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Bosch Athlet

Bosch Athlet Questions & Answers

BCH6AT25AU (White), BCH6255NAU (Dark Navy), BCH65MSKAU (Runtime Plus), etc...
4.1 from 222 reviews

330 questions from our users

debbie j.

debbie j.asked

How do I tighten the screw on the handle?

No answers

Blender man

Blender manasked

This has been a great vacuum cleaner, but like many other people have found after 3 years the battery isn't charging anymore and it sometimes cuts out. Is the solve for this to simply get it serviced and repaired? A vacuum cleaner isn't a mobile phone. Was hoping to get a lot more life out of it. Am happy to get it repaired to use for another 3 years.

1 answer
debbie j.
debbie j.

How do I tighten the screw on the handle?


Meegie_b

Meegie_basked

Athlet BCH6AT25AU (White)

Why cant I buy the accessories kit for this vacuum in Australia? Only on eBay from the UK :(

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Meegie,
Thanks for the question regarding your Bosch BCH6AT25AU.
Sorry to hear you're having issues finding the kit. If you're not able to find a BHZKIT1 via one of our retail partners you can always call us directly and purchase spare part 00577667.
Feel free to contact us on 1300 369 744, option 4 is for spare parts.
Regards,
Bosch Home Australia


Vincent P.

Vincent P.asked

My bosch athlet won't turn off. Any help?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Vincent,
Thanks for the question regarding your Bosch vacuum.
With that fault we're unable to provide any troubleshooting.
Please contact us on 1300 369 744.
Regards,
Bosch Home Australia


Sue B

Sue Basked

hi
My Bosch athlet just wont take any charge and so wont go. its perhaps 3 years old and still in near perfect order. I only use it once or twice weekly so am surprised if the battery has died. Can you tell me please if can buy a replacement battery for this or do i have to throw it away? Its been such a good appliance i am hoping its not met its end. Thanks for your time

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Sue,
Thanks for the question regarding your Bosch Athlet.
Unfortunately we're unable to supply new batteries or a supplier that might be able to.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia


Johnfw

Johnfwasked

Athlet BCH732KAU (Ultimate 32.4V)

Can you replace the batteries when they no longer take a charge?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi John,
Thanks for the question regarding your Bosch BCH732KAU.
Unfortunately we're unable to supply new batteries for this appliance.
Please feel free to contact us on 1300 369 744 to discuss further.
Regards,
Bosch Home Australia


Michelle M.

Michelle M.asked

I have the Bosch Athlet vacuum and it works great however it will no longer pick up fluff on my carpet which is frustrating as it leaves the floor looking messy. It picks up anything else. Is there a different brush head attachment?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Michelle,
Thanks for the question regarding your Bosch vacuum.
There are no different heads for this appliance. The only thing we can suggest is to make sure the floor tool has been cleaned correctly including removing the brush and cutting away any hair. Cleaning the outer filter unit and the filter cartridge are both cleaned, using dry or wet cloths as recommended in your user manual.
If you need any more help, feel free to contact us on 1300 369 744.
Regards,
Bosch Home Australia


JHI

JHIasked

I have the Bosch Athlete. It works fine except for one annoying aspect. The front of the head is a bit too low. For example, if I attempt to vacuum up something like a corn flake, the vacuum just pushes it, the flake will not fit under the head. Can the head be raised a small amount?
Thanks.

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi JHI,
Thanks for the question regarding your Bosch vacuum.
Sorry to say that there is no adjustment for the height of the head.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia


Sigmund

Sigmundasked

Can I leave my Bosch stick vacuum iridium model on the charger when not in use

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Sigmund,
Thanks for the question regarding your Bosch vacuum.
The appliance can stay connected to the charger for as long as you want but it is recommended to be removed once it's fully charged.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia


Mim

Mimasked

What’s the difference between the Bosch Athlet runtime plus and the Athlet ultimate

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Mim,
Thanks for the question regarding the Bosch Athlet's.
The difference between these two vacuum is the exchangeable battery which allows you to change packs over should one runs out of charge during cleaning and the different level of suctions.
Please have a look on our Bosch website for full specifications on each model.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia


Owen

Owenasked

Hi have the athlet, showing fully charged, but when I go to use it the battery symbol flashes on the first mark, any advice please? had to replace the handle but got a genuine replacement

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Owen,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at socialmedia.au@bshg.com, quoting BSH6959 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.


K K.

K K.asked

How does this perform with bird seed on carpet etc and can you get into corners, edges with ease?

1 answer
Bernard
Bernard

No problems at all. It is a very powerful unit. Has 3 speeds. It will do the job !


Clarity

Clarityasked

We have had our bosch athlete for less than a year and the handle near the top has snapped whilst vacuuming as per normal, no excess pushing or pulling etc, it just snapped.

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Clarity,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at socialmedia.au@bshg.com, quoting BSH6787 in the subject line we’ll try and assist you further.
Regards, Bosch Home Australia.


Hari_M

Hari_Masked

I have had my Athlet for just on 3 years. The battery life has gone from using it at full strength one day for at least 10 minutes to only getting 2 minutes at most . This literally happened overnight ! Can I get a replacement battery as literally this is the best cordless vac I have ever owned !

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Hari_M,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH6710 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.


Julieann

Julieannasked

Hi there,
We have the Bosch Athlet cordless Vac and the battery is running out after less than 3 minutes of use. Unfortunately our vacuum is no longer under warranty however we don’t want to throw it out as it’s been such a good unit. Were can we get replacement batteries for this as I can’t find them on the Bosch Australia website?
Thanks
Jules

2 answers
goldhn
goldhn

The same has happened to ours but still under warranty but yet to resolve. My understanding is that the battery isn’t replaceable. That’s what our place of purchase told us

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Julieann,
Thanks for the question regarding your Bosch athlet.
Please contact Bosch on 1300 369 744.
Regards, Bosch Home Australia


rehandra

rehandraasked

My BoschAtlet was purchsed on 24November 2017. Have not had any problems with it until today. Vacummed for 8 mins or so...we have been away for 24 hours so it should have been fully charged. Put it back on charge after the 8 mins or so and nothing happening at all. Hubby reading the instruction manual and it would appear it needs a battery....as I said it was purchased in November 2017 just under 2 years....what do we do now...do we take it back to The Good Guys and is it worthwhile financially to buy a battery....it would appear to me at this stage the life of the product is probably up which I find very surprising as we live in a small retirement village and it does not have a large area to vacuum and it does not get large workouts at all. 20 mins would the most I have ever vaccumed in one go...usually I do small areas at a time around 10 mins. Where do we go from here? Back to the retailers???

5 answers
SchemSchem
SchemSchem

HI. The vacuum cleaner has a 2 year warranty. Take it back to Good Guys and you should be able to get a refund as they enter it into a system and it tells you what they can do for you. You have to stand your ground though and if your not satisfied ask for the store manager (not department manager). The battery - even when new - only lasts about 20mins when its on high. Mine broke at the handle and they kept saying it was customer abuse. After they entered it into the system it was ok for a refund (even though one of the workers still insisted it was abuse and said to give me an exchange). I stood my ground and received a full refund.

rehandra
rehandra

ty SchemSchem for that information. Prior to reading what you said I had phoned Bosch and a very pleasant gentlaman named Tom answered and immediately said it was the charger. After giving him all the relevant information re the product he is posting out a new charger and should have in a week. If this does not do the trick I will be taking back to The Good Guys for a refund. I have found

the stick vacuum very good up until this happened. Even though there is a two year warranty always remember there is the "implied" warranty on a product and I have used this in the past. I think a product such as this should last a number of years...not two.
Thank you again for taking the time to respond :)

rehandra
rehandra

update: Bosch have sent me a replacement charger....received today...excellent service Bosch :) Have put the charger on and everything is working fine...fingers crossed that I get some more years out of the vacuum as I have been very pleased with it up to date


KarenR

KarenRasked

My Bosch Athlet which I have had for over three years cuts out after five minutes use with the battery showing as fully drained. Do I need a new battery?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi KarenR,
Thanks for the question regarding your Bosch Athlet vacuum.
We'd like to help, if you can email us at socialmedia.au@bshg.com, quoting BSH6596 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.


Patrick

Patrickasked

The switch won't advance to turbo

3 answers
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Patrick,
Thanks for the question regarding your Bosch Athlet.
We'd like to help, if you can email us at socialmedia.au@bshg.com, quoting BSH6519 in the subject line we’ll investigate for you.
Regards, Bosch Home Australia.

Patrick
Patrick

I originally sent a query regarding the battery. You requested copies of reciepts which I sent. No further action on your part. Someone suggested you would send a new charger. Didn't get one. Now the switch wont move to turbo. Is this the best I can expect?

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Patrick,
Thank you for your update review.
To assist further please email socialmedia.au@bshg.com quoting BSH6519.
Regards, Bosch Home Australia.


Sonya

Sonyaasked

Hi should my bosch athlet stay fully lit up once charged and still plugged into charger? Or should the lights go completely off?
Thanks in advance

2 answers
Miss Liss
Miss Liss

pretty sure when mine is fully charged the lights are illuminated and not flashing

Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Sonya,
Thanks for the question regarding your Bosch Vacuum.
This depends on the age of your model, the lights used to remain illuminated once charged, but last year an update was made so that for new models the lights all switch off once charged. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia


Kristopher B.

Kristopher B.asked

I’ve had my Bosch cordless vacuum for less then 24 months, Why is my battery only lasting for 60 seconds?

1 answer
Bosch Home Appliances
Bosch H.Bosch Home Appliances

Hi Kristopher B,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if you contact us on 1300 369 744 and select option 1 we’ll investigate for you. Regards, Bosch Home Australia.


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