12Bosch Athlet BCH6-AU Series

Bosch Athlet BCH6-AU Series Questions & Answers

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Greg N.
Greg N. · Athlet ProAnimal BCH6ZOOAU

My Bosch Zoo Vacuum Cleaner is not holding a charge and the manual tells me that the battery can only be replaced by a qualified Bosch service agent. I am in the Lake Macquarie area, NSW. Where is my nearest service agent? Greg at [Email Address Removed]

Jessi J
Jessi J  

i'm just a customer like you !

Rachael L.
Rachael L. · Athlet ProAnimal BCH6ZOOAU

I really like the vacuum but am very disappointed that the part where the hand joins it has cracked in the plastic. So I'm not able to use it. It's the first time I have spent so much on a vacuum.

Mel
Mel · Athlet BCH6AT25AU (White)

Why is vacuum not holding charge it’s only 2 year old I have already had to replace head as brushes stopped turning now battery not holding charge

Bronwyn K.
Bronwyn K.  

Hi Mel. My one is similar as the charge is holding less and less as time goes by and mine is less than 2 yrs old. After reading other reviews it seems this is a Common problem with these models ):

Wilma
Wilma · Athlet BCH6-AU Series

I am also having trouble keeping my Bosch Athlet battery charged. The machine is possibly only 2 years old.
Any suggestion. .

Wilma
Wilma  

Any suggestions for replacement parts

Ted W.
Ted W. · Athlet ProAnimal BCH6ZOOAU

Same as above, my Bosch ZOO is the same. It lasts not even one minute. Absolute rubbish. Having read all the similar issues above it is something Bosch musty know about as a dud part. Can you advise?

E.P.R.
E.P.R.  

I called Bosch and they told me to replace the battery would be $500 and it's "infeasible" and to just buy a new vacuum, which is ridiculous. Dyson sell replacement batteries for $60-100 and in some cases out of warranty replace them for free. Shame on Bosch, disgusting anti-consumer practices. If they do not resolve this, I will be reporting it to Fair Trading and the ACCC

Mel M.
Mel M. · Athlet BCH6-AU Series

I purchased this vacuum 3 years ago and the battery dies within minutes... the amount I paid for this vacuum and for it to wear down so quickly is absolutely ridiculous.

Les
Les  

Unfortunately, Bosch doesn't seem to want to help they are very quiet on battery replacement mine has done the same thing. The charge now only last about 3 minutes. I did a search on the internet and there is only one company that advertises the battery for it and they want $597 for it. I am sending in a complaint to consumer affairs and would suggest you do the same as my understanding of consumer law is they have to have spare parts available for at least 10 years and as this is still a current model they definitely should carry spares and as this is a lithium battery and does require renewing after at least 2 years we have every right to expect a replacement battery. I went back to my place of purchase and they couldn't or wouldn't help so they are off my shopping list as is bosch.

Mark M.
Mark M.  

We've got 2 of them (the Zoo'o Pet Version) and have had the same experience. Will avoid all Bosch products in future. Consumer affairs couldn't care less.

Peter D
Peter D · Athlet BCH6255NAU (Blue)

Does this model have a Reset Button ?

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Peter, Thanks for the question regarding your Bosch vacuum cleaner.
The vacuum cleaner doesn't have a reset button.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

John H.
John H. · Athlet BCH6-AU Series

How do l remove the brush part on my Bosch athlete cordless vacuum to get at the inner tube

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi John, Thanks for the question regarding Bosch vacuum
You can remove the brush from the head by releasing the brush roller using the release button and pull it sideways. Should you require the manual for the vacuum cleaner please call us on the number below and we can assist yourself.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

Carol Cate
Carol Cate · Athlet BCH6-AU Series

Bosch Cordless vacuum only works for about 1 minute when fully charged

Edward Sanger
Edward Sanger · Athlet BCH6AT25AU (White)

CAN YOU WASH PAPER FILTER

Karen Kiely
Karen Kiely · Athlet BCH6-AU Series

When the cleaner is switched off grit comes out the bottom even after it is emptied why is this? If

Andy
Andy  

There is a blockage in the lower part of the vacuum tube. Press the button behind the vacuum head and remove it to clear the obstacle.

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Karen, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum cleaner.
Should you required any more assistance, please contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you.

Regards, Bosch Home Australia.

Seeger
Seeger · Athlet BCH6-AU Series

Got my Athlete Bosch today but no manual - don't know if need to have vacuum cleaner on off or on 1 or 2 while trying to charge it?

Dave
Dave · Athlet ProAnimal BCH6ZOOAU

Hi Bosch Home Appliance Representative,
We have had our BCH6ZOOAU/03 for 2 years, and now we can only use it on settings 1 or 2. The charge only lasts 1 minute on setting 3 and setting 2 doesn't provide enough suction to clean our rugs.
Cat fur gets stuck in the nozzle due to the lack of suction, and then it throws dust all over the floor. Put it to setting 3 and it stops almost straight away.
We had no problems when it was new, but now a broom would be better to clean the floor.
Can you please tell me how to rectify this?
Regards, David

Dave W.
Dave W. · Athlet BCH6-AU Series

hi my brush is not turning when on carpet and I know its the drive belt as it has stretched ,how and where can I buy this part as I have been trying to for ages on google.with thanks ps its a BCH6Z00AU/09

Jennifer E
Jennifer E · Athlet ProAnimal BCH6ZOOAU

I am trying to register the warranty for my Zoo'o ProAnimal vacuum as I need to arrange a repair. Can you please let me know where I can find the serial number.
thanks

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Jennifer E, Thanks for the question regarding your Bosch vacuum.
The model details for the appliance can be found on the body of the vacuum, behind the dust cannister when it is removed.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

John Moman
John Moman · Athlet BCH6AT25AU (White)

Who can i call in Brisbane to replace the battery of my Bosch 25.2 v Athlet .

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi John Moman, Thanks for the question regarding your Bosch vacuum cleaner.
If you need any help please contact us on 1300 369 744 and be sure to provide your model number & we'll investigate for you.
Regards, Bosch Home Australia

John Moman
John Moman  

I have emailed this information over a week ago.
I am disappointed that there is no part available for a machine which has only 32 months use.
I am aware of a ruling by the Department of Fair Trade in situations like this .
Can you please come back to me with Bosch's position.

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi John, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum cleaner.
We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH18082 in the subject line with your contact number and your proof of purchase. We’ll investigate for you.
Regards, Bosch Home Australia.

Les
Les  

you can't because Bosch don't supply replacement batteries

karen.sheedy
karen.sheedy · Athlet BCH6-AU Series

My vacuum arrived today. How long is the initial charge before 1st use?

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi external link , Thank you for your question regarding your vacuum cleaner. This information should be listed in the user manual for your appliance. If you did not receive a copy of this, please contact us on 1300 369 744.
Regards, Bosch Home Australia

Tinker
Tinker · Athlet ProAnimal BCH6ZOOAU

Hi I purchased this vacuum for my elderly mother and it has hardly been used in the 3 years she has had it and now the batteries will not hold charge. It says it is charged and only last 1-2 minutes and then completely dead. Very disappointing to find out we cannot replace the batteries. Surely this should last longer than 3 years at the price we paid. Can you offer any assistance with this please?

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Tinker, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum cleaner.
We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH#18026 in the subject line with your best contact number, your proof of purchase and, any further details regarding the issue. We’ll investigate for you.
Regards, Bosch Home Australia.

Andy
Andy  

I have same issue. About one year old. Good until now, charge only lasts 1 min

Nectaria H.
Nectaria H. · Athlet ProAnimal BCH6ZOOAU

Hi my vaccuum cleaner charges fully then as soon as i use it it goes down to one line and i need to keep switching on and off for it to work until it finally dies compelety after 3 mins. Any ideas?

Rodney
Rodney  

I have the same problem, I bought three and they are all the same, what a waste of money, never again, chuck it out.

Rodney
Rodney  

I have the same problem, I bought three and they are all the same, what a waste of money, never again, chuck it out.

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Nectaria H., Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum cleaner.
We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you.
Regards, Bosch Home Australia.

Elsbeth K.
Elsbeth K. · Athlet BCH6-AU Series

Can’t find serial number onBCH6-AU Pro Animal handstick

Bosch Home Appliances
Bosch Home Appliances   DM   

Hi Elsbeth, Thanks for the question regarding your Bosch vacuum cleaner.
The model number can usually be found on a label on the inside of the appliance, visible when the dust filter is removed. If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia

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