online for first time, it was smooth sailing, order was correct and I was happy with the service.
All alchohol was separated well and the prices were very reasonable.
I will likely order again.
Good service, best prices, great selection
I can get rare/hard to find craft beer from Boozebud that I either can't find elsewhere or with the best prices I can find. Delivery can take a few days but I don't need the beer immediately so this doesn't bother me. In my opinion the prices make up for the wait. I've also purchased some nice whiskys from here with great prices (better than dan's)
Over the Christmas holidays I did experienced some issues with orders. Some things were missing and some things were delivered incorrectly. I reported the issue to their Customer service (through th...eir website in my account, my orders) and received refunds for the incorrectly delivery items (meaning I got the incorrectly delivered items free) as well as refunds plus credit for the missing items. Can't argue with that - was able to get even more than I originally ordered as a result. So contrary to other reviews I would say their customer service is excellent. Mistakes were made but they have redeemed themselves in my eyes. Since the holidays I haven't experienced any problems with orders so I assume there were just issues during the 'busy period'. They also frequently have specials (such as free delivery, 10% off, etc) that they send via email which makes their great prices even better. Overall, it's the prices and the selection that keep me coming back.
Prompt delivery but missing items
I ordered a selection of wines and selected next day delivery. Delivery was within the delivery window I selected, they stated that my items would be delivered in 2 seperate boxes. I got one large box instead with two of the most expensive wines missing. I bought three reds advertised as from 2014 but they delivered those from 2018. The only way to contact them is through emailing their customer service which doesn't even bother responding. I wish I had read the reviews before purchasing...shocking stuff
good service at a reasonable price - delivery was quick with no problems at all...
good beer would def recommend them to others as compared to uncle dan . go for it... awesome
I live in the remote NT and the local prices just can't compare with Boozebud. Delivery times vary but this is expected and more to do with Australia Post i suspect. Occasional free delivery is a bonus. Keep up the good work!
Quick and Easy
Contrary to other reviews, I ordered on Wednesday afternoon and received my order Friday morning by Australia Post. Good price and service.
Great service and choice of products
Great service, good choice of products, prices good, as i cannot leave the house the delivery is great. Thank you! ANNE Bates
Hopped on a great holiday deal i found before NYE and was ordered on xmas eve and arrived on the 27th with no fuss at all. Very pleased with everything about it
Very happy customer
The products came very quickly before the expected delivery date and all in one go (got a few packages). Will be shopping here again.
Fast delivery and good choice of beer at fair prices
Ordered twice from these guys- 1st time they were a day or two late with the stated delivery..but sent a credit voucher to make up for it.2nd time they were bang on time as stated..and all the beer both local & imported was all A1.Good & fast service good choice of craft beer & wines and good promos..what more can ya want?? (except for free beer of course)
As I'm not too fussed on the timing of delivery, they let me know that my order was out of stock this got a refund after receiving an uncompleted order. I got the bottle of Wynn's and a complimentary chardonnay free of charge with a further discount for my next order. Very pleased with the service. A+++
Good but not perfect
Received my beer and wine as described and on time, however I do live in a metropolitan area. I did contact the customer service team via email and they responded promptly to my queries but couldn't guarantee my delivery would arrive in time for NYE even though I had ordered it a week before. If you're in no rush to receive your drinks this this is the way to go. Delivery didn't require signature so you do run the risk of your boxes being stolen from your doorstep and there is no option when paying for a signature on delivery. Postage price was reasonable also.
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