Prompt response and excellent customer service
Had submitted an order of two slabs and two personalised johnnie walker bottles and the photos that I had uploaded were not accepted due to having alcohol in the photos and amy who I dealt with responded straight a Away after asking a few questions regarding this. She refunded my money so I could reorder and credited my account the shipping fee so when I made the new order I didn’t have to pay for shipping again.
When we got our two slabs the boxes had been quite damaged and hubby took a few sips from the first bottle and it tasted funny so he...
Good Value, GREAT Service
I've purchased 3 cases of beer and a bottle of whisky.
I didn't like one the beers (I thought it was faulty).
Sent a message through the website.
Got a reply and a credit to my account the same day.
These guys will certainly get my business!
Good service, best prices, great selection
I can get rare/hard to find craft beer from Boozebud that I either can't find elsewhere or with the best prices I can find. Delivery can take a few days but I don't need the beer immediately so this doesn't bother me. In my opinion the prices make up for the wait. I've also purchased some nice whiskys from here with great prices (better than dan's)
Over the Christmas holidays I did experienced some issues with orders. Some things were missing and some things were delivered incorrectly. I reported the issue to their Customer service (through th...eir website in my account, my orders) and received refunds for the incorrectly delivery items (meaning I got the incorrectly delivered items free) as well as refunds plus credit for the missing items. Can't argue with that - was able to get even more than I originally ordered as a result. So contrary to other reviews I would say their customer service is excellent. Mistakes were made but they have redeemed themselves in my eyes. Since the holidays I haven't experienced any problems with orders so I assume there were just issues during the 'busy period'. They also frequently have specials (such as free delivery, 10% off, etc) that they send via email which makes their great prices even better. Overall, it's the prices and the selection that keep me coming back.
Questions & Answers
Why does Booze Bud take so long to deliver? I placed an order on the 19th and it still hasn't been picked up. Bad form...
Hey there Pam, Our delivery times are based on where you are located. Usually 3-5 days however, same day and next day delivery is available for metro areas. This being said we have had an influx of orders through this new lockdown and are experiencing some delays. We are working super closely with our courier companies to ensure we put into place procedures to minimise these delays. We are so sorry to hear your package has not arrived yet. We would like to look into this further so If you could please email us with some more details we can help you out. Please email us at email@example.com
What a load of rubbish. If you check the review statistics, you'll see that the service has always been crap!
Got part of delivery missing 5 slabs. Where do you actually get answers for where the rest isDelivery info saying delivered. C a few having this trouble
How do I get a return? I want my money refunded please.
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