FAULTY, UNSAFE OVEN! NOT HAPPY BOSCH!
Purchased my Bosch HBG6753S1A pyrolytic oven on 11/11/2016, and have been happy with it until recently when I began to experience the following issues when using the oven;
1. Oven no longer appears to seal properly as I have steam vapors leaking out;
2. Grease patches leech out onto the kickboard below;
3. Excessive smoke fills the kitchen when using the pyrolytic function;
4. Grease drips between the two glass panels of the oven door.
I had the Bosch technician attend the house on the 11th September and he advised: "that he had not co...me across anything like this before, that he had the exact same oven at home and had never experienced issues" like the ones I have identified. I also have two friends with the exact same oven, they have not experienced any of these issues. Further, he recommended that I not use the oven as I would run the risk of it catching on fire" and that accordingly the oven, in his opinion, should be replaced. He stated that this would be his recommendation to Bosch. A representative from Bosch contacted me on the 12th September and completely resiled from the technician's oral advice. She insisted that the best Bosch could do was to send me some "gel" which I am supposed to put in the oven and leave overnight. Obviously this Bosch representative (possibly Vicki?) has no interest in customer safety or indeed customer satisfaction. If I am informed by a Bosch technician that the oven is not safe to use, then under no circumstances would I be foolish enough to use it. No responsible Bosch representative should ask me to put myself or my property at risk. Gel is not going to address my safety concerns around this Bosch product. I explained that I was most unhappy with her response and she reiterated that this was all she could do. After reading some of the Bosch oven reviews, I understand that I am not the only one to have experienced issues with my Bosch oven and I believe that as the oven is still under warranty, it is incumbent upon Bosch to address the significant safety and product faults that I am experiencing.
Questions & Answers
Hi. We have just bought a house with this oven in it. They left the manual which has been great. Does this oven beep when it comes to temperature, because mine is not doing after 19 minutes of running oven at 180 it must be at temperature by now?
Thank you in advance
no beep. the red line indicates progress to target temperature
hello our bosh HBG6753S1A is not very old and we are having real problems moving the control dial around. It seems to be very sticky. In fact, most often I need to use a non slip plastic drawer liner to move the control dial around. It certainly wasn't like this when first purchased, and as both of my children have left home and it has only been my husband and I here since it was installed, it doesn't get an awful amount of use. is this normal for the dial to get sticky and difficult to move around? Is there anything I can try to fix this please?
Hi Melissa Coleman,
Thanks for you question. No the dial shouldn't be sticky. We're sorry to hear that you're having issues with your appliance. We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia.
Can I leave the racks in for the pyrolitic cleaning. The manual says to take them out.
Thanks for the question regarding your Bosch Oven.
Unfortunately, you cannot clean any of the wire racks when using the cleaning function. The wire racks are not suitable for cleaning while using the cleaning function; this will discolour them.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
We have a new Bosch wall oven. I want to clean it and really don’t want to use the self clean option in a wall oven. Can I use the Easy Off that I always used in our previous oven?
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|Dimensions||595 x 594 x 548 mm|
|Max Temperature||300 °C|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
- GTIN13: 4242002827025
- MPN: HBG6753S1A
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