Very disappointed with purchase and the customer service
Purchased on the 21st December and was told i had a 30 day money back guarantee, Went away for a week or so over Christmas/new year, and when I finally got around to actually using the vacuum I was not happy at all with it. To use the vacuum as a handheld is a huge hassle, and being 6+ months pregnant it is just heavy and awkward. I sent an email on the 20th of January expressing my opinion of the vacuum and asking for consideration for the 30 day money back guarantee, I got an email back almost immediately stating I would get a response within...24 hours....... almost 2 weeks later I finally got a reply saying that I was way out of the 30 day money back guarantee period!! Really?? It was like a day or 2, and I just thought given the Christmas period that they would of given me a bit of leniency..... and then when I argued my point, the man then said that the purchase had to be made from the 30th of December 2019 and as I purchased on the 21st of December it wasn’t under the 30 day money back guarantee..... then why was I told in store when I purchased that it had 30 day money back guarantee if the promotion had not started yet. Extremely disappointed with the lack of customer service I have received from Bosch, I have previously always owned a Dyson and their customer service is outstanding compared to the service I have received from Bosch. Dyson go above and beyond to ensure customer satisfaction and to me that is everything.
I was really excited to purchase this product as I currently have a little Black and Decker stick vacuum which jams up on my Persian rug and shag pile rugs. As the Bosch is advertised as doing ALL surfaces, I purchased it on that basis. Not true! It is no more efficient than my cheap Black n Decker and jams just the same on those rugs.
EDIT: to be fair, I have found it will tackle my rugs if I turn the brush off. It seems to be reasonably efficient using it this way.
Purchased in January 2020 for A$549.00.
- Athlet BCH732KAU (Ultimate 32.4V)
- Verified purchase
I purchased this as I had a store credit that I had to use up - I honestly didnt think it would be as good as it is.
My main reason to purchase this was to replace a Dyson handheld that was struggling to pick up bits of kitty litter and kitchen mess (say, popcorn kernels as an example) - they would just flick around the brush-head then drop out when you turn the vacuum off.
This has absolutely no issue whatsoever and is powerful enough to do a quick whip around the whole house (Tiles and Carpet/Rugs) and still have some charge left.
It is very...
Questions & Answers
can I wash the filter
Bosch H.Bosch Home Appliances
Hi Kay Randell,
Thanks for your question regarding your Bosch BCH732KAU. You can clean & wash your filter, please contact our customer service line, quote your model number. We will email you a copy of your instruction manual, please refer to page 39. Regards, Bosch Home Australia.
Can you replace the batteries when they no longer take a charge?
Bosch H.Bosch Home Appliances
Thanks for the question regarding your Bosch BCH732KAU.
Unfortunately we're unable to supply new batteries for this appliance.
Please feel free to contact us on 1300 369 744 to discuss further.
Bosch Home Australia
I just bought one and have plugged it in to charge. I can't tell if it is charging because there is no light flashing of any sort. Is it supposed to flash blue light when charging?
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